This position is part of the National Archives and Records Administration (NARA), serving as an Archives Technician on a Reference Service team. The teams are located within one of the Core Units, Civilian Personnel Records Center, National Personnel Records Center. The Reference Service teams provide world class customer service and are tasked with continually improving the responsiveness and quality of service provided to the customer.
Summary
This position is part of the National Archives and Records Administration (NARA), serving as an Archives Technician on a Reference Service team. The teams are located within one of the Core Units, Civilian Personnel Records Center, National Personnel Records Center. The Reference Service teams provide world class customer service and are tasked with continually improving the responsiveness and quality of service provided to the customer.
All Candidates who are:
Current NARA employees who hold or have previously held a permanent appointment in the competitive service; OR Current NARA employees serving on a special appointing authority, such as Veterans Recruitment Appointment (VRA) or a Disability appointment; OR Current NARA CTAP eligibles.
The following are the duties of this position at the GS-08. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
As an Archives Technician, you will:
Respond to a variety of types of requests for information regarding military service.
Communicate directly with all levels of customers, including high level officials, members of the media, congressional representatives, in person, by telephone, or by e-mail, to obtain clarification of the request and/or additional information which may facilitate the response to the request and to provide information regarding MPR processes and procedures.
Provide information to less-experience technicians regarding rarely used sources and/or obscure locations in response to unusual, sensitive, and/or highly complex inquiries.
Provide on the job training to newly hired and less experienced technicians in aspects of routine, complex, and priority correspondence casework.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
A one year probationary period may be required.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
The work is normally sedentary, with the exception of walking response documents to the requester's location on the same floor of the building. No special physical demands are required to perform the work.
Key Requirements:
Please refer to "Conditions of Employment."
Click "Print Preview" to review the entire announcement before applying.
Must be U.S. Citizens or U.S. Nationals.
Qualifications
You must meet the following requirements within 30 days of the closing date of this announcement.
SPECIALIZED EXPERIENCE: For the GS-08, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
Resolving issues regarding military record holdings; AND
Interpreting regulations and writing instructions, memos, or training material to inform others of interpretations; AND
Practicing the Freedom of Information Act (FOIA) or the Privacy Act (PA) to determine whether the requested information may be released.
SPECIALIZED EXPERIENCE: For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes:
Resolving issues regarding military record holdings; AND
Practicing the Freedom of Information Act (FOIA) or the Privacy Act (PA) to determine whether the requested information may be released.
SPECIALIZED EXPERIENCE: For the GS-06, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes:
Responding to customer inquiries, verbally or in writing; AND
Applying regulations and policies to accomplish work assignments.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-08, you must have been at the GS-07 level for 52 weeks.
For the GS-07, you must have been at the GS-06level for 52 weeks.
For the GS-06, you must have been at the GS-05 level for 52 weeks.
Education
This job does not have an education qualification requirement.
Additional information
We may select from this announcement or any other source to fill one or more vacancies.
This announcement may be used to fill like positions in other organizations within the National Archives and Records Administration.
This is a bargaining unit position, AFGE Council 260.
We offer opportunities for telework, per Agency policy.
We offer opportunities for alternative and flexible work schedules, per Agency policy.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Communication, Problem Solving, Technical. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
1. Resume - either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.
2. Vacancy Question Responses - Completely answer the online assessment questionnaire associated with this job announcement.
3. PERFORMANCE APPRAISAL/REVIEW/EVALUATION, ETC:All applicants are required to submit their most recently completed annual performance appraisal (dated within 18 months from the closing date of the vacancy announcement), which identifies your official rating of record (must be at least "Fully Successful"), or a statement explaining why the performance appraisal/review/evaluation is unavailable. If you fail to provide a copy of the performance appraisal/review/evaluation, or a statement advising why it is unavailable, you will be removed from further consideration. N/A is not considered an acceptable response.
4. SF-50 for CURRENT OR FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (To verify your competitive service status, on the SF50, Box 34 "Position Occupied" should show a "1" and Box 24 "Tenure" should show a "1" or "2".)
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
Additional Required Documents if Applying Through the Hiring Authorities Listed Below:
6. If you are currently serving on a special hiring authority (e.g. VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide and that specific hiring authority.
7.CAREER TRANSITION ASSISTANCE PLAN (CTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Failure to submit any of the applicable above-mentioned documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
The National Archives and Records Administration has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (USAJOBS Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
AGENCY SERVICES
1 Archive Drive
Spanish Lake, MO 63138
US
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
1. Resume - either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.
2. Vacancy Question Responses - Completely answer the online assessment questionnaire associated with this job announcement.
3. PERFORMANCE APPRAISAL/REVIEW/EVALUATION, ETC:All applicants are required to submit their most recently completed annual performance appraisal (dated within 18 months from the closing date of the vacancy announcement), which identifies your official rating of record (must be at least "Fully Successful"), or a statement explaining why the performance appraisal/review/evaluation is unavailable. If you fail to provide a copy of the performance appraisal/review/evaluation, or a statement advising why it is unavailable, you will be removed from further consideration. N/A is not considered an acceptable response.
4. SF-50 for CURRENT OR FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (To verify your competitive service status, on the SF50, Box 34 "Position Occupied" should show a "1" and Box 24 "Tenure" should show a "1" or "2".)
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
Additional Required Documents if Applying Through the Hiring Authorities Listed Below:
6. If you are currently serving on a special hiring authority (e.g. VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide and that specific hiring authority.
7.CAREER TRANSITION ASSISTANCE PLAN (CTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Failure to submit any of the applicable above-mentioned documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
The National Archives and Records Administration has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (USAJOBS Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
AGENCY SERVICES
1 Archive Drive
Spanish Lake, MO 63138
US
Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
