Clarification from the agency

U.S Citizens or U.S. Nationals; No prior federal experience is required.

The following are the duties of this position at the CN-53, broadly equivalent to the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• As a UX designer, assignments include work across diverse teams to understand project constraints and goals, facilitate discovery workshops, synthesize user research and data analytics, and design interfaces and interactions.
• Interface with program officials at all levels throughout the CFPB to identify and determine product or process requirements, help establish the scope of the work, identify trade-offs, and plan complex project activities.
• Work as part of a distributed Agile Scrum team, support sprint and project planning efforts, provide effort estimates, measure progress and productivity, and contribute to or authos artifacts such as project strategy documents, sprint review presentations, team norms and vision, or other presentations as needed.
• Structure and facilitate design discovery sessions and stakeholder workshops. Conduct qualitative and quantitative user research and translate findings into actionable recommendations.

Conditions of employment

Selectees living in the Washington, D.C. locality pay area will have their duty station listed as CFPB Headquarters. Selectees living outside the Washington, D.C. locality pay area will have their duty station listed as their home address. The locality pay you receive if outside the D.C. locality pay area will depend on your home address.

Key Requirements:

• Must be U.S. Citizen or U.S. National.
• A one year probationary period may be required.
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Applicants must meet the following requirements by the closing date of this announcement.

Specialized Experience for CN-53: To qualify at CN-53, you must have one year of specialized experience at or equivalent to the next lower band/grade (CN-52, GS-12 or equivalent) in the Federal service. For this position specialized experience is defined as:

- Creating project deliverables (e.g., user goals, user journeys, site maps, wireframes, and prototypes) that support project discussions and decisions; AND
- Leading decision-making discussions with fellow designers, developers, product managers, or clients to distill requirements, prioritize functionality, OR determine user workflows; AND
- Designing and conducting usability and user testing, including moderating interview sessions; AND
- Leading discovery phase activities such as participatory design workshops, customer journey mapping, stakeholder interviews, synthesis of web analytics, OR content auditing.

Specialized Experience for CN-52: To qualify at CN-52, you must have one year of specialized experience at or equivalent to the next lower band/grade (CN-51, GS-11 or equivalent) in the Federal service. For this position specialized experience is defined as:

- Creating project deliverables (e.g., user goals, user journeys, site maps, wireframes, and prototypes) that support project discussions and decisions; AND
- Working with fellow designers, developers, product managers, or clients to distill requirements, prioritize functionality, OR determine user workflows; AND
- Supporting and participating in usability and user testing; AND
- Supporting discovery phase activities such as participatory design workshops, customer journey mapping, stakeholder interviews, synthesis of web analytics, OR content auditing.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Qualifications and Rating: If you meet the eligibility and specialized experience, you will be required to participate in an assessment exercise to determine qualifications and category rating for this position. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A (highest quality category), B (middle quality category), or C (minimally qualified category). The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. An Assessment Specialist from the Bureau's Office of Human Capital will email you at the email address associated with your USAJobs account and you will have at least 48 hours to submit your assessment response back to the CFPB_Assessments@cfpb.gov inbox. It is advised to routinely check your "junk mail"/SPAM folders within your email to ensure you do not miss an email from the Assessment Specialist. You may request reasonable accommodation to complete the exercise through your Assessment Specialist. Your submitted assessment response will be reviewed and assessed by a panel of trained Subject Matter Experts (SMEs) to determine your level of proficiency in the following competencies:

• Analytical Thinking
• Providing Quality Results