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Public Safety Dispatcher

Department of the Army
Army Installation Management Command
Directorate of Emergency Services
This job announcement has closed

Summary

About the Position: This position is located with the US Installation Management Command, US Army Garrison Fort McCoy, Directorate of Emergency Services, Police/Provost Marshal Div at Ft. McCoy, WI.

Fort McCoy is located in west-central Wisconsin, midway between Chicago and Minneapolis, just off Interstates 90 & 94. The family-friendly area offers excellent schools, outstanding outdoor recreation, and affordable housing.

To learn more: https://home.army.mil/mccoy/index.php/my-fort/newcomers

Overview

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Hiring complete
Open & closing dates
07/01/2023 to 10/02/2023
Salary
$46,696 to - $60,703 per year

Salary includes applicable locality pay.

Pay scale & grade
GS 7
Location
2 vacancies in the following location:
Fort McCoy, WI
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - The business travel requirement is 10%.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
No
Announcement number
NCDE239730533426DS
Control number
734682100

Duties

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  • Receive and evaluate 911 emergency calls and dispatches a variety of emergency equipment to include police, fire, ambulance, medical evacuation (MEDEVAC), rescue, or hazardous materials units.
  • Provide emergency medical dispatching assistance to callers with medical emergencies.
  • Refer non-emergency callers to appropriate civilian and governmental agencies.
  • Monitor severe weather reporting system and broadcasting alerts as necessary.
  • Monitor closed circuit television and alarms and take appropriate action to address observed activity.
  • Retrieve sensitive law enforcement information from computerized databases.

Requirements

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Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Position is subject to shift work. Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty including nights, weekends, and holidays. Subject to call back, on call and mandatory overtime as mission requires.
  • The incumbent may be required to wear a uniform.
  • Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
  • The work is performed in a highly stressful, restricted office environment.
  • Newly hired personnel are required to obtain and maintain the certifications outlined in this section within one year of employment. Supervisor may adjust timeframe depending upon funding and training availability.
  • The incumbent is required to possess and maintain certification in Emergency Medical Dispatch System approved for and in use by the installation IAW DoDI 6605.06 and National Fire Prevention Association (NFPA) 1061.
  • The incumbent is required to possess and maintain certification in CPR, DoD Hazardous Materials Awareness, DoD Telecommunications I/II, ALERTS, NCIC, and Wisconsin Law Enforcement Telecommunications System (TIME).

Qualifications

POSITION IS ANNOUNCED AS A STANDING REGISTER (OPEN CONTINUOUS RECRUITMENT): First cutoff date to evaluate candidates will be July 10, 2023 at 11:59 PM. Application packages received after this date will be evaluated at a future cutoff date to be determined based on the needs of the agency. Application packages must be complete at the time referral certificates are issued.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes operating multi-line telephones, computers or radio equipment to provide information to callers; obtaining accurate and detailed information from callers and inputting data collected into databases and software systems; communicating orally to a wide range of people to obtain and provide information; and complying with and follow standard operating procedures in a fast-paced and changing environment. This definition of specialized experience is typical of work performed by the next lower grade/level in the federal service (GS-06).

OR

Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Emergency Management, Law Enforcement, Criminal Justice, Fire Science or Communications.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

You will be evaluated on the basis of your level of competency in the following areas:

  • Customer Service (Clerical/Technical)
  • Decision Making
  • Interpersonal Skills
  • Manages and Organizes Information
  • Technical Competence

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Logistics Career Field (CF) position.
  • You may claim military spouse preference.
  • Multiple positions may be filled from this announcement.
  • Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your rsum and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your rsum and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

  • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
  • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
  • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.

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