This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/742900300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
NOTE: THIS IS NOT A REMOTE OR TELEWORK POSITION. YOU WILL BE REQUIRED TO COME IN TO THE FACILITY.
The Advanced Medical Support Assistant can serve in one of the many areas listed below:
Consult Management
Interdisciplinary Coordinated Care Delivery Models
Patient Aligned Care Team (PACT)
PACT Teamlets
PM&R
Patient Systems
Radiology/Imaging/Nuclear
Medicine Specialty Clinics
Ward
08/14/2023 to 11/14/2023
$49,477 - $64,705 per year
GS 6
many vacancies in the following locations:
No
No
Not required
No
Permanent
Full-time
Excepted
6
No
No
CBSS-12086240-23-JG
742900300
This job is open to all U.S. Citizens. Please note: Veterans' Preference has been waived for this vacancy in accordance with the provisions of 38 USC 7412 in conjunction with the provisions of P.L. 115-46. The position in this vacancy has been identified as a VHA Shortage Occupation as determined by the VA Office of the Inspector General for fiscal year 2022 and 2023 (October 1, 2021-September 30, 2023). Veterans are encouraged to apply, and qualified Veterans will receive full consideration.
This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until November 14, 2023. The initial cut-off date for referral of eligible applications will be September 5, 2023. After this date, qualified applicants will be considered and referred as vacancies become available. Eligible applications received after the initial cut-off date will be referred as additional vacancies occur on an as-needed basis until positions are filled.
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model that directly supports the establishment and maintenance of the flow of patient care throughout a Service within the facility. The incumbent participates in advanced scheduling efforts, as mandated by National guidance, that facilitate performance measure success, consult referrals, and the overall access to services at the Truman VA. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
The incumbent contributes to the revenue collection process by identifying patients with third party insurance and explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process.
As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
Ultimately, the position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more inpatient/outpatient clinics. Given the critical role of the Advanced MSA to the Truman VA's ability to provide a quality care experience for all Veterans, it is essential that the incumbent reliably reports to assigned work station and schedules planned leave with early notice.
THIS POSITION HAS MULTIPLE VACANCIES THROUGHOUT TRUMAN VA MEDICAL CENTER. IF FOUND QUALIFIED FOR THIS POSITION YOUR NAME WILL BE REFERRED WHEN A VACANCY BECOMES AVAILABLE.
Work Schedule: Will vary, depending on position location
Position Title/Functional Statement #: Advanced Medical Support Assistant/PD0000000
Financial Disclosure Report: Not required
There is no education substitution for this position.
NOTE: This is an Open and Continuous Announcement. This means we will be collecting applications for the open period of the announcement. We will qualify those applicants who have applied. when a vacancy becomes available, we will send the qualified applicants (up to that point) to the hiring manager. We have listed all of our locations where Advanced Medical Support Positions exist. This does not mean we have a vacancy at the time this announcement was posted. We are collecting applications, if a vacancy becomes available at any of the locations listed we will have a list of qualified applicants ready for review and/or interviews. It is possible that the locations you have chosen will not have an opening during the announcement period.
***Please select all locations of interest - If a candidate is not selected from a list, they will remain active for the next review.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Candidates must demonstrate all of the KSAs below:
i. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
ii. Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations.
iii. Ability to provide staff development and training
iv. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.
v. Ability to review and monitor data to ensure all reports are complete and accurate.]
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
To apply for this position, you must provide a complete Application Package which includes:
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/14/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12086240.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/742900300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Truman VA has a large research mission, with $6 million annual expenditures in human, animal, and bench programs, including 60 active research protocols conducted by 65 investigators. Major research areas include radiopharmaceuticals, oncologic, ophthalmologic, cardiovascular and neurosciences.