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As an Information Technology Specialist, you will serve as a customer advocate who works with customer agencies.
The GSA, Federal Acquisition Service (FAS), Office of Information Technology Category (ITC), Technical Account Management Division.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agency09/12/2023 to 09/22/2023
$116,393 - $183,500 per year
GS 14
Yes
Not applicable, this is a remote position.
Occasional travel - Business travel may be required.
No
Permanent -
Full-time -
Competitive
14
No
No
23FASA415KMDE
748617300
1) Serve as a Solutions Broker and senior expert customer advocate whose mission is to support agencies procure new services and transition services from expiring contracts. Understands an agency’s IT services requirements and conveys to the agency potential solutions to meet their requirements.
2) Serve as a customer agency’s business partner that works to meet their IT and business requirements, which ensure the accomplishment of their mission. Customer relationship development is a major responsibility of a Solutions Broker, which entails understanding an agency’s mission and business, empathizing with their needs and challenges, providing neutral advice that is in the agency’s best interest, and proactively identifying issues and opportunities.
3) Maintain knowledge of current IT and telecommunications technology and of associated emerging technologies and their applicability to customers. These current and emerging technologies include but are not limited to: optical transport networks, software-defined networks, wireless, mobility, satellite, Ethernet, unified communications, IP/enterprise network infrastructures, and cloud based services.
4) Maintain knowledge of network management, telecommunications service management, telecommunications pricing and customer related billing management issues. Incumbent is actively involved in the day-to-day activities of ITC, assists with the information technology and telecommunication needs of customers utilizing ITC programs and assists with program management, administration, development, and/or maintenance.
If selected, you must meet the following conditions:
For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-14 salary determination will be based upon duty location of the selectee.
IT SPECIALIST COMPETENCY Basic Requirements:
Attention to Detail - This skill is generally demonstrated by assignments where the applicant keeps abreast of latest technology, information, research, etc., to maintain knowledge in field of expertise (for example, reads trade journals, participates in professional/technical associations, maintains credentials).
Customer Service - skill is generally demonstrated by assignments where the applicant promotes or develops and maintains good working relationships with key individuals or groups.
Oral Communication - This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues.
Problem Solving - This skill is generally demonstrated by assignments where the applicant monitors current trends or events (for example, technological, economic, political, social, educational, or employment trends or events) and applies the information as appropriate.
In addition to the Basic Requirements listed above, you must have one year of specialized experience equivalent to the GS-13 in the Federal service.
Specialized experience is one year of experience equivalent to the GS-13 in the Federal service. Specialized experience is experience as a senior, lead, or program/project manager for telecommunication and information systems transporting voice, video, and data for an enterprise wide, multi-site network acquisition projects valued at least 50 million dollars. Must include responsibility for conducting complex cost and price analyses of voice and data network systems, telecommunication products, services, and solutions; developing acquisition requirements; and applying current and emerging technology to business processes.
This job does not have an education qualification requirement.
Relocation Not Paid
Relocation-related expenses are not approved and will be your responsibility.
Recruitment/Relocation Incentive
On a case-by-case basis, the following incentives may be approved:
· Recruitment incentive if you are new to the federal government
· Credit toward vacation leave if you are new to the federal government
Management Rights
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.
Concurrent MP Vacancy Announcement
If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement #23FASA414KMMP. You must apply separately to each announcement to be considered for both.
Diversity
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
Your answers to the questions will be used to place you in one of the following categories and standard score ranges:
We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
Within each category, veterans will receive selection priority over non-veterans.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are claiming veterans’ preference:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
To begin, click the Apply Online button on the vacancy announcement.
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
After the closing date/deadline:
Thank you for your interest in working for U.S. General Services Administration!
The following process is used if your application is complete and active as of the cut-off date deadline.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/748617300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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