Clarification from the agency

Open to all eligible U.S Citizens, current, permanent VHA employees will receive priority consideration

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Major Duties:

• The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., Mental Health Care Line Outpatient/Residential units. The Lead MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• The incumbent admits and discharges patients to both Residential and Inpatient Units along with working closely with outside organizations to secure medical care for our patients.
• Incumbent serves as subject matter expert in rules and regulations of FED Traveler and assists the clinicians in completing their travel requests.
• The incumbent develop/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).
• Participates in team meeting to manage and plan patient care
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record
• Monitors pre-appointment requirements to assure readiness for patient visits, managing electronic wait list to verify and validate accuracy and resolve issues
• Participates and provides input in problem solving on operational issues or procedures in team meetings
• Performs administrative follow up actions
• Participates in and independently follows up on team meetings by sharing information and collaborating with the medical team to assure continuity of care
• Evaluates patient information and clinic schedule lists to determine whether patient is vested
• Educates providers about shared patients
• Greets veterans into the clinic in a manner to put them at ease
• Gives assistance and directions as need
• Is responsible for making sure registration and insurance cards information are entered into the computer
• Processes all Release of Information requests in a timely manner following the Act (HIPAA) guidelines
• Schedules next appointments or consultations in the computer following ACA principles and schedules all patient travel timely
• Is responsible to keep a supply inventory and is assigned a Purchase Card
• Serves as the unit timekeeper
• Performs other related duties as assigned

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination, if required.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Proficient in spoken and written English
• Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
  • OR Education: One year above high school (you must provide transcripts for verification if using this as meeting the basic requirement);
  • OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (you must provide transcripts for verification if using this as meeting the basic requirement).

• Experience: One year of experience equivalent to the GS-6 grade level

• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations. Ability to provide staff development and training. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work. Ability to review and monitor data to ensure all reports are complete and accurate. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work. Ability to review and monitor data to ensure all reports are complete and accurate.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.