Clarification from the agency

Open until filled. Preference given to applications received by April 9, 2023. United States citizens or individuals eligible to work in the United States and receive compensation. Successful candidate will be required to undergo a background investigation that includes fingerprinting.

We are looking for someone who is attentive to details, creative, has an outstanding work ethic, can meet tight deadlines, has unquestionable integrity, is collaborative, listens, communicates well, and has a passion for delivering excellent customer service.

THIS IS YOUR OPPORTUNITY TO

• Analyze, isolate, and solve complex system problems.
• Recommend, install, configure, and provide technical support for complex administrative operations specific to national applications.
• Install, configure, administer, and troubleshoot server operating systems, firewalls, routers, switches, and wireless access points.
• Implement new network solutions and/or improve the efficiency of current networks.
• Ensure operating systems and systems software components are properly installed, maintained, and supported.
• Plan, design, and implement group policies.
• Support Active Directory and DNS.
• Support infrastructure and users throughout the circuit.
• Prepare clear and effective written instructions as well as reports and memoranda for users and IT staff.
• Perform other duties as assigned or necessary.

Conditions of employment

Must be a citizen of the United States or meet requirements for compensation under current law. Positions with the U.S. Courts are excepted service appointments, meaning they are at will and can be terminated with or without cause by the Court. Employees are subject to The Judicial Code of Ethics and Conduct, which is available to applicants for review upon request. All applicant information is subject to verification. The appointment to the position is provisional pending a suitability determination by the Court based on the results of an FBI background investigation, which includes fingerprinting, that is updated every five years. Employees are required to use Electronic Funds Transfer (EFT) for payroll deposits.

The Court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position sooner than the closing date, if a closing date is shown; any of these actions may occur without any notice.

Qualifications

Required Qualifications

• CL-28: Two (2) years, or CL-29: Three (3) years of full-time specialized experience.
• Knowledge of computer hardware, software, and networks.
• Knowledge of Microsoft Office 365.
• Knowledge of theories, principles, practices and techniques of computer hardware and software applications.
• Experience with Microsoft Windows Server, DNS, and Group Policy.
• Experience with networking equipment including routers, switches, and wireless technologies (preferably Cisco).
• Must be an innovative and creative problem-solver who can effectively work with management on projects and daily challenges.
• Exceptional ability to communicate technical concepts to non-technical staff.
• The incumbent must always manifest the highest degree of professionalism, courtesy, tact, and diplomacy; have excellent written, oral, and interpersonal skills; and unquestionable integrity.
• Ability to work independently and in a team environment as well as the ability to manage multiple projects and priorities within strict deadlines in a fast-paced environment.
• Occasional travel. Duties may require working outside of normal business hours. Physical effort may be involved in moving, connecting, or troubleshooting equipment.

• Experience with Quest KACE or Microsoft SCCM.
• Familiarity with CIS Controls or implementing CIS Benchmarks.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated based on the requirements listed in the Qualifications section and the information provided in the How to Apply section.