Clarification from the agency

This position is being filled under Direct Hire Authority (DHA) and is open to all US Citizens.

• Responsible for collaborating with the Infrastructure Director, OCIO leadership team and stakeholders to develop the technical direction for the OIG Enterprise Infrastructure (data center, cloud, networks, virtualization, etc.).
• Responsible for leading engineering and operational teams in the execution of infrastructure projects in coordination with stakeholders ensuring the timely completion, technical documentation, and orderly transfer to operational divisions.
• Oversees a broad range of specialized engineering tasks and projects that will be prioritized in coordination with OCIO leadership and executed based on immediate and future OIG mission requirements and/or impact on IT operations.
• Responsible for collaborating with the Chief Architect, OCIOs Enterprise Architecture Program, and appropriate technical subject matter experts to compile and maintain IT infrastructure architecture standards.
• Partners with Cybersecurity to ensure the Business Systems technology security baselines are met and security risks, vulnerabilities or improvements are implemented throughout the full security and risk management lifecycle.
• Supports the financial management aspects of infrastructure projects, contract development and management, solutions and services, which involves working with OCIO and OIG financial stakeholders to identify and maintain operational costs.
• Plans and manages specific programs and projects within the Infrastructure solutions portfolio according to established guidelines and best practices.
• Responsible for tracking, reporting, and improving all metrics and key performance indicators for processes residing in your division. Ensure ITSM processes are operating efficiently and develop improvements where needed.
• Participate in the IT Service Management Board as required. Take ownership of process issues and provide recommendations to the board for mitigations and resolutions.
• Responsible for establishing and defining service level agreements (SLAs) for service offerings overall, as well as reviewing and negotiating or adjusting SLAs at times to meet specific customer needs.

Conditions of employment

• Must be a U.S Citizen or National
• Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov).
• Suitable for federal employment
• Incumbent must obtain and maintain IAM Level II certification within 6 months of hire if not already obtained.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Incumbent is required to submit to urinalysis to screen for illegal drug use prior to appointment, and is subject to random drug testing for the duration of service with DoD OIG.
• Current DoD civilian employees are not required to submit to drug testing if moving from one Testing Designated Position (TDP) to another with no break in service, unless deemed appropriate on a case-by-case basis.
• The ability to obtain and maintain IAM Level II certification within 6 months of hire if not already obtained.
• The incumbent must adhere to the DoD Standards of Conduct.

Qualifications

GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

One year (52 weeks) of specialized experience or equivalent in level of difficulty and responsibility to that of the next lower grade (GS-13) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as:
- Demonstrated experience performing duties in managing infrastructure engineering and operations;
complex network, data center, cloud solutions and implementation projects, server and application migrations, network solutions, security and operations, engineering and sustainment of cloud technology environment(s);
- Managing engineering project and operational budgets, contract development and management, capacity and resource management, and technology cost forecasting;
- IT Service Management related to application support processes and teams, personnel, support contracts, policy, governance and compliance;
- Managing personnel to include recruitment, hiring, performance, and awards;
- Leading and directing highly skilled and technical engineering teams;
- Deliver IT solutions in accordance with agreed business requirements in conjunction with customers and stakeholders;
- Monitor Service Level Agreements (SLA) and validating with stakeholders that the service agreement meets the mission of the organization;
- Expert communicator, both verbal and written, and able to prepare and brief professional quality presentations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience.

Only experience obtained by the closing date of this announcement will be considered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.

The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.

Please follow all instructions carefully. Errors or omissions may affect your rating.

All qualified candidates will be evaluated on the following competencies:

• Communication
• Customer Service
• Information Technology Policy and Planning
• Information Technology Program Management
• IT Infrastructure Management
• Leadership
• Problem Solving

You can preview the Assessment Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/12034361