The incumbent serves as an Information Technology (IT) Specialist Customer Support and performs general duties to install, configure, troubleshoot, repair, and maintain computer systems at the Federal Election Commission.
This is a developmental position leading to the full performance GS-2210-12 grade level.
Summary
The incumbent serves as an Information Technology (IT) Specialist Customer Support and performs general duties to install, configure, troubleshoot, repair, and maintain computer systems at the Federal Election Commission.
This announcement is open to all US Citizens as well as current/former federal employees and individuals eligible under one or more of the following: veterans eligible for VEOA, disabled veterans receiving 30% or more disability compensation from the VA, military spouses under E.O. 13473, certain former overseas employees, present/former Peace Corps volunteers/employees or VISTA members; present and former Foreign Service officers and employees and Schedule A.
As the IT Specialist (Customer Support) in this position, you will:
Support, install, configure, analyze, repair and maintain the client side of agency computer systems and provide agency wide technical support for telecommunications operations.
Manage system resources including performance, capacity, availability, functionality, integrity and efficiency.
Analyze and define client requirements for new and modified systems and services based on analysis of business needs and practices, develop specifications for new or modified systems and assist in planning and coordinating systems design, testing, development, acquisition, installation, and support of new modified systems including hardware and software.
Troubleshoot post-installation problems and work with Tier III IT specialist to resolve more difficult problems.
Provide physical and virtual assistance to users as well as on-demand training, operational and troubleshooting assistance in the use of AV room systems.
You must be able to pass a background investigation.
Males born after 12/31/1959 must be registered or exempt from Selective Service (see Legal and regulatory guidance below).
You may be required to serve a 2 year probationary period.
Direct Deposit of Pay is required.
You must meet eligibility and qualification requirements within 30 days of the closing date of this announcement.
Status candidates must meet time-in-grade/band requirements (52 weeks at the next lower grade).
Qualifications
In order to qualify, you must meet the experience and/or education requirements described below. Your resume must clearly describe your relevant experience. If qualifying based on education, a copy of your unofficial transcripts must be provided with your application.
For the GS-9: You have at least one full year of specialized experience that is IT-related and demonstrates each of the following competencies: attention to detail, customer service, oral communication, and problem solving. This must include activities such as: (1) Providing technical support for telecommunications operations; (2) Installing computer equipment software and hardware; (3) Troubleshooting post software and hardware installations problem; (4) Reviewing customer support procedures to recommend changes. This experience must be comparable in scope and responsibility to the GS-07 level in the Federal service (obtained either in private or public sectors). -OR-
You have successfully completed a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Note: You must submit copies of your official/unofficial transcripts to support your response.
For the GS-11: You have at least one full year of specialized experience that is IT-related and demonstrates each of the following competencies: attention to detail, customer service, oral communication, and problem solving. This must include activities such as: (1) Reviewing incompatibilities in hardware, software, and telecommunications equipment. (2) Implementing security programs designed to minimize system vulnerabilities; (3) Maintaining a web-based scheduling and reservation system that integrates with Microsoft Office 365; (4) Resolving audio visual system operational problems and managing telephony systems. This experience must be comparable in scope and responsibility to the GS-09 level in the Federal service (obtained either in private or public sectors). -OR-
You must have successfully completed a Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Note: You must submit copies of your official/unofficial transcripts to support your response.
For the GS-12: You must have at least one full year of specialized experience that is IT-related and demonstrates each of the following competencies: attention to detail, customer service, oral communication, and problem solving. This must include activities such as: (1) Developing operation procedures for a hardware and telecommunications information systems; (2) Implementing installation procedures for software, hardware and telecommunications; (3) Initiating policy and procedure modifications pertaining to software, hardware and telecommunication practices; (4) Maintaining network user accounts using Microsoft's Active Directory Users and Computers Management Console. This experience must be comparable in scope and responsibility to the GS-11 level in the Federal service (obtained either in private or public sectors).
In addition, you must provide a cover letter (up to 2 pages) describing your experience/accomplishments with the specific competencies identified below.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
Part-time or unpaid experience: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Volunteer or unpaid experience: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
Foreign education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, click here. You must provide translated transcripts.
Additional information
FEC offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; or transportation subsidies.
If you receive a tentative offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement closes, we will conduct a review of your application package to verify your eligibility and qualifications. If you are found qualified, your application will move forward to additional phases of the review process which will determine the best qualified candidates. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
You will be evaluated on the following competencies:
Customer Service
Oral Communication
Technical Problem Solving
Technology Awareness
For those applying under "the public":
Category Rating: Your application will be evaluated and rated under Category Rating selection procedures. Once the application process is complete, a review of your résumé and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this position. If, after reviewing your résumé and supporting documentation, a determination is made that you have inflated your responses when compared to your background information, your category rating may be adjusted to more accurately reflect your skills and abilities, or you may be rated ineligible. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The quality categories are:
Best Qualified: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for this position.
Highly Qualified: Candidates in this category possess good skills and experience above the minimum requirements for this position.
Qualified: Candidates in this category meet the minimum education and/or experience requirements for this position.
The Category Rating Process does not add veteran's preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligible who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except for scientific or professional positions at the GS-09 level or higher).
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume listing hours worked per week, dates of employment (month/year) and duties performed for each position held.
Transcripts if qualifying based on education.
Cover Letter which addresses the competencies identified in the Qualifications section above. Please limit your cover letter to 2 pages.
Other supporting documents if applicable:
Veterans documents (if claiming preference, or applying under VEOA or 30% disabled veteran eligibility): DD-214 including character of service, or certification of expected discharge or release from active duty under honorable conditions within 120 days, and if applicable, SF-15 Form, VA letter, or other documentation required by that form.
All Veterans: DD-214 (Member 4 copy is preferred), which includes character of service, or for Active Duty Service Members a certification which includes service dates, type of separation, and character of service. A "certification" is a written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted.
Disabled Veterans: VA Disability Letter (with percentage of disability) OR document of disability determination from a branch of the armed forces which reflects a compensable service-connected disability rating.
Derived Preference: The spouse, widow/widower, or mother of a veteran may be eligible to claim veterans' preference when the veteran is unable to use it. To do so, you must submit an SF-15 and the documentation required by that form.
Active Duty Service Members: The VOW Act Chapter 21 of Title 5, United States Code (U.S.C.), Section 2108a, requires Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214, assuming the service member is otherwise eligible. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. The service member's military service dates are necessary in order to determine whether he or she meets the definition of "veteran" under 5 U.S.C. 2108(1). The "certification" must reflect the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date of submission. The "certification" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin (if applicable), your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Further, under paragraph (h) of the rule, agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.
SF-50 Notification of Personnel Action (if applying as a current or former Federal Employee) showing you hold/held a career/career-conditional appointment and the highest grade or promotion potential held.
Former Federal Employees separated from Federal Government over a year ago: Your separation Notification of Personnel Action (SF-50 or equivalent) showing your permanent, competitive status and your last Federal performance appraisal plan/rating. You must submit an SF-50(s) that shows permanent career or career conditional (Tenure Field 1 or 2) and competitive service eligibility (Position Occupied field is 1) to be considered (No award SF-50 will be accepted). Your last Federal performance appraisal plan must reflect a rating of Fully Successful or equivalent.
Certain Family Members of Overseas Employees Eligible under E.O. 12721: Your most recent non-award SF-50 and performance appraisal.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Continued from the "Required Documents" Section above:
Certain Military Spouses Eligible under E.O. 13473: Permanent Change of Station (PCS) orders, issued within the last 2 years, that lists you as authorized to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).
Peace Corps volunteers and VISTA members: submit a copy of your description of service or other proof of non-competitive eligibility. If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state or federal rehabilitation or benefits office citing disability - eligibility under 5 CFR 213.3102 (u).
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To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on 05/12/2023 to receive consideration.
To begin, click Apply Online. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Federal Election Commission
1050 First Street NE
Washington, DC 20463
US
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications.
Additional phases of the review process will determine the best qualified candidates, and whether or not your application is referred to the selecting official.
You will be contacted directly if further evaluation or an interview is required.
You will receive notifications by email about the status of your application throughout this process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume listing hours worked per week, dates of employment (month/year) and duties performed for each position held.
Transcripts if qualifying based on education.
Cover Letter which addresses the competencies identified in the Qualifications section above. Please limit your cover letter to 2 pages.
Other supporting documents if applicable:
Veterans documents (if claiming preference, or applying under VEOA or 30% disabled veteran eligibility): DD-214 including character of service, or certification of expected discharge or release from active duty under honorable conditions within 120 days, and if applicable, SF-15 Form, VA letter, or other documentation required by that form.
All Veterans: DD-214 (Member 4 copy is preferred), which includes character of service, or for Active Duty Service Members a certification which includes service dates, type of separation, and character of service. A "certification" is a written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted.
Disabled Veterans: VA Disability Letter (with percentage of disability) OR document of disability determination from a branch of the armed forces which reflects a compensable service-connected disability rating.
Derived Preference: The spouse, widow/widower, or mother of a veteran may be eligible to claim veterans' preference when the veteran is unable to use it. To do so, you must submit an SF-15 and the documentation required by that form.
Active Duty Service Members: The VOW Act Chapter 21 of Title 5, United States Code (U.S.C.), Section 2108a, requires Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214, assuming the service member is otherwise eligible. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. The service member's military service dates are necessary in order to determine whether he or she meets the definition of "veteran" under 5 U.S.C. 2108(1). The "certification" must reflect the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date of submission. The "certification" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin (if applicable), your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Further, under paragraph (h) of the rule, agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.
SF-50 Notification of Personnel Action (if applying as a current or former Federal Employee) showing you hold/held a career/career-conditional appointment and the highest grade or promotion potential held.
Former Federal Employees separated from Federal Government over a year ago: Your separation Notification of Personnel Action (SF-50 or equivalent) showing your permanent, competitive status and your last Federal performance appraisal plan/rating. You must submit an SF-50(s) that shows permanent career or career conditional (Tenure Field 1 or 2) and competitive service eligibility (Position Occupied field is 1) to be considered (No award SF-50 will be accepted). Your last Federal performance appraisal plan must reflect a rating of Fully Successful or equivalent.
Certain Family Members of Overseas Employees Eligible under E.O. 12721: Your most recent non-award SF-50 and performance appraisal.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Continued from the "Required Documents" Section above:
Certain Military Spouses Eligible under E.O. 13473: Permanent Change of Station (PCS) orders, issued within the last 2 years, that lists you as authorized to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).
Peace Corps volunteers and VISTA members: submit a copy of your description of service or other proof of non-competitive eligibility. If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state or federal rehabilitation or benefits office citing disability - eligibility under 5 CFR 213.3102 (u).
****************************************************************************************************************************************
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on 05/12/2023 to receive consideration.
To begin, click Apply Online. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Federal Election Commission
1050 First Street NE
Washington, DC 20463
US
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications.
Additional phases of the review process will determine the best qualified candidates, and whether or not your application is referred to the selecting official.
You will be contacted directly if further evaluation or an interview is required.
You will receive notifications by email about the status of your application throughout this process.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
