The Deputy to the Assistant Deputy Under Secretary for Field Operations, Operations Management serves as the full operational supervisor, with oversight Operations Analytics, Project & Program Management , National Work Queue, and Records Acquisition and Research. The Deputy will be responsible for assignment of work to OFO Directors and management oversight of priorities, providing ongoing program management expertise for organizational initiatives involving OFO and the field.
Summary
The Deputy to the Assistant Deputy Under Secretary for Field Operations, Operations Management serves as the full operational supervisor, with oversight Operations Analytics, Project & Program Management , National Work Queue, and Records Acquisition and Research. The Deputy will be responsible for assignment of work to OFO Directors and management oversight of priorities, providing ongoing program management expertise for organizational initiatives involving OFO and the field.
The incumbent shall be responsible for senior level projects and efforts involving VBA field that require creativity, innovation, and strategic thinking. He or she will consider impact and provide advice for shifts in programmatic direction to meet needs of external stakeholders and customers. Incumbent must demonstrate high flexibility, adeptly shifting organizational priorities as situations change.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Recognizes conflict and takes steps to address issues by meeting with involved parties. Builds a diverse staff with a variety of skills who function effectively to accomplish the mission of the organization. Plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate supervisors. Sets performance standards and serves as senior rater or rater for subordinate employees. Makes selections for key positions and approves selections made by subordinate supervisors. Designs and implements opportunities for career development, including mentoring staff and providing training.
Manages the day-to-day operations of the OM organization. Establishes or alters objectives and key results (OKR) to drive results. Communicates information to senior management for effective evaluation of program operations and milestones. Reviews provided analysis, extracts, and summarizes which identifies significant trends and issues for impact on OFO. Reviews and approves program surveys, special studies, project reviews, literature searches, fact finding, etc. conducted by staff which identify trends, problem areas, inefficiencies and inconsistencies in operations. Ensures accountability of staff for achieving program outcomes through objective data and assessment techniques.
Exercises delegated authority for management decisions related to major programs and projects. Ensures customer satisfaction through innovative customer service initiatives to enhance quality and organizational outcomes consistent with laws, regulations and policies. Uses limited information to solve a variety of complex problems, with demonstrated sensitivity and timely decision-making. Takes calculated risks by creating new and innovative solutions to the organization's biggest challenges. Synthesizes information from internal and external sources to develop action plans to address program issues and avoid future challenges. Demonstrates high degree of technical competence through evaluation of inputs from business line, managerial, and field/technical sources to synthesize viable courses of action.
Ensures financial commitments and deadlines are met by facilitating and assessing processes, situations and issues to take corrective action. Considers implications of decisions and suggests methods for meeting needs of staff and organization overall. Develops, justifies and manages organization-wide budgets for annual projects and programs.
Develops employee recognition and reward programs and approves awards and bonuses. Hears and resolves grievances and complaints that are not resolved by subordinate supervisors and reviews serious disciplinary problems. Coordinates with Equal employment opportunity (EEO) counselors and officials, and employees to resolve formal and informal complaints.
Work Schedule: Full time, Monday - Friday 8:00am -4:30pm Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Asst Director (Deputy to the Assistant Deputy Under Secretary); PD: 39573-0 Relocation/Recruitment Incentives: Authorized.
Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. Click here for more information. Additionally, you may qualify for the Buyer Value Offer Program (BVO) to assist with real estate transaction, in accordance with agency policy. A relocation incentive is authorized for $30,000, payable in one lump sum following relocation. A 3-year continuing service agreement with the Agency will be required. Financial Disclosure Report: Not Required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
[INCLUDE IF POSITION IS SUPERVISORY] Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/21/2023.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.
For a GS-15 position you must have served 52 weeks at the GS-14 level.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-15 Grade Level:
Specialized Experience: In addition to the experience required for the GS-15, applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-14 level) in the normal line of progression for the position.
Specialized Experience is defined as experience in the following areas:
Leading people: demonstrated capability to lead as a second-level supervisor, with responsibility over a major program or operational entity.
Diagnosing problems within the organization and drivers.
Building working relationships with all levels of the organization.
Developing, implementing, and articulating the mission vision and goals of the organization.
Developing and/or assisting in the design of business processes, systems, technology, and job roles.
Implementing plans and means to achieve these goals as well as providing training and education on new organization initiatives.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume will not be referred for consideration.
After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:
Decisiveness- Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Oral Communication- Makes clear and convincing oral presentations; listens effectively; clarifies information as needed. Exercises tact and diplomacy, demonstrating political savvy on high-visibility or controversial issues.
Leadership- Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Promotes core agency values of integrity, commitment, advocacy, respect, and excellence.
Decision Making- Displays sounds judgment based on information from internal and external sources, with consideration for micro and macro political implications. Addresses systemic barriers inhibiting achievement of results and develops plans to mitigate or overcome these obstacles to improve program outcomes, even in uncertain situations.
Written Communication- Writes responses to high-level officials, external stakeholders, or media to clarify complex and ambiguous issues. Reviews technical reports or written materials from subordinates and edits materials to ensure the materials are appropriate to the targeted audience.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume detailing specialized experience and competencies as they relate to this position.
For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Additional Documents accepted:
2 most recent Annual Performance Appraisals (2021 & 2022) *required only if applying for a GS-15 position.
Documentation to be considered under non-competitive eligibility (if applicable) such as a member-4 DD-214, civil service preference letter, or Schedule A letter. [if offering applicants to bypass TIG]
CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/21/2023 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12126075.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
VBA Human Resources Center - Central Office
810 Vermont Ave NW
Washington, DC 20420
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume detailing specialized experience and competencies as they relate to this position.
For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Additional Documents accepted:
2 most recent Annual Performance Appraisals (2021 & 2022) *required only if applying for a GS-15 position.
Documentation to be considered under non-competitive eligibility (if applicable) such as a member-4 DD-214, civil service preference letter, or Schedule A letter. [if offering applicants to bypass TIG]
CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/21/2023 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12126075.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
VBA Human Resources Center - Central Office
810 Vermont Ave NW
Washington, DC 20420
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
