This position is in the Department of Justice, Executive Office for Immigration Review (EOIR), Office of Information Technology(OIT), Enterprise Solutions (ES), Customer Engagement Branch. Incumbent serves as Supervisory Information Technology Specialist (PLCYPLN) directing and coordinating the work of a team engaged in the planning of customer inquires, requirement gathering and business analysis.
Summary
This position is in the Department of Justice, Executive Office for Immigration Review (EOIR), Office of Information Technology(OIT), Enterprise Solutions (ES), Customer Engagement Branch. Incumbent serves as Supervisory Information Technology Specialist (PLCYPLN) directing and coordinating the work of a team engaged in the planning of customer inquires, requirement gathering and business analysis.
You may apply if you are a Status Candidate (Merit Promotion, VEOA, Land Management Eligible) and/or a Non-Competitive Hiring Authority Eligible ( 30% Disabled Veteran, Certain Military Spouse, Schedule A, Certain Peace Corps/VISTA Employee/Volunteer, Certain Former Overseas Employee, Foreign Service Employee, CTAP/ICTAP, Interchange Agreement Employee, or if you are employed under a Miscellaneous Authority not regulated by the U.S. Office of Personnel Management.)
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
Duties include but are not limited to the following:
Oversee and approve requirements gathering, process mapping and business case development.
Guides team and organization in effectively employing Agile/Scrum practices and principles to create value and increase customer and stakeholder satisfaction.
Direct Product Owner Support Team Initiatives and resources.
Direct Business Analyst Team Initiatives and resources.
Direct feature Prioritization with Business Owner.
Sets work priorities and establishes schedules for work completion.
Complete the initial online assessment and USA Hire Assessment, if required
You must complete a background investigation, credit check, and drug test.
Selective Service Registration is required, as applicable.
Moving and Relocation Expenses are not authorized.
Resume and supporting documents (See How To Apply section).
A one year probationary period may be required, if not already met.
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.
Regarding vaccinations for COVID-19 (see Additional Information section)
Qualifications
In order to qualify for the Supervisory IT Specialist (PLCYPLN) (Supervisor, Customer Engagement) position, you must meet the following time in grade requirements and minimum qualifications:
TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-13 level is required to meet the time-in-grade requirements for the GS-14 level. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible. Please see Required Documents for additional information). Time-in-grade requirements also apply to VEOA applicants having held a GS position in the past year.
AND For the GS - 14 LEVEL: Experience Requirements: You must have IT-related experience in each of the following four competencies listed below which must be supported by the information contained in your resume and other application materials.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND Specialized Experience: Applicants must have at least one or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-13 grade level in the Federal service, performing the following duties:
Facilitates the development of an Analysis of Alternatives (AoA) and develops statement of work for new acquisitions;
Performs business analysis to thoroughly understanding policies, business processes, systems, problems, and new opportunities;
Collaborates with stakeholders to elicit, analyze, and document requirements;
Ensures clear understanding of business needs, objectives, and constraints and;
Facilitate workshops with stakeholders to properly document business processes and problems using Cross-functional Process Maps and other best practices.(Your resume must CLEARLY demonstrate this experience)
The ideal candidate will hold an Agile SAFe (Scaled Agile Framework) Certification. This is not required but preferred by the agency.
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
For more information on the qualifications for this position, click here.
Education
This job does not have an education qualification requirement.
Additional information
Additional positions may be filled from this announcement within 90 days of certificate issuance.
This position may have a remote option with management approval
This position is open to Competitive Merit Promotion, Non-Competitive, and Special Hiring Authority eligibles. You must meet the requirements for one of the following categories to be eligible.
1. A current permanent competitive service employee; former Federal employee who achieved career status in the competitive service; or former Federal employee who served on a career conditional appointment without achieving career status in the competitive service who was separated less than three years ago. You must submit an SF-50 that reflects career or career-conditional (Tenure field is 1 or 2); AND status in the competitive service (Position Occupied field is 1).
2. A Veteran applying under the Veterans Employment Opportunity Act (VEOA), must submit a copy of your DD-214 showing an honorable discharge. To be eligible, a veteran must be honorably separated and either a preference eligible or have substantially completed 3 or more years of active service. NOTE: Current career/career conditional federal employees applying under VEOA must submit a qualifying SF-50 to show they meet time-in-grade.
3. A 30% or more Disabled Veteran: You must submit your DD214, a completed SF-15, and letter from the VA dated 1991 or later.
4. Military spouses are eligible if their active duty military spouse: 1) receives a Permanent Change of Station move; 2) has a 100% disability rating; or 3) died while on active duty. Please submit supporting documentation.
5. Schedule A: The DOJ welcomes and encourages applications from persons with disabilities and is committed to ensuring that persons with disabilities have equal opportunity to be hired and advanced based on merit. To be considered for a Schedule A appointment, you must submit proof of your disability. This proof may be in the form of documentation obtained from licensed medical professionals, state or private vocational rehabilitation specialists, or any Government agency that issues or provides disability benefits. You must submit valid documentation regardless of the date of determination of your disability. Proof of disability documentation needs to specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. To view sample Schedule A proof of disability letters click here.The Schedule A letter must be separate from any Veterans' Preference documentation.
6. A Former Peace Corps or VISTA Volunteers Appointment. Please submit documentation to be considered.
8. A current or former Land Management Bureau employee who has served at least 24 months under a time-limited competitive appointment who is eligible for appointment under the Land Management Workforce Flexibility Act.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants applying under merit promotion procedures will be rated in accordance with the EOIR's Merit Staffing plan. Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
You will be rated based on the following knowledge, skills, abilities (KSAs) or competencies:
Administration and Management
Oral Communication
Planning and Evaluating
Writing
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
NOTE: In order to be rated as meeting the minimum qualifications, we must be able to determine from your application package that you have the education and/or specialized experience that is required. Your resume MUST contain your full name, some form of contact information (phone number, email address and/or living address), and the following employment information:
Employer name and location for each position held.
From and to dates (MM/YY-MM/YY or from MM/YY to "present") for each position held. The month and year is required to fully credit your time.
For part-time positions, please include number of hours worked per week, positions that do not include this information will be assumed as full-time (40 hours a week).
Grade/levels held for each federal position. (Ex. GS-11; IR-06; FV-G?etc.)
Detailed descriptions of experience under each position held. (Applicants must provide specific supporting examples to show that they meet the qualifications of the position shown in the announcement.)
Any submitted documents not required or requested for this vacancy will not be considered (i.e. training certificates, case filings, letter of recommendations, etc.).
(ALL INFORMATION IS SUBJECT TO VERIFICATION PRIOR TO FINAL SELECTION.)
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package by the closing date of this announcement, which includes:
1. Your Resume showing relevant experience; cover letter optional. (Please see the How You Will Be Evaluated section)
2. A complete Assessment Questionnaire.
3. Transcripts, if qualifying based on education. (Must include your name, college name and address, courses, dates attended, major and degree, cumulative grade point average (GPA), any honors received, and date the degree was awarded/conferred.)
4. Other Supporting Documents, if applicable to you.
Current and Former Federal Employees: Must submit your most recent non-award Notification of Personnel Action (SF-50) showing you are/were in the competitive service (block 24 must contain a 1 or 2 and block 34 must contain a 1), highest grade held (or promotion potential) on a permanent basis, position title, series and grade. If your current grade is not your highest permanent grade, submit an additional SF-50 showing your highest grade. Examples of qualifying SF-50s: Promotion, WIG, new appointment, and SF-50s dated more than one year. You may have to submit multiple SF-50s. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.
If you are a veteran and you are claiming veterans' preference you must submit a DD214,"Certificate of Release or Discharge from Active Duty," which shows dates of service and separation under honorable conditions. Active Duty Service Members expected to be released or discharged from active duty service may submit a written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Without this documentation, you will not receive tentative veterans' preference and your application will be evaluated based on the job application materials submitted. Veterans' preference must be verified prior to appointment.
If you are claiming 10-point veterans' preference based on service-connected disability, award of the Purple Heart, or derived preference, in addition to the DD214 or certification requirements described in the above bullet, you must also submit an SF15, "Application for 10-point Veterans' Preference," and required documentation that is acceptable proof of your claim for preference. (e.g. An official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying the veteran's service-connected disability and combined disability rating.) For more information on Veterans' Preference click here.
Surplus or displaced employees eligible for CTAP/ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), most recent performance appraisal, SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, full performance level, and duty location with your application. For more information about CTAP/ICTAP eligibility click here.
Any other supporting documentation required for verification as described in the announcement.
Note: Multiple selections may be made from this announcement. Salaries above are an approximation.
COVID- 19 Additional Information: The COVID-19 vaccination requirement for federal employees pursuant to Executive Order 14043 does not currently apply. Some jobs, however, may be subject to agency- or job-specific vaccination requirements, so please review the job announcement for details. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified or vacated, depending on the course of ongoing litigation, the federal government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation. Occupational questionnaire can be previewed here:https://apply.usastaffing.gov/ViewQuestionnaire/12087733
3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification The email may be routed to your "Spam" or "Junk" folder.
5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
To update your application, including supporting documentation, at any time during the announcement open period by return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means click here.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Office of Information Technology
5107 Leesburg Pike
Falls Church, VA 22041
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
You will be notified of your application status during the hiring process, as applicable. You may check your application status by accessing the USAJOBS website and clicking "Application Status". The process may take up to 6 weeks. The four points of notification are:
Application Received or Application Incomplete
Minimum Qualification Requirement Met/Not Met
Eligible (Application Referred) or Ineligible (Application Not referred)
Selected or Not Selected
*Based upon your score, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. You will receive notice via email once this process is completed (generally 4-6 weeks).
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package by the closing date of this announcement, which includes:
1. Your Resume showing relevant experience; cover letter optional. (Please see the How You Will Be Evaluated section)
2. A complete Assessment Questionnaire.
3. Transcripts, if qualifying based on education. (Must include your name, college name and address, courses, dates attended, major and degree, cumulative grade point average (GPA), any honors received, and date the degree was awarded/conferred.)
4. Other Supporting Documents, if applicable to you.
Current and Former Federal Employees: Must submit your most recent non-award Notification of Personnel Action (SF-50) showing you are/were in the competitive service (block 24 must contain a 1 or 2 and block 34 must contain a 1), highest grade held (or promotion potential) on a permanent basis, position title, series and grade. If your current grade is not your highest permanent grade, submit an additional SF-50 showing your highest grade. Examples of qualifying SF-50s: Promotion, WIG, new appointment, and SF-50s dated more than one year. You may have to submit multiple SF-50s. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.
If you are a veteran and you are claiming veterans' preference you must submit a DD214,"Certificate of Release or Discharge from Active Duty," which shows dates of service and separation under honorable conditions. Active Duty Service Members expected to be released or discharged from active duty service may submit a written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Without this documentation, you will not receive tentative veterans' preference and your application will be evaluated based on the job application materials submitted. Veterans' preference must be verified prior to appointment.
If you are claiming 10-point veterans' preference based on service-connected disability, award of the Purple Heart, or derived preference, in addition to the DD214 or certification requirements described in the above bullet, you must also submit an SF15, "Application for 10-point Veterans' Preference," and required documentation that is acceptable proof of your claim for preference. (e.g. An official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying the veteran's service-connected disability and combined disability rating.) For more information on Veterans' Preference click here.
Surplus or displaced employees eligible for CTAP/ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), most recent performance appraisal, SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, full performance level, and duty location with your application. For more information about CTAP/ICTAP eligibility click here.
Any other supporting documentation required for verification as described in the announcement.
Note: Multiple selections may be made from this announcement. Salaries above are an approximation.
COVID- 19 Additional Information: The COVID-19 vaccination requirement for federal employees pursuant to Executive Order 14043 does not currently apply. Some jobs, however, may be subject to agency- or job-specific vaccination requirements, so please review the job announcement for details. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified or vacated, depending on the course of ongoing litigation, the federal government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation. Occupational questionnaire can be previewed here:https://apply.usastaffing.gov/ViewQuestionnaire/12087733
3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification The email may be routed to your "Spam" or "Junk" folder.
5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
To update your application, including supporting documentation, at any time during the announcement open period by return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means click here.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Office of Information Technology
5107 Leesburg Pike
Falls Church, VA 22041
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
You will be notified of your application status during the hiring process, as applicable. You may check your application status by accessing the USAJOBS website and clicking "Application Status". The process may take up to 6 weeks. The four points of notification are:
Application Received or Application Incomplete
Minimum Qualification Requirement Met/Not Met
Eligible (Application Referred) or Ineligible (Application Not referred)
Selected or Not Selected
*Based upon your score, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. You will receive notice via email once this process is completed (generally 4-6 weeks).
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
