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Clarification from the agency

This position is open to all United States Citizens.

Duties

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As an Information Technology Specialist (SYSADMIN) GS-2210-13, your typical work assignments may include the following:

Ensuring the rigorous application of information security/ information assurance policies.
Applying principles, and practices in the delivery of systems administration services.
Maintaining systems configuration and server resources to ensure performance, capacity, availability, serviceability, and recoverability.
Deploying virtual machines into virtual networks in a cloud platform (preferably Azure) and configuring them for optimum cost, performance, and security.
Maintaining baseline system security according to Center for Internet Security (CIS) benchmarks.
Planning and scheduling the installation of new or modified hardware and operating systems and security applications.
Managing accounts, network rights, and access to systems and equipment using Azure Active Directory.
Implementing and maintaining security procedures and tools as directed.
Resolving hardware/software interface and interoperability problems and diagnosing faulty system/server hardware.
Managing the installation and integration of systems fixes, updates, and enhancements.
Diagnosing, evaluating, and resolving hardware, software, and remote access problems.
Conducting analytical reasoning and proactive thinking to prevent future problems or breaches to ensure the availability and functionality of on-premises and cloud-based systems.
Verifying data redundancy and system recovery procedures.
Performing IT systems security, maintenance, helpdesk, customer support, and other IT-operational support duties as assigned.

Requirements

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Conditions of employment

Must be a U.S. Citizen or National.
Males born after 12-31-59 must be registered for Selective Service.
Must be suitable for Federal employment, as determined by background investigation.
May be required to successfully complete a probationary period.
Only experience and education obtained by the closing date of this announcement will be considered.

Qualifications

Basic Requirements:
In the Information Technology Specialist, GS-2210 occupation you must have Information Technology (IT) related experience demonstrating each of the following competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

You must have one year of Specialized Experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.
Specialized experience at the GS-12 level is:

Working experience as a cloud administrator in a Microsoft Azure environment applying cloud computing concepts, analytics, network security methodologies, information security and assurance practices when providing systems administration services.
Resolving system installation and hardware/software problems, specifically with Microsoft 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.
Identifying and mitigating security vulnerabilities and risks in compliance with cybersecurity and privacy principles, maintaining network and server integrity and availability, and analyzing security deficiencies to prevent future problems or breaches.
Collaborating closely with agency staff and leadership to ensure seamless implementation of hardware, software, and security applications as well as other cybersecurity-IT systems administration, network maintenance, helpdesk, and other IT-related support duties.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no positive education requirement for this position, however, applicants with the following certifications are highly desirable:

Microsoft Certified: Azure Administrator Associate
CompTIA Server+
CompTIA Security+
CompTIA Network+

Additional information

If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once your complete application is received, it will be evaluated to determine qualifications for the position. If you meet the qualification requirement, your application will be placed in one of three categories using category rating: Highly Qualified, Well Qualified, or Qualified based on your score. Within these categories, qualified applicants eligible for veteran's preference will receive selection priority over non-preference eligibles. Veterans' preference points do not apply in category rating. The amount of experience or training will not itself be accepted as proof of qualification for any grade. Your application will be assessed based on demonstrated experience in the competencies/ knowledge, skills, and abilities (KSAs) identified below. Your relevant personal, educational, and work experiences will be evaluated on the following fundamental competencies:

1. Attention to Detail
2. Customer Service
3. Problem Solving
4. Oral Communication

The Category Rating Process does not add veterans' preference points or apply the "rule of three" but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

You may preview the assessment questionnaire here https://apply.usastaffing.gov/ViewQuestionnaire/11869010

Help

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Lori Abdin at jobs@ncpc.gov or 202-482-7200 to obtain an alternative application.

Agency contact information

Lori Abdin

Phone: 202-482-7200
Email: jobs@ncpc.gov

Address: National Capital Planning Commission
401 9th Street, NW, Suite 500
Washington, DC 20004
US

Next steps

All application packages received by the closing date will be reviewed to determine basic qualifications. Applicants will receive an acknowledgement email of their application submission. Candidates referred to the hiring official may be interviewed to facilitate the selection process. If a tentative job offer is extended, the agency will conduct a suitability and/or security background investigation. A notice upon final determination is typically provided within 45 days of the closing date.

Required Documents

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To apply for this position, you must submit a complete Application Package which includes:

1. Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
2. Current or former federal employees must submit a copy of most recent SF-50, Notice of Personnel Action, which demonstrates your eligibility for consideration, e.g., length of time you have been in your current/highest grade. Examples of appropriate SF-50s include promotions, with-in grade increases, NOT performance awards.
3. Other supporting documents:

Cover Letter, optional.
Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Lori Abdin at jobs@ncpc.gov or 202-482-7200 to obtain an alternative application.

Agency contact information

Lori Abdin

Phone: 202-482-7200
Email: jobs@ncpc.gov

Address: National Capital Planning Commission
401 9th Street, NW, Suite 500
Washington, DC 20004
US

Next steps

All application packages received by the closing date will be reviewed to determine basic qualifications. Applicants will receive an acknowledgement email of their application submission. Candidates referred to the hiring official may be interviewed to facilitate the selection process. If a tentative job offer is extended, the agency will conduct a suitability and/or security background investigation. A notice upon final determination is typically provided within 45 days of the closing date.