Our Mission is Clear Protect the American people, safeguard our borders, and enhance the nation's economic prosperity.
Who May Apply: Applications will be accepted from all groups of qualified individuals within the civil service. U.S. citizenship is required.
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of the Commissioner.
Summary
Our Mission is Clear Protect the American people, safeguard our borders, and enhance the nation's economic prosperity.
Who May Apply: Applications will be accepted from all groups of qualified individuals within the civil service. U.S. citizenship is required.
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of the Commissioner.
Note: The closing date for this vacancy announcement has been extended from 04-14-2023 to 04-21-2023.
As Chief Operating Officer, you will work with the Commissioner of U.S. Customs and Border Protection (CBP) to bring greater understanding of the operational requirements of the agency and provide strategic direction and oversight of Enterprise Services and Operational Support components. You will provide clarity to business-related goals and projections and prepare reports on agency operations for external stakeholders. You will be responsible for positively representing the agency and interfacing with executives at the Department of Homeland Security, the White House, Members of Congress, and representatives of other interested parties.
You will provide close and highly confidential policy and operational advice to the Commissioner of CBP on a large and varied number of issues and matters in which the Commissioner is involved on a day-to-day basis. You will research matters and provide the Commissioner with recommended policy and program proposals and solutions. You will direct and lead strategies and operations designed to achieve success across a range of enterprise services, to include acquisition services, facilities and asset management, workforce care, human resources management, information and technology, training and development, programming, and accountability. You will be responsible for ensuring that operational support functions, to include centers of innovation, planning and evaluation functions, incident and emergency response, international affairs, laboratories and scientific services, and other support functions are agile, visionary, and effective, to promote a stronger CBP.
Position Designation: This position is designated as General.
Probationary Period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES.
Political Appointee Employee Verifications: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Selective Service: If you are a male and are hired, and if you were born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.
Drug Testing: This position has been identified as a Testing Designated Position under the U.S. Customs and Border Protection Drug-Free Workplace Program. Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.
Qualifications
Executive Core and Technical Qualification Requirements:
You must show in your résumé that you possess the five Executive Core Qualifications (ECQs) that apply to the SES, and the Technical Qualification listed below.
ECQ 1 - LEADING CHANGE: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - LEADING PEOPLE: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 - RESULTS DRIVEN: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - BUSINESS ACUMEN: The ability to manage human, financial, and information resources strategically.
ECQ 5 - BUILDING COALITIONS: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
Technical Qualifications - Mandatory
6. Expert knowledge of and experience overseeing the administrative and operational support functions of a large, complex agency or organization, to include experience overseeing process and performance improvements.
Additional information
Relocation Bonus: CBP may authorize a relocation bonus (not to exceed 25% of basic pay) for an eligible selectee. A service agreement would be required.
Relocation Expenses: We may choose to pay your relocation expenses in accordance with Federal Travel Regulations.
Leave: You will earn 26 vacation days and 13 days of sick leave per year. In addition, the Government observes 11 regular paid holidays each year.
Travel: Occasional travel is required.
Telework Eligible: Yes, based on agency policy.
Background Investigation: This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position. A Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance will be required upon appointment.
Note: The Federal Government does not deny employment to individuals who are currently or who have been unemployed, nor does it deny employment to individuals who have had financial difficulties through no fault of their own.
Our Benefits Package: You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments. You will be covered by a defined benefit, contributory Federal retirement system. You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings. You may select one of a variety of health plans and options under the Government's Federal Employees' Health Benefits program and you may participate in the Federal Employees' Group Life and Long-Term Care Insurance Programs. You will earn 26 vacation days and 13 days of sick leave per year. In addition, the Government observes 11 regular paid holidays each year. You can review our benefits here.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the quality and extent of your total accomplishments, experience, and education. Your résumé will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check. The U.S. Customs and Border Protection Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before appointment can occur.
U.S. Customs and Border Protection:
is an equal employment employer: Selection for positions will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.
provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.
The Immigration Reform and Control Act of 1986: seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a résumé to describe your qualifications. Your résumé must not exceed five pages, including an optional cover letter. Any additional information beyond five pages will not be evaluated. Applicants typically provide the following information:
Vacancy announcement number EXSER/23-11905738-CBP
Full name, e-mail and mailing addresses, and day and evening telephone numbers
Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following U.S. Department of Education website: http://www.ed.gov/admins/finaid/accred/index.html
Information about your paid and nonpaid work experience related to this position including:
- Job title (include series and grade if Federal job)
- Duties and accomplishments
- Employer's name and address
- Supervisor's name and phone number
- Starting and ending dates of employment (month and year)
- Salary
Information about honors, awards, and special accomplishments
For reference check purposes, you must submit the names, current addresses, and telephone numbers of three professional references, including a current or recent supervisor (or someone in your current chain of command), who have knowledge of your past performance.
Demographic Information on Applicants Form (O.M.B. No. 3046-0046). Submission of this form, which is available here, is optional. The information on this form is used to determine if our recruitment efforts are reaching all segments of the population, consistent with Federal equal employment opportunity laws.
To review a sample résumé and résumé writing tips for executive positions, please visit our website
Office of the Commissioner
Please read entire announcement
Please apply online
Washington, DC 20229
US
Next steps
Our evaluation will be based on the information you supply. You should expect that we will verify performance, suitability, and security information from reference checks and take that information into account in making employment offers.
Résumés must be submitted using the USAJobs website Application Manager.
Please visit this site to create your account and apply for this position - https://www.usajobs.gov/
Your application materials must be received by 11:59 p.m. of the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account and check your applicant profile dashboard, which will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Financial Disclosure: If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.
The Immigration Reform and Control Act of 1986: seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a résumé to describe your qualifications. Your résumé must not exceed five pages, including an optional cover letter. Any additional information beyond five pages will not be evaluated. Applicants typically provide the following information:
Vacancy announcement number EXSER/23-11905738-CBP
Full name, e-mail and mailing addresses, and day and evening telephone numbers
Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following U.S. Department of Education website: http://www.ed.gov/admins/finaid/accred/index.html
Information about your paid and nonpaid work experience related to this position including:
- Job title (include series and grade if Federal job)
- Duties and accomplishments
- Employer's name and address
- Supervisor's name and phone number
- Starting and ending dates of employment (month and year)
- Salary
Information about honors, awards, and special accomplishments
For reference check purposes, you must submit the names, current addresses, and telephone numbers of three professional references, including a current or recent supervisor (or someone in your current chain of command), who have knowledge of your past performance.
Demographic Information on Applicants Form (O.M.B. No. 3046-0046). Submission of this form, which is available here, is optional. The information on this form is used to determine if our recruitment efforts are reaching all segments of the population, consistent with Federal equal employment opportunity laws.
To review a sample résumé and résumé writing tips for executive positions, please visit our website
Office of the Commissioner
Please read entire announcement
Please apply online
Washington, DC 20229
US
Next steps
Our evaluation will be based on the information you supply. You should expect that we will verify performance, suitability, and security information from reference checks and take that information into account in making employment offers.
Résumés must be submitted using the USAJobs website Application Manager.
Please visit this site to create your account and apply for this position - https://www.usajobs.gov/
Your application materials must be received by 11:59 p.m. of the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account and check your applicant profile dashboard, which will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
