Customer Satisfaction:

• Develops and promotes positive working relationships with customer agencies and client personnel, and maintains continuous liaison with building tenants and top management officials of customer agencies and tenants at facilities managed.
• Works closely with other GSA personnel, customer agency personnel and contractors in the planning, design, renovation, construction, alteration, operation, maintenance and repair of assigned buildings.
• Works with tenant agencies, building occupants, contractors, appropriate GSA program experts and other stakeholders to coordinate sustainability-related programs as applicable.
• In response to particular problems and on a recurring basis, gathers information to assess the level of customer satisfaction. Data gathering methods used include tenant satisfaction surveys, agency contact surveys, interviews with agency contacts, tenant meetings, service calls logs, and focus groups.

Contract Administration:

• Assists the Building manager with Managing the contracting and leasing administration process as needed on behalf of tenant agencies and GSA. In this capacity, oversees force account operations (where applicable) and administers various types of contracts, leases, and serves as the contracting officer’s representative (COR). Develops and implements a cost effective quality assurance plan; monitors contractor's quality control and performance; plans and oversees the work of on-site contractor personnel; informs the contracting officer of any technical or contractual difficulties encountered; informs the contractor of failures to comply with technical requirements of the contract.
• Evaluates any proposed contract changes and makes recommendations to the Contracting Officer regarding changes in scope of performance standards to improve service delivery and meet customers’ needs, or changes in the site conditions; performs final inspection of completed work against contract requirements and approves or rejects the final product in whole or in part.

Building/Facility Management:

• Serves as the Assistant Building manager of the day to day operations of a designated building or groups of buildings within the GSA inventory. The facilities managed consist of large-sized office buildings in a metropolitan area and/or smaller buildings scattered throughout a portion of a State.
• Manages or assists Building Manager with building operations, maintenance, repair, alteration, historic preservation, recycling, concessions, safety, environmental and security in GSA-owned and leased buildings assigned. Promotes and monitors efficient occupant space utilization, energy and water conservation, sustainability and environmental hazards programs, and fire and security protection.
• Manages grounds and exteriors including parking structures and lots, site utilities, landscaping and grounds, snow removal, and exterior building maintenance; assesses the effect of climate and extreme environmental conditions and evaluates the performance of grounds and exterior elements; assesses the need for alterations in grounds and exterior elements; and manage the maintenance and custodial needs of grounds and exterior elements.
• Monitors, or assists in monitoring, information and trends related to facility management technologies and assesses their applicability in assigned buildings; plans for and oversees the acquisition, installation, operation, maintenance, upgrade, and disposition of components supporting facility management technologies.

Project Management:

• Directs and/or coordinates the operation of all construction, alteration and repair projects to minimize or ideally avoid adverse impact to customer agencies.  Ensures that customer agencies are aware of the schedule and timing of building related activities that may impact their operation.

Financial Management:

• Participates and/or assists in planning and developing operating budgets and all related Federal Buildings Fund procedures and activities for assigned facilities. Activities include preparation of the annual budget estimates for maintenance, mechanical workloads, utility rate increases; development of overtime and additional services estimates; related equipment, pest control and waste systems; and the cost of minor repairs, and security support. Utilizes agency business performance goals and objectives in the operations of assigned facilities. Consistently provides reliable data that can be used in budget formulation and financial management activities.
• Uses Life Cycle Cost Analysis and Total Cost of Ownership concepts and is fully engaged in development of budgets for building services, repair and alteration, and capital design and construction.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here. 

The GS-12 salary range starts at $84,025 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.  

To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. 

Specialized experience is experience assisting in the management of a multi-level commercial office building  (or equivalent non-housing high rise building) consisting of complex building mechanical system (i.e., building automated systems, centralized HVAC, alarm systems, elevators, etc):  This experience typically  includes:

• monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs;
• directs and coordinates minor alteration and renovation projects;
• maintaining customer satisfaction programs including feedback mechanisms used to evaluate the effectiveness of services provided; and
• managing or monitoring real property budgetary and financial data.
• contract administration and oversight (i.e., janitorial, mechanical, elevator contracts)

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will use a method called Category Rating to assess your application. Here’s how it will work:

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:

1. Knowledge of qualitative and quantitative techniques and statistical interpretation required to perform extensive coordination and fact-finding.
2. Advanced skills in interpersonal relations and in written and oral communications.
3. Ability required to plan, schedule, and balance all technical aspects of multiple tenant requirements.
4. Knowledge of contracting rules and regulations regarding the technical soundness of contractor-provided supplies/services/processes.
5. Comprehensive knowledge of quality assurance and quality control methods and standards, inspection and evaluation procedures and issue resolution.
6. Technical knowledge of building operations and maintenance, including Federal and industry operations and maintenance best practices; major systems and equipment such as HVAC, controls, mechanical, electrical, plumbing, roofing, structural, elevators, and renewable energy systems and how they contribute to whole building energy and water use; programs such as commissioning, building retuning and continuous commissioning, energy and water efficiency, sustainability, zero environmental footprint and related energy goals, custodial, waste management and recycling; art and historic preservation; space alterations; safety, emergency management, environmental management and concessions.
7. Knowledge of business policies, processes and initiatives related to Property Management programs including: data management and associated performance measures; customer relationship management and communication protocols; budget formulation and execution processes to include Life Cycle Cost Assessment and Total Cost of Ownership; project management process; use of building automation systems (BAS), CAD/CIFM, BIM, advanced metering, CMMS and other data and technology tools used to effectively manage properties; and trends in the facility management technology.
8. Ability to integrate knowledge of legal, engineering, architecture, fire and life safety, physical security, food service, finance, asset preservation, HVAC, environment, cost estimation, contracting, lease management.

Your answers to the questions will be used to place you in one of the following categories and standard score ranges:

• Best Qualified = Candidates scoring between 95 - 100
• Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
• Qualified = Candidates scoring between 70 - 84

We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.