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IT SPECIALIST (CUSTOMER SUPPORT)

Department of the Army
Army National Guard Units
JFHQ J6
This job announcement has closed

Summary

This is a National Guard Title 32 Excepted Service position.

This National Guard position is for an IT Specialist (CUSTSPT), Position Description Number D2526P01and is part of the United States Property and Fiscal Office, New Jersey Army National Guard.

Overview

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Hiring complete
Open & closing dates
06/22/2023 to 08/18/2023
Salary
$80,769 to - $104,996 per year
Pay scale & grade
GS 11
Location
1 vacancy in the following location:
Fort Dix, NJ
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Supervisory status
No
Security clearance
Secret
Drug test
Yes
Announcement number
NJ-11945378-AR-23-064
Control number
733213700

Duties

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As an IT Specialist (CUSTSPT), GS-2210-11, you will:

  • Address problems: install, configure, troubleshoot, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support)
  • Receive requests for resolution of hardware or software problems that may require in-depth research.
  • Coordinate external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed.
  • Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
  • Trouble-shoot and repair IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
  • Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements.
  • Performs other duties as assigned.

Requirements

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Conditions of employment

Areas of Consideration:

CAT III: All New Jersey National Guard members of a specific agency (Air/Army)

Military Grades:
Enlisted: MIN and MAX RANK: A1C-PFC/E-3 to SMSgt-MSG/E-8

Additional Employment Requirements:

  • Participation in direct deposit is mandatory.

  • May be required to successfully complete a probationary period.

  • Federal employment suitability as determined by a background investigation.

  • Males born after 31 December 1959 must be registered for Selective Service.


    NOTE:
    OPEN UNTIL FILLED: THIS ANNOUNCEMENT IS OPEN UNTIL THE VACANCY IS FILLED. IT MAY BE EXTENDED OR CLOSED PRIOR TO THE CLOSING DATE. FIRST CUT OFF DATE FOR APPLYING IS 24/07/2023, QUALIFIED APPLICIANTS WILL BE REFERED DURING THIS DATE. APPLICANTS CAN UPDATE APPLICATION INFORMATION/RESUME ADDITIONAL DOCUMENTS DURING ANYTIME WHILE THE JOB IS OPEN. ADDITIONAL CUTOFF DATES WILL BE DETERMINED AS NEEDED.

Qualifications

GENERAL EXPERIENCE:

  • Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.
  • Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE:

GS-11
  • Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.
  • Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.
  • Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
  • Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

NOTE:
OPEN UNTIL FILLED: THIS ANNOUNCEMENT IS OPEN UNTIL THE VACANCY IS FILLED. IT MAY BE EXTENDED OR CLOSED PRIOR TO THE CLOSING DATE. FIRST CUT OFF DATE FOR APPLYING IS 24/07/2023, QUALIFIED APPLICIANTS WILL BE REFERED DURING THIS DATE. APPLICANTS CAN UPDATE APPLICATION INFORMATION/RESUME ADDITIONAL DOCUMENTS DURING ANYTIME WHILE THE JOB IS OPEN. ADDITIONAL CUTOFF DATES WILL BE DETERMINED AS NEEDED.

Education

There are no education requirements for this vacancy announcement.

Additional information

Bonuses
- Military Bonuses and Student Loan Repayment Program: If you are selected for this position, you should always check with your servicing incentive manager to verify how accepting this position will affect your entitlement prior to considering an offer of employment.

Telework
The option to telework is subject to the supervisor/branch chief and Director's approval.

NOTE: If the individual selected is currently on a Title 10 or Title 32 tour no action can be taken until he/she is released from tour

Selectee(s) must be within the military grade(s) listed in this job announcement prior to the effective date of placement into the technician position. (-Applicant(s) (Enlisted) who are over grade must clearly state, in their resumes, their intentions to willingly take a reduction in grade)


IF YOU COPY AND PASTE ANY PORTION OF THIS ANNOUNCEMENT, YOUR RESUME WILL BE DISQUALIFIED

Security Clearance:

Must possess active Secret Clearance prior to application.


Hiring an applicant who retired from Active Duty (includes AGR) for T5 NG Employee positions. In accordance with DOD Instruction 1402.01 (Employment of Retired Members of the Armed Forces), a retired member of an active-duty component cannot be hired for civilian positions in the competitive and excepted service within 180 days of retirement without an approved TAG waiver packet.

Alternate Application.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics)

The agency's Human Resources Office may request additional documentation to support any military requirements or pre-requisites.

Attention to Detail, Customer Service, Decision Making, Distributed Systems, and Hardware

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