Announcement may be used to fill similar positions within 90 days of the closing date.
This announcement will be used to fill vacancies through OPM-authorized Direct Hire Authority (DHA) for IT Specialist (Information Security, GS-2210-09 through GS-2210-15 and Cybersecurity, GS-2210-12 through GS-2210-15).
This position is processed under Direct Hire authority. Veterans' Preference and Category Rating procedures DOES NOT APPLY.
Announcement may be used to fill similar positions within 90 days of the closing date.
This announcement will be used to fill vacancies through OPM-authorized Direct Hire Authority (DHA) for IT Specialist (Information Security, GS-2210-09 through GS-2210-15 and Cybersecurity, GS-2210-12 through GS-2210-15).
This position is processed under Direct Hire authority. Veterans' Preference and Category Rating procedures DOES NOT APPLY.
Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position.
This position is located in the Office of Information Management and Technology (CIO), Infrastructure Engineering Unit at the Export Import Bank of the United States (EXIM).IT Operational Manager for the Infrastructure Engineering Unit is responsible for daily IT Infrastructure operational support and management activities which consist of customer support and services, commodity computing support and services, commercial off-the-shelf (COTS) applications support and services, government off-the-shelf (GOTS) applications support and services, helpdesk operations and support, desktop/laptop/mobile devices support, servers, storage systems, Internet/Intranet support, datacenter, LAN/WAN support, cloud services, network (LAN/WAN) operations, engineering, and IT security support.
At the full performance level, duties include, but are not limited to:
Overseeing daily operational support and management activities for IT Infrastructure. This includes customer support, customer outreach (via user surveys, customer training, town hall meetings, users feedback, newsletters, etc.) commodity computing support, commercial off-the-shelf (COTS) & Government off-the-shelf (GOTS) applications support, helpdesk operations, and overseeing contractors who install, maintain, repair, and replace IT hardware, software, and office productivity applications.
Managing desktops, laptops, mobile devices, servers, storage (SAN), operating systems, network devices, datacenter equipment, backup systems, Internet/Intranet, LAN/WAN, cloud services, network, systems, and security engineering work. Your role will be critical in ensuring the smooth functioning of IT infrastructure and maximizing the uptime of all systems.
Implementing baseline configurations, patch management, security auditing, configuration management, backup and disaster recovery procedures, and asset management. Responsible for recommending, scheduling, testing, and validating the deployment of patches, security updates, and other upgrades to servers, workstations, and network components.
Ensuring compliance with procurement terms, license agreements, warranties, security, and service level agreements, it is essential for this role to maintain an inventory of assets and software/hardware licenses.
Planning for disaster recovery operations and testing, acquiring servers, producing system documentation, and monitoring backup infrastructure to ensure data is properly backed up and can be restored. It also includes performing system startup and shutdown procedures, and maintaining control records.
Assisting the IT Director with budgeting, preparing IT asset refresh plans, preparing task orders, tracking invoices, authorizing payments in a timely manner, evaluating contractor performance, and tracking project budgets and schedules. You will also be responsible for ensuring the contractor's performance is exceptional and consistent with the terms of their contracts. Tracking costs, schedules, levels of effort, and deliverables to ensure they align with contract requirements.
Monitoring and overseeing the security of the agency's IT infrastructure and components. This includes designing, modifying, enhancing, testing, and implementing standard baseline configurations for deployed workstations, servers, appliances, network components, and client software. To ensure compliance with applicable government regulations, policies, and standards for IT security and privacy, you will need to adhere to the agency's policies and procedures. Play a critical role in maintaining the confidentiality, integrity, and availability of the agency's IT systems and data.
Performing email searches and discovery processing of data, including crafting search terms using Boolean logic.
Provide support and collaborate with technical staff, EXIM attorneys, and case managers, senior leadership and other internal/external stakeholders.
You may be required to serve a one year probationary period
Specialized experience MUST be documented on your resume
Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.
Qualifications
Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):
GS-14: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-13 level in the Federal Government. Specialized experience includes:
Experience overseeing Information Technology (IT) projects supporting infrastructure engineering and operations in the areas of systems, network, security operations and in-depth experience overseeing helpdesk operations, customer outreach and training;
Experience serving in the capacity of a Contracting Officer Representative (COR) for IT Help Desk, End-User Support, Network Operations and Engineering, and IT Operational Security Services projects especially experience in evaluating contract performance, budgeting, invoice tracking and timely authorization for payments; and
Experience providing practical and technical leadership in the cybersecurity areas of continuous monitoring and diagnostics, situation awareness and threat assessment, vulnerability assessment and management, incident response operations and management.
In addition to the Specialized Experience noted above, applicants must also meet and demonstrate the IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
Education cannot be substituted for experience at the GS-14 grade level.
For qualification determinations, your resume must contain the following for each work experience listed:
Organization/Agency's Name
Title
Salary (series and grade, if applicable)
Start and end dates (including the month and year)
Number of hours you worked per week
Relevant experience that supports your response to the specialized experience that is stated in the job announcement
If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information:
Additional information on the qualification requirements is outlined here.
All requirements must be met by 10/06/2023, the closing date of the announcement.
Education
Additional information
Current or Former Political Appointees: Pursuant to the Office of Personnel Management (OPM) oversight authority under section 1104(b)(2) of title 5, United States Code (U.S.C.) and section 5.2 of title 5, Code of Federal Regulations, OPM requires agencies to seek their approval prior to appointing any current or former political appointee to a permanent position (without time limits) in the civil service. A former or recent political appointee is someone who held a political appointment covered by OPM's policy within the previous 5-year period. OPM's oversight in this area safeguards merit system principles as well as fair and open competition free from political influence. If you are currently employed, or have been employed within the last 5 years, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Please visit the following link for the types of political appointments.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website.
Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans' preference, please click here.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Ethical Standards/Financial Disclosure:
EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.
If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications above.
This position is processed under a Direct Hire authority; therefore, veteran's preference and Category Rating procedures do not apply.
Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this position, your resume and supporting documentation will be referred to the selecting official for employment consideration.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your application package should include the following documents:
Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accreditation for foreign study, if applicable.
Special Priority Selection rights under CTAP or ICTAP:
Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc);
Copy of your most recent performance appraisal (with at least a satisfactory rating),
Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
Submission of any required documents listed in vacancy announcement, if applicable.
Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
The complete application package must be submitted by 11:59 PM (EST) on 10/06/2023 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account here, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Export-Import Bank of the United States
811 Vermont Avenue, NW
Washington, DC 20571
US
Next steps
After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Your application package should include the following documents:
Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accreditation for foreign study, if applicable.
Special Priority Selection rights under CTAP or ICTAP:
Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc);
Copy of your most recent performance appraisal (with at least a satisfactory rating),
Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
Submission of any required documents listed in vacancy announcement, if applicable.
Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
The complete application package must be submitted by 11:59 PM (EST) on 10/06/2023 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account here, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Export-Import Bank of the United States
811 Vermont Avenue, NW
Washington, DC 20571
US
Next steps
After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
