This position is located at the Consumer Financial Protection Bureau (CFPB) in the Operations Division, Technology and Innovation Office. This position serves as the senior bureau expert and manages the deployment and maintenance of the bureau's enterprise platforms (i.e., Salesforce, O365, ServiceNow) and applications.
Summary
This position is located at the Consumer Financial Protection Bureau (CFPB) in the Operations Division, Technology and Innovation Office. This position serves as the senior bureau expert and manages the deployment and maintenance of the bureau's enterprise platforms (i.e., Salesforce, O365, ServiceNow) and applications.
As a Information Technology Specialist (APPSW) (Platform Architect), you will:
Lead or direct large and complex technology implementations that are of high, bureau-wide impact, and involve complex integrations and diverse technologies, technical teams, and business units.
Direct the technical strategy, implementation, architecture, and operations for one or more enterprise platforms and is accountable for its reliability, delivery, ongoing operations, and technical evolution.
Manage platform integrations and develop integration strategies.
Lead the establishment of an enterprise platform product strategy, and implementation of service and product plans, including setting and adjusting priorities.
Selectees living in the Washington, D.C. locality pay area will have their duty station listed as CFPB Headquarters. Selectees living outside the Washington, D.C. locality pay area will have their duty station listed as their home address. The locality pay you receive will be determined by your duty station: CFPB Headquarters (Washington, D.C.), or home address if located outside the D.C. locality pay area.
This opportunity is also open to Status Candidates under Announcement 23-CFPB-137-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.
Key Requirements:
Must be U.S. Citizen or U.S. National.
A one year probationary period may be required.
Public Trust - Background Investigation will be required.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Obtain and use a Government-issued charge card for business-related travel.
File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
Qualifications
Applicants must meet the following requirements by the closing date of this announcement.
Specialized Experience for CN-60: To qualify at CN-60, you must have one year of specialized experience at or equivalent to the next lower grade/band (CN-53, GS-13 or equivalent) in the Federal service. For this position specialized experience is defined as:
- Managing the deployment and maintenance of enterprise platforms (i.e., Salesforce, O365, ServiceNow) and applications; AND
- Providing technical direction and resolving problems among product teams, developers, and platform administrators; AND
- Leading teams of contractors and supports cross-functional teams throughout an IT organization.
In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Education
This job does not have an education qualification requirement.
Additional information
OTHER INFORMATION:
We may select from this announcement or any other source to fill one or more vacancies.
This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
This is a bargaining unit position.
We offer opportunities for telework.
We offer opportunities for flexible work schedules.
Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov.
A new hire's direct and overall experience are critical factors in determining a salary offer, it is important that your resume fully reflects all of your work experience. The Consumer Financial Protection Bureau determines the salary offer for each selectee based primarily on three key factors:
The selectee's directly related experience at the same level as the position
The selectee's overall experience in a particular industry or area
The salaries of other Bureau employees in similar positions and with similar levels of experience.
We also take the selectee's skill set into account. Applicants should note that salary offers seldom fall near the upper end of the salary range as listed in this vacancy announcement. Salary may be set from the minimum of the salary range to the midpoint of the salary range. In some instances, based on a selectee's extensive experience directly related to the position, salary may be set at or above the mid-point up to the maximum salary for that band level. See information on our base pay ranges and salary structure.
Our comprehensive benefits are among the most generous in the federal government. They include:- Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement- Comprehensive Federal health, vision, dental, life, and long-term care insurance programs- Learn more about Federal benefits programs at: http://files.consumerfinance.gov/f/documents/201706_cfpb_benefits.pdf.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
Qualifications and Rating: If you meet the eligibility, specialized experience requirements, and IT related experience, you will be further required to participate in an simulation exercise to determine qualifications and ranking. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A (highest quality category), B (middle quality category), or C (minimally qualified category). An Assessment Specialist from the Bureau's Office of Human Capital will email you at the email address associated with your USAJobs account, therefore it is important that you provide a good email address. Once you receive the simulation information, you will have at least 48 hours to submit your simulation response back to the CFPB_Assessments@cfpb.gov inbox. It is advised to routinely check your "junk mail"/SPAM folders within your email to ensure you do not miss an email from the Assessment Specialist. You may request reasonable accommodation to complete the exercise through your Assessment Specialist. Your submitted simulation response will be reviewed and assessed by a panel of trained Subject Matter Experts (SMEs) to determine your level of proficiency in the following competencies:
Analytical Thinking: Identifies underlying or less obvious connections, themes, or conflicting information and/or broader implications. Recommends solutions for unique, complex, or unfamiliar problems without precedent.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are scored by the SMEs at or above the passing grade score and among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in one or more selection interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application includes 1. A résumé and 2. Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the [100th] application or at 11:59 p.m. ET on DATE OF CLOSURE; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please review the entire announcement before applying.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
You may be entitled to a reasonable accommodation as part of the job application process if you need one due to a disability or religion. Learn more about reasonable accommodations.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
-Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen
-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.
For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
TECHNOLOGY AND INNOVATION
Administrative Resource Center
Parkersburg, WV 26101
US
Next steps
Once the online application is submitted, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application includes 1. A résumé and 2. Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the [100th] application or at 11:59 p.m. ET on DATE OF CLOSURE; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please review the entire announcement before applying.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
You may be entitled to a reasonable accommodation as part of the job application process if you need one due to a disability or religion. Learn more about reasonable accommodations.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
-Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen
-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.
For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
TECHNOLOGY AND INNOVATION
Administrative Resource Center
Parkersburg, WV 26101
US
Next steps
Once the online application is submitted, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
