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This position is located in the Legal Information Technology Unit, Operations Group, Legal Division. The Operations Group is responsible for providing comprehensive cost effective information technology services for the Legal Division.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency09/14/2023 to 09/27/2023
$122,864 - $198,923 per year
CG 13
1 vacancy in the following location:
No
Yes—The FDIC offers position-specific telework options. Please see the Additional Information section below for more information on telework options. Telework options are subject to change.
Occasional travel - Occasional Travel may be required.
No
Permanent -
Full-time -
Competitive
13
No
No
2023-HQD-0544
749065700
All United States Citizens. Applicants with status or those eligible under special hiring authorities, should apply under FDIC merit promotion announcement 2023-HQ-0550. However, if you desire consideration also under this public non-status announcement, you must apply to both. Status applicants are current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility.
Provide oversight, direction, administration, quality assurance, and leadership of the execution of the training program.
Utilizes feedback from surveys to enhance, improve or recommend areas to the training program that need attention or that must be revisited.
Researches, evaluates, and recommends new tools to enhance delivery of customer requirements.
Develops, designs, implements, and maintains the Legal Division Training portal for knowledge dissemination to the Division audience users.
Develops and conducts training and produces training materials, as required, for FDIC standard use and Legal Division internally developed systems and applications; to assist the staff in the learning process.
Minimum Background Investigation (MBI) required
Registration with the Selective Service.
U.S. Citizenship is required.
Completion of Financial Disclosure may be required.
You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
There is no substitution of education for the experience for this position.
Selectee(s) for this position will be required to report to their duty station office 3 days per week beginning January 1, 2024.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary period.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.
1. Knowledge of courseware development concepts, processes, tools, foundation technologies, methodologies, and visual communication techniques.
2. Skill in the development of web-based training curriculum and content utilizing industry best practices for virtual and classroom creation and delivery.
3. Skill in applying IT and IT customer support concepts, principles, methods, and practices.
4. Skill in applying analytical and evaluative methods and techniques to assess the learning needs and to evaluate the effectiveness and efficiencies of the training program offerings and improve end user productivity.
5. Knowledge of programs for training and courseware development such as Camtasia and SnagIt with demonstrated experience with Microsoft Office and Adobe DC/Professional and Photoshop.
6. Skill using application and enterprise architectures and core COTS products including SharePoint, Microsoft (Office) 365, and content management systems such as Adobe Experience Manager (AEM) and data analysis survey software such as Qualtrics.
7. Ability to make oral presentations and briefings and provide instruction and training to a variety of audiences and grade levels.
8. Ability to communicate in writing with employees and contractors at all levels with internal and external stakeholders.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/749065700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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The Federal Deposit Insurance Corporation (FDIC) is one of the most respected forces in America’s financial community. Our mission is to maintain stability and public confidence in the nation’s financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships.
The FDIC has ranked as one of the best places to work among mid-sized agencies in the Federal Government for the past seven years.
