This job announcement has closed

Position is located in the U.S. Agency for Global Media (USAGM), Office of Technology, Services, and Innovation (T), Office of the Chief Information Officer (OCIO), Enterprise Telecommunications Division (T/CT). The incumbent is responsible for administering the agency's mobile technology platform and device management environment. The incumbent also manages the agency's emergency notification system and assists with managing the enterprise mobility program.

Learn more about this agency

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Reviewing applications

Open & closing dates

08/11/2023 to 08/24/2023

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary

$78,592 - $102,166 per year
Pay scale & grade

GS 11
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Location

1 vacancy in the following location:
- Washington, DC
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent -
Work schedule

Full-time -
Service

Competitive
Promotion potential

13
Job family (Series)

0391 Telecommunications
Supervisory status

No
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

Moderate Risk (MR)
Trust determination process

Suitability/Fitness
Announcement number

DE-12077643-23-KT
Control number

742691400

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Clarification from the agency

Career transition (CTAP, ICTAP, RPL), the public, Veterans; All U.S. Citizens.

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As a Telecommunication Specialist (Mobile Services Coordinator), you will be responsible for duties to include, but are not limited to:

Administers mobile technology platform and device management

Assists in maintaining the agency's Mobile Policy governing usage rules and regulations for all Government Furnished Equipment (GFE) mobile telephony devices.
Performs analyses, diagnoses, and identifies system malfunctions and determines causes of problems. Provides superiors with suggested solutions to correct issues.
Manages help ticket orders from agency employees and contractors to assist with the proper operation of mobile phones, service, apps and compliancy functions. Answers questions from employees, solves issues, initiates advice on correct usage of the mobile phone and how it relates to agency laptops.
Contributes to project plans for the roll-out of new mobile news gathering services and oversees the product life cycle management of existing mobile devices.

Performs Agency Contract Representative (COR) duties

Acts as agency contract officer representative (COR) for mobile devices and service. On a bi-annual basis, maintains a COR level I process using Federal Acquisition Regulations (FAR), processes, and procedures.
Perform all mobile vendor work-order functions, which include the execution of work orders for new mobile devices, account changes, cancellations, repairs, and troubleshooting.
Maintains monthly usage reports, tracks usage of Wi-Fi services, roaming charges, App Purchases, and any excessive after-hours usage, and this is for all current service providers.

Trains users

Performs training of mobile services and devices to agency employees. Prepares PowerPoint presentations through a Teams App, in-person presentations, or similar environments.

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Conditions of Employment

You must be a U.S Citizen or U.S. National.
This is a public trust position. If selected, this position requires the completion of the SF-85P.
Suitability Determination: If selected, you will be subject to a background investigation to establish your suitability for federal employment. The background investigation may include, among other aspects, a review of your credit and legal history.
This position covered by a Union Agreement; AFGE Local 1812, 330 Independence Avenue S.W., Room 1169, Washington, D.C. 20237, afgelocal1812@gmail.com, (202)920-4884
This position may require serving a one-year probationary period.
The full performance grade level for this position is GS-13.
If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.

Qualifications

Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-09 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is defined as experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. To be creditable, this experience must be gained in the private, public, or federal sectors and is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Specialized experience for this position also includes:

Troubleshooting mobile devices which includes, cellular phones, iPads, laptops, apps they support, and system updates, as examples;
Advising and troubleshooting mobile device issues, such as with Microsoft Word, Excel, PowerPoint, system updates, pop ups, and how they interact with the overall operations of the device;
Evaluating, analyzing, managing, and assisting in improving agency mobile communications systems and device operations; and
Preparing training sessions, using Microsoft Teams Meetings, Team Live Events, PowerPoint or similar programs, to provide presentations to agency employees and contractors.

Education

This position also allows for qualifying with education as provided below:

Have a Ph.D. or equivalent doctoral degree, if related to the position, OR 1 full years of progressively higher-level graduate education leading to such a degree; OR a combination of education and experience is also acceptable. Coursework must be in electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled.

Transcripts are required at the time of application.

Additional information

Status applicants who wish to be considered under merit promotion procedures, including those eligible to apply under Interchange Agreements with other Merit Systems and Veterans Employment Opportunity Act of 1998, should apply under announcement # ST-12033644-23-KT.

Applicants must meet all qualification requirements by closing date of the announcement to be considered.

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service

2. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements, if applicable.

3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Once your application package has been received, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position.

Competencies:

Customer Service
Problem Solving
Telecommunications
Writing

Possession of competencies must be addressed in a resume and/or cover letter. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. You will be placed in one of three rating categories:

Qualified Category-Applicants possessing experience that meets the minimum qualifications of the position, a numeric rating below 79.
Well Qualified Category-Applicants possessing experience that exceeds the minimum qualifications of the position, a numeric rating of 80-89.
Best Qualified Category-Applicants possessing experience that substantially exceeds the minimum qualifications of the position, a numeric rating of 90 and above.

Application of Veterans' Preference: Category Rating does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles with a compensable service-connected disability of 10 percent or more will be placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Preference eligibles who do not have a service-connected disability of 10 percent or more will be assigned to the appropriate quality category based upon the job-related assessment and will be listed ahead of non-preference eligibles within the appropriate quality category.

Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

All applicants are required to submit the following supporting document type(s):
- Resume
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- RIF Letter, Separation SF-50, or other document supporting ICTAP/CTAP eligibility
- Documents as identified on SF-15 supporting derived (spousal, widow, parent, etc.) or other special veteran's preference.
- Other (3)
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
Although the required documents listed in this announcement only indicates that a resume is required, other documents may be required in specific circumstances.

ICTAP: If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Veteran's Preference: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach the member copy of your DD-214 or other proof of eligibility stating discharge type. If you are claiming 10-point veterans' preference, you must submit a VA letter and an Application of 10-Point Veterans' Preference (SF-15). Applicants seeking widow or other special veterans preference must submit a SF-15 form and all documents indicated for their specific form of preference. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.

Education: If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
- To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
- To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
- You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
- Click the following link to pre-view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12077643.
- After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
- It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 08/24/2023 of the announcement to receive consideration.
- Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
- To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
- To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
- Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
- Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Agency contact information

Kyle Turner

Phone

202-920-2397

Email

Kturner@usagm.gov

Learn more about this agency

Next steps

Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

All applicants are required to submit the following supporting document type(s):

Resume

Applicants may also submit the following supporting document type(s), which may not be required for all applicants:

Cover Letter
DD-214/ Statement of Service
Disability Letter (VA)
RIF Letter, Separation SF-50, or other document supporting ICTAP/CTAP eligibility
Documents as identified on SF-15 supporting derived (spousal, widow, parent, etc.) or other special veteran's preference.
Other (3)
Resume
Separation Notice (RIF)
SF-15
SF-50/ Notification of Personnel Action
Transcript

Although the required documents listed in this announcement only indicates that a resume is required, other documents may be required in specific circumstances.

ICTAP: If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Veteran's Preference: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach the member copy of your DD-214 or other proof of eligibility stating discharge type. If you are claiming 10-point veterans' preference, you must submit a VA letter and an Application of 10-Point Veterans' Preference (SF-15). Applicants seeking widow or other special veterans preference must submit a SF-15 form and all documents indicated for their specific form of preference. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.

Education: If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
Click the following link to pre-view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12077643.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 08/24/2023 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.

Kyle Turner

Phone

202-920-2397

Email

Kturner@usagm.gov

Learn more about this agency

Next steps

Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Reviewing applications

Open & closing dates

08/11/2023 to 08/24/2023

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary

$78,592 - $102,166 per year
Pay scale & grade

GS 11
Location

1 vacancy in the following location:
- Washington, DC
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent -
Work schedule

Full-time -
Service

Competitive
Promotion potential

13
Job family (Series)

0391 Telecommunications
Supervisory status

No
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

Moderate Risk (MR)
Trust determination process

Suitability/Fitness
Announcement number

DE-12077643-23-KT
Control number

742691400

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/742691400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Telecommunications Specialist (Mobile Service Coordinator)

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Announcement number

Control number

This job is open to

Career transition (CTAP, ICTAP, RPL)

The public

Clarification from the agency

Videos

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Kyle Turner

Phone

Email

Next steps

Fair & Transparent