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This position is located in the DoD Office of Inspector General, Office of the Chief Information Officer. The incumbent is an IT Specialist in the OCIO that serves as a senior advisor to the Deputy CIO and performs duties as the Digital Workplace Services (DWS) Director and is responsible for all IT customer support. They bring experience, knowledge, and vision for transforming the DWS function including its operations, service offerings, and workforce with a focus on the end user experience.
02/24/2023 to 03/03/2023
$155,700 - $183,500 per year
GS 15
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
25% or less - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
15
Yes
Yes
IG-23-11859945-MST-DHA
709000400
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
***This announcement will close once the 100 applicant limit is reached*** This position is being filled under Direct Hire Authority (DHA)
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
and
Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.
One year (52 weeks) of specialized experience or equivalent in level of difficulty and responsibility to that of the next lower grade (GS-14) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated experience performing duties in managing digital workplace operations to include help desk, video and voice services, and asset management; IT Service Management related to digital workplace services e processes and teams, personnel, support contracts, policy, governance and compliance; managing personnel to include recruitment, hiring, performance, and awards; planning and directing customer service programs; ensure IT services are delivered in accordance with agreed business requirements in conjunction with customers and stakeholders; monitoring Service Level Agreements (SLA) and validating with customers that the service agreement meets the mission of the organization; and expert communicator, both verbal and written, and able to prepare and brief professional quality presentations.There is no substitution of education for the qualifying experienceat the GS-14 grade level.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.
The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.
Please follow all instructions carefully. Errors or omissions may affect your rating.
All qualified candidates will be evaluated on the following competencies:
You must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/709000400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
