The incumbent serves as a Senior Program Analyst supporting the management and staff priorities in the Office of the Chief Operating Officer (OCOO) and reports directly to the Chief Operating Officer (COO). The incumbent is responsible for planning, developing, executing, administering and coordinating an integrated strategic communications plan to support OCOO's offices and the initiatives of the COO.
Summary
The incumbent serves as a Senior Program Analyst supporting the management and staff priorities in the Office of the Chief Operating Officer (OCOO) and reports directly to the Chief Operating Officer (COO). The incumbent is responsible for planning, developing, executing, administering and coordinating an integrated strategic communications plan to support OCOO's offices and the initiatives of the COO.
The incumbent develops short- and long-range communications planning and implements plans, procedures, and policies relating to the office's strategic communications needs.
Plans, executes and supports major employee communications and change initiatives sponsored by OCOO. The incumbent provides expertise and support to OCOO executives, managers and staff in the areas of communications and change management programs that promote improvements to the OCOO customer experience and provision of customer service across OCOO.
Leads a systematic communications approach to advance OCOO's programs, strategic goals and objectives. Analyzes the efficacy of current communications plans, recommends strategies for improvements to advance the communications objectives, and develops short- and long-term communications plans to meet the organizations mission.
Plans and conducts complex strategic communications and outreach strategies for OCOO. Leads and directs the development and implementation of products to foster collaboration through extensive research, writing and editing communication materials. Creates high-impact products to support the communications strategy. Develops and leads written analyses and conclusions as well as written products for dissemination to provide program/project updates for a wide variety of stakeholders.
Establishes and manages governance and processes to support development and clearance of service-related updates across OCOO service areas. Coordinates the intra-agency development and delivery of status reports and service-related customer updates for OCOO priorities and initiatives.
Drafts new and maintains existing documents and information about OCOO products and services housed in customer-facing locations. Supports content providers in developing communications for a variety of internal and external audiences for a broad scope of subject matter. Edits products for accuracy and ensures the text is free of grammar, spelling, and punctuation errors. Assists in the development of graphic and video content.
Monitors, tracks and reports on program/project progress to the Chief Operating Officer and OCOO management.
Coordinates collection and interpretation of service performance data and survey information from employees and customers to inform communications and change management efforts.
Applies a variety of graphic design software, tools, and resources to develop effective forms of communication, and achieve desired actions and proactive communication strategies and techniques.
Manages, guides and oversees OCOO internal websites to ensure content is current, relevant, accurate, well organized, Section 508 compliant, and user friendly. Manages web content, content strategy, and information architecture.
Attends meetings with agency executives and senior management to provide information on communications and change management.
Serves as a Contract Officer's Representative (COR) or Invoice Approver. Provides expert advice and assistance to senior management and staff in the development of acquisition related requirements.
Designs and develops reports, memoranda, procedures and other documentation for the Supervisor and management for information and decision-making purposes.
Status Candidates (Merit Promotion and VEOA Eligibles) and those eligible for other hiring authorities.
***SF 50's are now required with the exception of current FHFA employees. Please include one showing your tenure and competitive status. You will not be considered without this.
Males born after 12-31-59 must be registered for Selective Service
May be required to successfully complete a probationary period
Only experience and education obtained by the closing date of this announcement will be considered.
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
Suitable for Federal employment, as determined by background investigation
Resume and supporting documents (See How To Apply)
Qualifications
Qualifying experience for the EL-14 level includes one year of specialized experience at least equivalent to EL/GS-13, which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Examples of specialized experience include the following:
1. Planning and implementing internal communications and/or employee engagement strategies and programs for one or more organizational units.
2. Drafting and developing a variety of written communications materials on behalf of senior leadership, such as email newsletters, intranet or web content, memoranda, speeches/talking points, or presentation decks.
3. Managing an internal clearance process for senior leadership to ensure consistent, timely review of documents and other materials.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.
FHFA is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, gender (including pregnancy, sexual orientation, and gender identity), national origin, disability (physical or mental), age (40 years of age or over), genetic information, parental status, marital status, prior protected EEO activity, political affiliation, or other non-merit factors.
REASONABLE ACCOMODATION:
FHFA provides reasonable accommodations to applicants with disabilities, except when doing so would pose an undue hardship on the Agency. If you need a reasonable accommodation for any part of the application and hiring process, please notify FHFA. The Agency's decision on granting a reasonable accommodation will be made on a case-by-case basis.
Ethics: FHFA employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions. In addition, certain FHFA employees are prohibited from accepting compensation from Fannie Mae and Freddie Mac for a two-year period after terminating employment with FHFA. Furthermore, to avoid financial conflicts-of interest or the appearance of conflicts-of-interest, FHFA employees may need to divest or sell certain assets they, their spouse, or minor children own or control, including securities issued by Fannie Mae, Freddie Mac, or the Federal Home Loan Banks. Employees who work on Federal Home Loan Bank issues may need to sell or divest financial interests with any of the Federal Home Loan Bank members, which may include stock in bank holding companies, insurance companies, and other financial services firms. Questions regarding these requirements and prohibitions should be directed to the Office of General Counsel at (202) 649-3088.
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be rated based on your responses to the job specific competencies documented within the questionnaire and assigned a score ranging from 70 to 100 points. The top ten candidates, and those tied for the tenth spot, will be referred for selection. All qualified non-competitive applicants will be referred.
All of the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references or through other means, such as the interview process. This verification could occur at any stage of the application process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing hours worked per week, dates of employment and duties performed.
2. ***SF 50's are now required with the exception of current FHFA employees. Please include one that shows your tenure and competitive status. You will not be considered without this. The SF 50 should show highest grade held on a permanent basis in the competitive service.
3. Other supporting documents:
Cover Letter, optional
Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
***SF 50's are now required with the exception of current FHFA employees. Please include one that shows your tenure and competitive status. You will not be considered without this. The SF 50 should show highest grade held on a permanent basis in the competitive service.
A complete application package must be submitted by 11:59 PM (EST) on 03/29/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Janice Obeido at janice.obeido@fhfa.gov or (202) 649-3742 to obtain an alternative application.
FEDERAL HOUSING FINANCE AGENCY
400 7th Street, SW
Washington, DC 20219
US
Next steps
After all application packages have been received, we will review your materials to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided in his/her resume and the completed Occupational Questionnaire. Applicants deemed best-qualified may be contacted for an interview. We anticipate making a final job offer for this position within 45 days after the deadline for applications. All candidates will be notified of the final disposition.
There is currently one vacancy available for this announcement. However, should additional vacancies become available within three months from the closing date of this announcement, eligible applicants for this position may be referred for consideration for the additional position(s).
FHFA may select from this announcement or any other source to fill one or more vacancies. This announcement may be used to fill like positions in other organizations within the Federal Housing Finance Agency.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing hours worked per week, dates of employment and duties performed.
2. ***SF 50's are now required with the exception of current FHFA employees. Please include one that shows your tenure and competitive status. You will not be considered without this. The SF 50 should show highest grade held on a permanent basis in the competitive service.
3. Other supporting documents:
Cover Letter, optional
Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
***SF 50's are now required with the exception of current FHFA employees. Please include one that shows your tenure and competitive status. You will not be considered without this. The SF 50 should show highest grade held on a permanent basis in the competitive service.
A complete application package must be submitted by 11:59 PM (EST) on 03/29/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Janice Obeido at janice.obeido@fhfa.gov or (202) 649-3742 to obtain an alternative application.
FEDERAL HOUSING FINANCE AGENCY
400 7th Street, SW
Washington, DC 20219
US
Next steps
After all application packages have been received, we will review your materials to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided in his/her resume and the completed Occupational Questionnaire. Applicants deemed best-qualified may be contacted for an interview. We anticipate making a final job offer for this position within 45 days after the deadline for applications. All candidates will be notified of the final disposition.
There is currently one vacancy available for this announcement. However, should additional vacancies become available within three months from the closing date of this announcement, eligible applicants for this position may be referred for consideration for the additional position(s).
FHFA may select from this announcement or any other source to fill one or more vacancies. This announcement may be used to fill like positions in other organizations within the Federal Housing Finance Agency.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
