Clarification from the agency

All current Federal employees; Former Senior Executives with Reinstatement eligibility and SES CDP applicants with QRB certification.

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We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Technology and Program Solutions you will serve the needs of the Large Business and International (LB&I) Division in the areas of case management, technology systems and security, program planning and coordination, case quality review, case closing, and the creation and maintenance of internal management documents.

As the Director Technology and Program Solutions your duties and responsibilities include:

• Providing leadership for identifying and monitoring all LB&I business system process requirement activities, including re-engineering, work systems design and othertechnology projects.
• Directing and reviewing LB&I requirements for development activities to ensure all System Life Cycle processes are accurately completed. Ensuring a disciplined repeatable systems management approach is used to assess, prioritize and carryout assigned duties and responsibilities.
• Promoting case quality and collaboration through a standardized review process.
• Engaging internal and external stakeholders through the administration and analysis of customer satisfaction and employee surveys to improve LB&I's balanced measures.
• Providing executive leadership, guidance, and direction for management strategies, policies, programs, and systems, that effectively motivate, evaluate, and reward employees and provide a supportive environment for creativity and innovation.
• Coordinating program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, develop strategies, and ensure consistency of approach.
• Providing executive leadership and direction through subordinate managers that are geographically located nationwide. Delegating sufficient authority to subordinates to effectively manage their resources and to provide a supportive environment for creativity and innovation.
• Acquiring and leveraging all human, physical, electronic data, and financial resources of the assigned area and allocating these resources in accordance with overall strategies to further the accomplishment of specific goals.
• Continuously evolving to keep pace with LB&I's filing population, which competes in a dynamic, rapidly changing, global economy. Staying abreast of a broad range of current developments, trends, policy considerations, legislative proposals and legal matters, and its effect on Federal tax administration. Remaining aware of the internal climate that affects policies of the Internal Revenue Service and collaborating with other IRS executives in setting priorities and objectives for LB&I.
• Cultivating an environment of continuous learning to support a flexible workforce with focused training, foundational skillsets, specialized knowledge, and dynamic tools.
• Supporting the use of data analytics and examiner feedback to enhance workload selection with intended compliance outcomes. Gathering, assessing, and incorporating feedback to ensure continuous improvement through defined metrics.
• Supporting an integrated set of tailored treatment streams to improve flexibility to address current and emerging issues and achieve compliance outcomes.
• Driving continual collection and supporting analysis of data and feedback to enhance ability to focus, plan, and execute work, and promote innovation and feedback-based improvement.

Conditions of employment

If selected for this position, you will be required to:

• Be a U.S. citizen to qualify for this position.
• Be geographically mobile to accomplish the Service's mission.
• Complete a one-year probationary period (unless already completed).
• Certify you have registered with the Selective Service System, if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
• Complete a pre-employment federal income tax verification process.
• Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
• File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.

Qualifications

You must upload your responses to the Executive Core Qualifications (ECQs).

As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership and supervisory experience indicative of senior executive level management capability and directly related to the skills and abilities outlined under ECQs and Technical Qualifications (TQs) listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent leadership level within state or local government, private sector or non-government organization. As such, your resume should demonstrate you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:

• Directing the work of an organizational unit
• Ensuring the success of one or more specific major programs or projects;
• Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
• Supervising the work of other managers and exercising important policy-making, policy determining, or other executive functions.

Failure to meet the basic qualification requirements and address all mandatory ECQs and TQs will result in your application being disqualified.

Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs, however, are required to address the TQs in the resume.

Executive Core Qualifications (ECQs): The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must submit a written narrative to address the ECQs. Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results. The narrative should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy initiatives undertaken and the results of your actions. Applicants should not enter "Refer to Resume" to explain your answer. The ECQ narrative must not exceed 10 pages.

1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)
2. Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)
3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)
4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)
5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating)

Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narrative.

Additional information about the SES and ECQs can be found on the Office of Personnel Management (OPM) SES Website. You are strongly encouraged to review OPMs Guide to SES qualifications for specific examples and guidance on writing effective ECQ narrative statements.

Applicants should follow the Challenge, Context, Action and Result (CCAR) model outlined in the OPM Guide to SES qualifications.

• Challenge - Describe a specific problem or goal.
• Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
• Action - Discuss the specific actions you took to address a challenge.
• Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Mandatory Technical Qualifications (TQs):

In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. Please provide examples within your resume and explain the complexity of the knowledge possessed and the sensitivity of the issue(s) you handled. Your résumé must show you possess the following TQs:

1. IT Expertise - Knowledge of information technology and related industry practices and emerging trends.
2. Quality Management and Assurance - Knowledge of various techniques and methods to assess and assure quality of work products and to improve work systems and processes.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their Executive Core Qualifications (ECQs) and Technical Qualifications (TQs).

Applicants will be rated and ranked by a senior executive panel and those determined best qualified may be referred to participate in a selection interview. Highly qualified candidates may undergo an interview and a reference check. The IRS Executive Resources Board will review results and make recommendations on final selections to the appointing authority.

Unless you have been certified by the Office of Personnel Management (OPM) Qualifications Review Board (QRB), your ECQs must be certified by the OPM QRB before you are appointed to this position.