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Information Technology Specialist (CustSpt) NF-04

Department of the Army
Army Installation Management Command
Support Services
This job announcement has closed

Summary

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This position is located in Building 4700 (Welcome Center), 1st Floor, Mow-Way Road, Fort Sill, OK.

The initial cut-off date for this vacancy announcement is 03/24/2023. Additional applications will be referred as vacancies occur.

Overview

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Hiring complete
Open & closing dates
03/17/2023 to 04/03/2023
Salary
$49,028 to - $63,734 per year

Army NAF pay settings will be applied to current NAF employees if selected.

Pay scale & grade
NF 4
Location
Few vacancies in the following location:
Fort Sill, OK
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
4
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
O3NAFEK2311889887
Control number
713390200

This job is open to

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Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

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  • Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
  • Identifies and resolves issues and problems.
  • Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
  • Applies information security and information assurance policy, principles and practices.

Requirements

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Conditions of employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.

Qualifications

.Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;
- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education

See qualification requirements.
A copy of supporting documents must be submitted at the time of application!

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:59 pm by 04/03/2023 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
Allowances, Incentives, and PCS Costs:
  • Allowances, differentials, or incentives will not be paid.
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Please check out our Applicant Information Kit: Other:
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
  • You must provide and upload legible copy/copies of the following: DD-214 (member 4/2 copy), "Certificate of Release or Discharge from Active Duty", showing all dates of service, as well as character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD).
  • Military Retirees may apply but are unable to be appointed to NAF positions for 180 days after their retirement date, as documented on their DD-214. v

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)


A copy of supporting documents must be submitted at the time of application!

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