As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed. You will also play a key role in supporting critical investigations by maintaining overall operational efficiency. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science, and more to safeguard information across the FBI, as well as for our domestic and international law enforcement partners.
Summary
As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed. You will also play a key role in supporting critical investigations by maintaining overall operational efficiency. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science, and more to safeguard information across the FBI, as well as for our domestic and international law enforcement partners.
Provides technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office.
Serves as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.
Reviews operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.
Maintains and updates inventory of computer equipment and identifies their configuration and location within the office.
Supports the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.
Note (GS 7/9): On large scale projects, IT Specialists usually participate as a primary team member along with other IT Specialists and user representatives. At the GS 07 level, he/she is typically assigned a portion of the overall project or a critical aspect of the project. At the GS 09 level he/she is typically assigned a major portion of the overall project or a critical aspect of the project.
Must have (or be able to obtain) a valid driver's license.
Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).
Physical Demands: While some of the work is sedentary, there is a frequent requirement for regular and recurring lifting and carrying of heavy weight (over 50 pounds) and occasional lifting and carrying of heavier material and objects.
Qualifications
Specialized Experience (SE): In order for you to qualify based on Specialized Experience (SE) alone, you must possess the SE listed below in order to qualify for the various GS levels. Please ensure all specialized experience can be identified in your resume.
GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below:
Provided routine support regarding administrative and/or technical matters related to IT programs and/or services.
Performed routine system diagnostics and analyzed any potential problems or issues.
Provided some limited training to users regarding basic utilization of computer equipment.
GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below:
Analyzed end user requests and determined correct resolution to the problem.
Troubleshot complex computer malfunctions.
Prepared for and assisted in initial "start-up" of new equipment and software.
GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below:
Diagnosed and resolved system problems by analyzing problems and issues.
Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services.
Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below:
Managed short and long-range IT projects.
Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems.
Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.
Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
Education
Education may be substituted for SE, and all degrees must be from an accredited college or university. Transcripts are required when qualifying based on education.
GS-07: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
GS-09: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.
GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.
GS-12: Education may not be substituted for specialized experience at this grade level.
Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
Additional information
Salary and Compensation: The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale. Please be advised that in some locations the IT Specialist (System Administrator/Customer Support) position may fall under a Special Rate Table. Special Rate Tables 999B, 999C, 999D, 999E, 999F, 999AA, 999AH, and 999AP may be used based on location and/or grade. Complete salary tables can be found at OPM.gov.
In order to recruit and retain highly qualified candidates, selectees may be eligible for relocation or recruitment incentives. To be eligible for a relocation incentive, proof of change of residency will be required. Prior to receiving a relocation or recruitment incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
You will be evaluated for this job based on how well you meet the qualifications above.
All applicants will be rated on the following Competencies:
Collaboration
Communication
Customer Service
Flexibility/Adaptability
Initiative
Interpersonal Ability
Organizing and Planning
Problem Solving/Judgment
System Maintenance
Applicants can qualify for GS level based on Specialized Experience (SE), Education, or a combination of both as outlined below.
Your application will be evaluated for Specialized Experience (SE) and/or Education, compared to your responses to the online assessment questionnaire, and will be used to determine whether you meet the qualification requirements for each GS level. If you meet all qualification requirements, and are deemed Competitive, you will be referred for further consideration. Self-assessment that is not supported by information in your resume, and/or supporting documents, will eliminate you from Competitive status.
Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
US
Next steps
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
US
Next steps
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
