The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Smithsonian American Women's History Museum (SAWHM). The incumbent provides IT system support and media production services with a focus on web development, content management and digital innovation projects.
More than one selection may be made from this announcement.
Summary
The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Smithsonian American Women's History Museum (SAWHM). The incumbent provides IT system support and media production services with a focus on web development, content management and digital innovation projects.
More than one selection may be made from this announcement.
This Merit Promotion position is open to Current Federal Employees and Former Federal Employees with permanent status or reinstatement eligibility. Individuals who are eligible for a special appointing authority may also apply such as Individuals with Disabilities (Schedule A), former Peace Corps, AmeriCorps, and Vista volunteers; certain Military Spouses, or individuals eligible under various programs for Veterans (VRA, VEOA, 30% disabled).
Support SAWHM’s web databases and content management systems and support technologies in order to assist SAWHM web and digital staff.
Contribute to the creation and maintenance of public web sites and intranet content using HTML and CSS, Content Management Systems such as Drupal and WordPress, and software such as Adobe Creative Suite and web-based design software.
Ensure design and formatting standards are met and helps diagnose problems.
Create and manage digital media content and posts, including both text and media, using platforms such as web sites, social media, mobile applications, YouTube, and blogs. Use a variety of web analytics and reporting tools to extract and analyze data generated by online user activity.
Contribute to the conversion and/or migration of existing web content from old to new sites, assist in determining purpose, goals, requirements, and scope for conversion and/or migration, and elements to be included, including user-contributed content and feedback.
Assist with user support and training for digital projects.
Maintain familiarity with software and hardware functionality in order to report and troubleshoot user problems.
Maintain a Bank Account for Direct Deposit/Electronic Transfer
Males born after 12/31/59 must be registered with Selective Service.
Conditions of Employment
COVID-19 VACCINATION REQUIREMENTS:
For the latest information on the COVID-19 vaccination requirements and its impact on your application, click on Smithsonian Institution’s Frequently Asked Questions.
Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met by the closing date of the announcement. See the 'Required Documents' section for additional information.
For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.
Qualifications
This standard allows eligibility through meeting either the requirements specified in the section titled Education OR the requirements specified in the section titled Experience.
Education: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal service or comparable pay band system related to the work of this position. This specialized experience is defined as providing technical support for staff using an organization’s web system; creating and maintaining digital content provided to the public through a website or other digital platform; extracting and analyzing data using web analytics; and providing support and training to staff working on digital projects.
Experience must be IT-related and demonstrate each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Additional information
This position is included in the bargaining unit.
Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
Position title;
Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
Agency; and,
Beginning and ending dates of appointment.
Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
Note: This statement does not imply nor guarantee an incentive will be offered and paid
Veterans Employment Opportunities Act (VEOA): If you are applying for a VEOA appointment, you must be a veteran and must be honorably separated and either a preference eligible or have substantially completed 3 or more years of active service. ("Active Service" under this law means active duty in a uniformed service and includes full-time training duty, annual training duty, full-time National Guard duty, and attendance, while in the active service, at a school designated as a service school by law or by the Secretary concerned.) A veteran who is released under honorable conditions shortly before completing a 3-year tour is also eligible.
Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority:
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
Skill in managing digital assets and working with content management systems such as HTML5, CSS, and Drupal.
Knowledge of a wide range of web development tasks including, building, publishing on, and maintaining Drupal-based websites
Ability to manage and publish digital media content, informed by Web analytics software applications
Ability to support website migration activities, assisting supervisor in determining purpose, goals, requirements, and scope for conversion and/or migration, and elements to be included.
Ability to support staff and users with digital projects and use of content management systems, web databases, HTML, CSS, and web analytics and reporting software.
BASIS OF RATING: Once the announcement closes, your application will be automatically evaluated and rated by the system and a Human Resources Specialist. To determine if you are qualified for this job, a review of your application and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position. If, after the Human Resources Specialist reviews your resume and/or supporting documentation, a determination is made that the score you have received is not a true reflection of your qualifications and/or experience, your score can and will be adjusted to more accurately reflect the information you provided that support your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating. Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
Important Note:
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
Your application package should include the following documents:
Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
For assistance with creating a resume, please click here.
Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50’s on their own. You may need to provide more than one SF-50.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accreditation for foreign study, if applicable.
All current federal employees must submit a copy of their most recent performance appraisal.
Proof of Veteran's Preference - DD214 (Member 4 Copy) if you are requesting a special appointment authority, such as VRA or VEOA
Proof of severe disability if you are requesting special placement consideration.
Proof of eligibility for a military spouse appointment, such as a permanent change station military order.
Proof of eligibility for any other special appointing authority not specifically mentioned here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the application process; OR You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Ave., MRC517
Ste 5060
Washington, District of Columbia 20013
United States
Next steps
At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt. The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed. Additional Information:
Your application package should include the following documents:
Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
For assistance with creating a resume, please click here.
Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24). Please provide a SF-50 that shows the length of time you have been in your current/highest grade level. Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions. NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50’s on their own. You may need to provide more than one SF-50.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accreditation for foreign study, if applicable.
All current federal employees must submit a copy of their most recent performance appraisal.
Proof of Veteran's Preference - DD214 (Member 4 Copy) if you are requesting a special appointment authority, such as VRA or VEOA
Proof of severe disability if you are requesting special placement consideration.
Proof of eligibility for a military spouse appointment, such as a permanent change station military order.
Proof of eligibility for any other special appointing authority not specifically mentioned here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the application process; OR You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Ave., MRC517
Ste 5060
Washington, District of Columbia 20013
United States
Next steps
At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt. The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed. Additional Information:
