This position is located in the United States Agency for Global Media's (USAGM), Technology Services and Innovation (TSI), Information Technology Directorate, Digital Management Division. The incumbent serves as an IT Specialist (System Administrator) (Digital Media Systems Support Group Specialist), planning, design, and integration of computer hardware and software systems required for United States International broadcasting.
Summary
This position is located in the United States Agency for Global Media's (USAGM), Technology Services and Innovation (TSI), Information Technology Directorate, Digital Management Division. The incumbent serves as an IT Specialist (System Administrator) (Digital Media Systems Support Group Specialist), planning, design, and integration of computer hardware and software systems required for United States International broadcasting.
This announcement is open to all current Federal Competitive Service, Career and Career-Conditional employees. Applicants who have non-competitive eligibility, such as, Schedule A disability, Peace Corps or VISTA, reinstatement eligibles, etc. AND those eligible under the Veterans Employment Opportunity Act (VEOA) or Interchange Agreements with other Merit Systems may also apply.
Maintains and administers all digital media broadcast system in order to ensure operation for numerous broadcasting equipment needs.
Maintains and administers various account databases containing user accounts, categories, groups, permissions and application security.
Manages support and administration of all critical services provided by the Digital Management Division. This shall include the administration of the IDAPS(Integrated Digital Audio Production System) database, the HSM(Hierarchical Storage Management) Database and associated subsystems, and local/remote backup and disaster recovery subsystems; including the administration of various live assists and automated playback/record systems, automated file transcoding systems, third party music scheduling subsystems and computer image digital media software verifications.
Designs and maintains user load balancing among servers. Monitors the performance of all digital media broadcast systems and subsystems. Supports and troubleshoots Dalet video servers and related hardware and software running Galaxy Media Asset Management (MAM).Supports and troubleshoots servers and related software running the ScheduAll based Traffic Management System.
Provides the digital media broadcast system user community with a high level of technical operating system support; expert problem resolution; and technical liaison with operations and maintenance technicians within VOA and TSI Divisions; provides the entire user community and technical support staff with professional, technical training in all areas concerned with the servers and their operating systems and all relevant software, tools, and utilities.
Plans, develops, and implements future broadcast system deployments and upgrades into various areas. Works closely with TSI staff to resolve any internal computer system problems related to broadcast systems. In addition, a close relationship is needed to maintain proper Standard Network Access Protocol (SNAP)broadcast system client images.
Responsible for basic level awareness of the TSI's LAN configuration and operation to ensure mission critical service level agreements. Supports, enhances, and provides digital equipment information sessions to Help Desk staff as required.
This is a sensitive position. If selected, this position requires the completion of the SF-86.
Suitability Determination: If selected, you will be subject to a background investigation to establish your suitability for federal employment. The background investigation may include, among other aspects, a review of your credit and legal history.
This position is covered by a Union Agreement; AFGE Local 1812, 330 Independence Avenue S.W., Room 1169, Washington, D.C. 20237, afgelocal1812@gmail.com, (202)920-4884.
The full performance grade level for this position is GS-14.
If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.
Qualifications
Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-13 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience for this announcement is defined as all of the below:
Planning, organizing, coordinating, implementing, researching, and developing requirements;
Assessing the performance of IT/Broadcast systems and their operations or procuring new technologies to support and enhance broadcast operations;
Planning, designing, developing and facilitating deployment of new systems, assessing systems operations, and upgrading information technology relative to broadcast operations; AND
Conducting Security Assessments/Maintenance; and providing input on evaluating future applications and their impact on enterprise architecture, migration strategies such as planning for continuity of operations, and resolutions to issues of systems operational performance.
NOTE: Applicants must ensure their resumes reflect their experience with all of the above specialized experience criteria.
Education
Education is not required for this grade level. It cannot be used for qualification purposes.
Additional information
Applicants who are interested in applying under Delegated Examining (DE) procedures must apply to vacancy announcement DE-12120182-23-KT.
Candidates MUST meet all qualification requirements by closing date.
If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit https://www.sss.gov.
Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements if applicable.
Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.
The work is basically sedentary, however the lifting and/or moving of various types of computers and computer related equipment is required. The incumbent may need to scale ladders or navigate obstacles while setting up or troubleshooting electrical and data cables.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once your resume or application is submitted, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position. A subject matter expert (SME) will be involved in the qualifications review.
Competencies:
Attention to Detail
Customer Service
Problem Solving
Teaching Others
Technology Management
Possession of competencies may be addressed in a cover letter and/or resume. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
All applicants are required to submit the following supporting document type(s):
Resume
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
Cover Letter
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
RIF Letter, Separation SF-50, or other document supporting ICTAP/CTAP eligibility.
Personnel actions or other documents supporting eligibility under interchange agreements with other merit systems.
Documents supporting Peace Corps, VISTA, or other eligibility for non-competitive appointment.
PCS Orders
Performance Appraisal
Proof of Marriage Status
Resume
SF-15
SF-50/ Notification of Personnel Action
Although the required documents listed in this announcement only indicate that a resume is required, other documents is required in specific circumstances. All required documents must be submitted before the closing date of this vacancy announcement.
1. Merit promotion applicants must meet time-in-grade requirements as defined in 5 CFR 300, subpart F. Your latest SF-50 must be submitted for proof of time-in-grade.
2. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
3. Current and reinstatement eligible applicants must submit a Personnel Action (SF-50) indicating grade, competitive service, and career or career-conditional tenure.
4. Current status candidates must submit a copy of their latest Performance Appraisal.
5. If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.
6. Applicants applying under Schedule A Disability must submit an appropriate letter from a physician.
7. Applicants applying under Peace Corps or VISTA eligibility must submit a letter supporting eligibility.
8. Applicants applying under Veterans Employment Opportunity Act of 1998 must submit a DD-214 stating discharge type. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
9. Applicants applying for consideration under an Interchange Agreement with Other Merit Systems must submit a recent SF-50 or other personnel action (e.g., Post Office, Non-appropriated fund), reflecting status as a current employee under an approved system.
10. Applicants applying under the military spouse authority must submit proof of eligibility including a marriage certificate. This must also include permanent change of station orders, proof of veteran's 100% disability, DD-1300 Report of Casualty, and/or SF-15, as applicable.
11. Applicants under the Land Management Workforce Flexibility Act must submit SF-50 forms to demonstrate service in eligible appointments for more than 24 months without a break. Proof of satisfactory performance (i.e. appraisals) during this period is also required.
12. If you are applying under a special hiring authority not listed above, please refer to the requirements for that authority and submit the necessary supporting documentation, such as an SF-50 (or equivalent) or a certificate of eligibility. For more information, visit the USAJOBS Hiring Path for Special Authorities page.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 09/26/2023 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All applicants are required to submit the following supporting document type(s):
Resume
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
Cover Letter
DD-214/ Statement of Service
Disability Letter (Schedule A)
Disability Letter (VA)
RIF Letter, Separation SF-50, or other document supporting ICTAP/CTAP eligibility.
Personnel actions or other documents supporting eligibility under interchange agreements with other merit systems.
Documents supporting Peace Corps, VISTA, or other eligibility for non-competitive appointment.
PCS Orders
Performance Appraisal
Proof of Marriage Status
Resume
SF-15
SF-50/ Notification of Personnel Action
Although the required documents listed in this announcement only indicate that a resume is required, other documents is required in specific circumstances. All required documents must be submitted before the closing date of this vacancy announcement.
1. Merit promotion applicants must meet time-in-grade requirements as defined in 5 CFR 300, subpart F. Your latest SF-50 must be submitted for proof of time-in-grade.
2. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
3. Current and reinstatement eligible applicants must submit a Personnel Action (SF-50) indicating grade, competitive service, and career or career-conditional tenure.
4. Current status candidates must submit a copy of their latest Performance Appraisal.
5. If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.
6. Applicants applying under Schedule A Disability must submit an appropriate letter from a physician.
7. Applicants applying under Peace Corps or VISTA eligibility must submit a letter supporting eligibility.
8. Applicants applying under Veterans Employment Opportunity Act of 1998 must submit a DD-214 stating discharge type. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
9. Applicants applying for consideration under an Interchange Agreement with Other Merit Systems must submit a recent SF-50 or other personnel action (e.g., Post Office, Non-appropriated fund), reflecting status as a current employee under an approved system.
10. Applicants applying under the military spouse authority must submit proof of eligibility including a marriage certificate. This must also include permanent change of station orders, proof of veteran's 100% disability, DD-1300 Report of Casualty, and/or SF-15, as applicable.
11. Applicants under the Land Management Workforce Flexibility Act must submit SF-50 forms to demonstrate service in eligible appointments for more than 24 months without a break. Proof of satisfactory performance (i.e. appraisals) during this period is also required.
12. If you are applying under a special hiring authority not listed above, please refer to the requirements for that authority and submit the necessary supporting documentation, such as an SF-50 (or equivalent) or a certificate of eligibility. For more information, visit the USAJOBS Hiring Path for Special Authorities page.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 09/26/2023 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
