This position is located in the Government Accountability Office. As a IT Specialist (Accessibility) you will be responsible for defining, developing and delivering IT hardware, software solutions, and assist in the development of policy that meets requirements for specialized or unique needs including the needs of specialized units dealing with assistive technologies, accessibility and reasonable accommodations.
Summary
This position is located in the Government Accountability Office. As a IT Specialist (Accessibility) you will be responsible for defining, developing and delivering IT hardware, software solutions, and assist in the development of policy that meets requirements for specialized or unique needs including the needs of specialized units dealing with assistive technologies, accessibility and reasonable accommodations.
As an IT Specialist (Accessibility), PT-2210-3, your typical work assignments may include the following:
Establish and maintain a baseline of assistive technology inventory including software (such as software licenses), hardware (such as ergonomic keyboards and mice, CCTV's, special purpose monitors), insuring that ISTS has enough on hand to meet customer demand.
Provide appropriate and relevant technical guidance in the use, purpose, and requirements of hardware and software technologies that address a wide-range of reasonable accommodations needs for agency employees.
Provide subject matter expertise on accessibility for various IT projects throughout the various stages of the project management life cycle.
Design and conduct broad comprehensive studies and reviews of the latest trends in information technology, assistive technology and is able to understand, explain and articulate their impact on one another.
Perform systems analysis and evaluation to assure technical compatibility of proposed new services and associated equipment with existing systems in order to maintain a secure and cohesive infrastructure.
Develop and maintain Standard Operating Procedures (SOPs) to address specialized or unique information technology requirements for GAO customers. Develop processes and procedures for new situations that fall outside the customary SOPs.
Provide technical guidance, instruction, and direction to contractor staff regarding the use, configuration, deployment and troubleshooting of assistive technology.
Ensure that end-users receive responses to technical inquires regarding IT hardware, software, and technical configurations in a reasonable amount of time.
Coordinate with the Agency's Reasonable Accommodations Coordinator, ISTS support personnel and the ISTS hardware and logistics management staff to oversee the performance and maintenance, as well as the distribution, provisioning and disposition of assistive technology software and hardware.
Represent ISTS as the Accessibility Subject Matter Expert in inter and intra agency wide initiatives related to accessibility and reasonable accommodations.
Must be a U.S. Citizen
Males born after 12-31-59 must be registered for Selective Service
Suitability for Federal employment, as determined by a background investigation
Completion of a probationary period is required.
Completion of a financial disclosure statement may be required.
You must meet the specialized experience by the closing date of this announcement to be considered.
Qualifications
You may qualify for the IT Specialist (Accessibility), PT-2210-III Band Level if you fulfill the following qualifications requirements:
You must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services dealing with accommodations and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience:The PT-3 position require one year (52 weeks) of specialized experience at the next lower band/grade PT-2/GS-13 level (or equivalent) in the Federal Service, or comparable private/public sector. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience must be IT related and is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as experience developing, and delivering IT hardware, software solutions, and assisting in the development of policies that meet requirements for assistive technologies, accessibility, and reasonable accommodations; and serving as an SME on IT assertive technology and providing guidance on section 508 and ISO/IEC 40500:2012.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
This is not a bargaining unit position.
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
Based on the staffing needs, additional selections may be made through this vacancy announcement.
Travel and relocation expenses will not be paid for by the GAO.
Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.
REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your r?sum? and supporting documentation will be used to determine whether you meet the qualification requirements listed in this announcement. You will be further evaluated based on your responses to the assessment questionnaire to determine your level of experience. Please follow all instructions carefully when applying. Your responses must provide sufficient information to determine possession of experience and must be evidenced in your resume. Incomplete responses (e.g. see resume, or like), errors or omissions will affect your eligibility.
All qualified candidates will be assigned to a quality category: Best Qualified, Well Qualified, Qualified. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be further evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Accessibility Planning and Evaluating, Customer Service, IT Accessibility, and Oral Communication
The Category Rating Process does not add veterans' preference points but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service- connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
Your r?sum? showing work schedule, hours worked per week, dates of employment and duties performed.
Other supporting documents:
Cover Letter, optional
College Transcript(s), if the position has an education requirement
Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your r?sum? and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Karen Render at renderk@gao.gov to obtain an alternative application.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
Your r?sum? showing work schedule, hours worked per week, dates of employment and duties performed.
Other supporting documents:
Cover Letter, optional
College Transcript(s), if the position has an education requirement
Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your r?sum? and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Karen Render at renderk@gao.gov to obtain an alternative application.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
