If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office. Typical work assignments will include:
Performs minor desktop, telecom, and network troubleshooting and reassigning, as appropriate.
Assists in identifying and resolving minor issues and problems in relations to equipment failure, troubleshooting and repairing.
Gathers and analyses basic facts to resolve problems identified by users, elevating issues to IT staff as necessary.
Assists with deliveries, movement and service calls related to IT equipment, and escort personnel as required.
Assist with providing support and service relative to personal computers and equipment which include but is not limited to set-up, installing, moving, and replacing computer equipment.
Responsibilities will increase and assignments will become more complex as your training and experience progress.
Travel Required: This position is based in San Francisco, but will require occasional travel to the San Jose and/or Oakland Branch Offices to support nationwide projects.
Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
You must be registered for Selective Service, if applicable.
You must meet half-time student enrollment requirements.
You must submit a transcript or proof of enrollment with your application.
You must be at least 16 years of age or older.
You must meet all qualification requirements upon the closing date of this announcement.
If selected, you may be required to serve a trial period.
Qualifications
To be eligible for this internship ALL of the following requirements must be met:
Student Status: Definition of a student - applicant must be enrolled or accepted for enrollment in an accredited high school, technical or vocational school, two-year or four-year college or university, graduate/professional school, or certificate program equivalent to at least one academic year of full-time study (go to http://www.ed.gov/accreditation to verify accreditation status) pursuant to 5 CFR 362. You must be considered in good academic standings by the school. Individuals must be taking at least a half-time academic, vocational, or technical course load leading to a degree, diploma, or certificate. "Half-time" is defined by the school in which the student is enrolled.
Grade Point Average: You must have at least a 2.5 GPA.
Citizenship: Student Interns must be United States citizens or owe permanent allegiance to the United States. (Currently, natives of American Samoa, Swains Island and certain inhabitants of the Commonwealth of the Northern Mariana Islands are the only groups that owe permanent allegiance to the United States.)
Background Investigation: You must successfully complete a background investigation to determine your suitability for Federal employment.
Pathways Participant Agreement: All interns are required to sign the Participant Agreement.
Qualification requirements as outlined below.
GS-3: To be eligible at the GS-3 level, you must have: at least SIX (6) months of general experience; OR one (1) year of education above the high school level; OR a combination of both general experience and education as explained below. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
General experience is defined as progressively responsible computer clerk work that indicates the ability to perform the duties of a Student Trainee (Information Technology). Examples of general experience include: assisting in troubleshooting basic computer problems, providing computer support services, installing software programs, setting-up, installing, moving, and replacing computer equipment, and assisting in resolving basic hardware/software and interoperability problems.
GS-4: To be eligible at the GS-4 level, you must have: at least ONE (1) year of general experience; OR two (2) years of education above the high school level; OR a combination of both general experience and education as explained below. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
General experience is defined as progressively responsible computer clerk work that indicates the ability to perform the duties of a Student Trainee (Information Technology). Examples of general experience include: troubleshooting basic computer problems, providing computer support services, installing software programs, configuring hardware and software according to instructions, and assisting in resolving basic hardware/software and interoperability problems.
Combining Education and Experience: Successfully completed education above the high school level and general experience may be combined to meet the qualification requirements. To determine if you qualify based on a combination of education and experience, first determine your education as a percentage (e.g., 30 semester hours divided by 60 equals 50%); then determine your experience as a percentage (e.g., 6 months general experience divided by 12 equals 50%); finally, add the two percentages and if the total equals 100% or more, you qualify (e.g., 50% + 50% = 100%).
Education
All academic degrees and coursework must be completed at an institution that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education in order for it to be credited towards qualifications. For a list of schools that meet this criteria, see http://www.ed.gov.
Foreign Education Note: You may use foreign education to meet qualification requirements if you send a Certificate of Foreign Equivalency in with your transcript. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.
Additional information
Payment of relocation expenses will not be authorized.
This is an excepted service appointment under the Pathways Intern Program. This appointment may be extended until the selectee's educational program requirements have been completed. After successful completion of the program requirements, the individual may at agency discretion be converted to a TERM or permanent appointment. For more information on the Pathways Program, please visit: http://www.opm.gov/policy-data-oversight/hiring-information/students-recent-graduates/
Interns may work either part- or full-time schedules.
The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; life event management services and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees http://help.usajobs.gov/index.php/Pay_and_Benefits
Veterans' Preference: If you are entitled to Veterans' Preference, you must indicate the type of preference you are claiming by checking the appropriate box in the assessment questionnaire to indicate your preference and submit the documentation as specified in the "Required Documents" section of this vacancy announcement.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
EEO Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, status as a parent, genetic information, disability, age, membership or non-membership in an employee organization, or on the basis of personal favoritism.
Diversity Statement: As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your complete application package (resume/supporting documentation, online questionnaire, and USA Hire Competency Based Assessment) will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, you may be referred to the selecting official or if Veterans' Preference must be adjudicated, your application will be placed in one of three grouping categories: Best Qualified, Highly Qualified, or Qualified. Within each of these groupings, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. All CP/CPS preference eligibles that meet minimum qualification and eligibility requirements will be included in the "Best Qualified" grouping.
You will be rated on the following Competencies:
Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Self-Management
Stress Tolerance
Teamwork
Go to OPM Website for the definition of each competency.
To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete Application Package, which includes:
Required: Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).
Required: Your resume showing relevant experience and dates (for full consideration you must include month/day/year) of employment and work schedule for each (e.g., part-time XX hours per week or full-time).In order to be considered "qualified" for this position, your experience must be described in your resume. Please be sure that your resume clearly defines any and all of the experience that you may have. If your specialized experience is not clearly detailed in your resume, you may not be considered for this position. The USAO cannot assume what duties were/are accomplished based on a job title. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. (cover letter optional)
Required: Current Unofficial transcript or proof of current enrollment, e.g., recent letter from the registrar's office. (Note: If you are selected for this position, an official transcript will be required prior to your first day.)
Required, if applicable: Veterans' Preference documentation. (See required Veterans' Preference Documentation below.) Please note, if you are entitled to Veterans' Preference, you must indicate the type of preference you are claiming by checking the appropriate box in the assessment questionnaire to indicate your preference and submit the required documentation as specified below.
Required Veterans' Preference Documentation: In order to verify your Veterans' Preference entitlement, you must submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates: 1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. -In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower if a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference," dated October 2013 and the required documentation identified on the reverse side of the SF-15 to support your preference claim.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/05/2023 the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59PM (ET) on 04/05/2023.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
(https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Northern District of California
450 Golden Gate Avenue
San Francisco, CA 94102
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete Application Package, which includes:
Required: Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).
Required: Your resume showing relevant experience and dates (for full consideration you must include month/day/year) of employment and work schedule for each (e.g., part-time XX hours per week or full-time).In order to be considered "qualified" for this position, your experience must be described in your resume. Please be sure that your resume clearly defines any and all of the experience that you may have. If your specialized experience is not clearly detailed in your resume, you may not be considered for this position. The USAO cannot assume what duties were/are accomplished based on a job title. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. (cover letter optional)
Required: Current Unofficial transcript or proof of current enrollment, e.g., recent letter from the registrar's office. (Note: If you are selected for this position, an official transcript will be required prior to your first day.)
Required, if applicable: Veterans' Preference documentation. (See required Veterans' Preference Documentation below.) Please note, if you are entitled to Veterans' Preference, you must indicate the type of preference you are claiming by checking the appropriate box in the assessment questionnaire to indicate your preference and submit the required documentation as specified below.
Required Veterans' Preference Documentation: In order to verify your Veterans' Preference entitlement, you must submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates: 1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. -In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower if a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference," dated October 2013 and the required documentation identified on the reverse side of the SF-15 to support your preference claim.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/05/2023 the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59PM (ET) on 04/05/2023.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
(https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Northern District of California
450 Golden Gate Avenue
San Francisco, CA 94102
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
