Clarification from the agency

Open to all U.S. Citizens, Senior Executive Service, Competitive status candidates, Excepted status candidates.

ABOUT THE POSITION

The incumbent provides executive oversight and strategic direction for all operating functions within the Office of Refugee Resettlement (ORR). Serves as the Chief Operations Officer (COO,) providing direction and comprehensive consultation services to ACF managers, supervisors, and staff on operational policy issues. Leads programmatic, administrative, and operational activities within the office. The COO is charged with improving the efficiency and effectiveness of ORR operations, while exercising a high degree of independent judgment in planning, and establishing goals and strategies for administrative programs.

On behalf of the ORR Director, has authority regarding the disposition and oversight of ORR resources (budget, personnel, and all other assets). Provides ORR leadership guidance in developing policies for managing ORR financial resources, procurement, personnel, and information technology, as well as general administrative management.

Conditions of employment

• This employer participates in the E-Verify Program
• U.S. Citizenship is required
• Subject to satisfactory security and suitability determinations
• New appointees must successfully complete a 1-year probationary period
• Must pass a pre-employment drug test; random testing after appointment
• This is a career position in the SES. Unless the selectee is already a member of the SES with career status or has successfully completed an SES Candidate Development Program certified by OPM.
• Executive qualifications must be approved by OPM before appointment can be effected. If you are selected, you will be responsible for working with an HHS Executive Consultant, or QRB Writer to develop an ECQ narrative for submission to OPM
• You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.

Qualifications

Open to all U.S. Citizens, Federal Competitive Status Candidates, Current SES and SES Reinstatement Eligibles, and SESCDP Graduates. SESCDP graduate candidates may also apply for noncompetitive consideration if applicable.

As a basic requirement, applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Mandatory Technical Qualifications and Executive Core Qualifications listed below. Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 or its equivalent with state and local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors will automatically exclude you from further consideration.

All candidates for SES positions with the Federal Government must demonstrate leadership experience indicative of senior executive level management capability. To meet the minimum qualification requirements for this position, you must show IN YOUR RESUME that you possess the Fundamental Competencies, Five Executive Core Qualifications (ECQs) and Job Specific Mandatory Technical Qualifications (MTQs) listed below. It is recommended that your resume emphasize levels of responsibility, scope and complexity of programs managed, and program accomplishments and results.

Fundamental Competencies:Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation.

Executive Core Qualifications (ECQs):

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial, and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Mandatory Technical Qualifications (MTQs)

This position also requires that you possess MTQs that represent knowledge, skills, and abilities essential for success in this role.

1. Demonstrated experience managing day-to-day operations for a large scale, geographically dispersed organization. This includes experience improving operational efficiencies and effectiveness, while maintaining positive morale and modeling commitment to diversity, equity, inclusion, and accessibility (DEIA).

2. Demonstrated knowledge and experience leading and overseeing administrative activities and services which include, but are not limited to, personnel management; budget and financial management; facilities; physical and information security; and operational policy directives and guidance.

3. Extensive experience dealing with and resolving complex, sensitive policy and programmatic issues relating to the mission of an organization, as well as experience interacting with multiple program areas to obtain information to formulate and execute decisions to transform organizational processes.

4. Experience with emergency management, preparedness, and incorporating protection standards into agency response.

5. Strong cross cultural competency and/or experience working with diverse populations.

It is STRONGLY recommended that you visit the following Office of Personnel Management (OPM) webpage for more information regarding the Fundamental Competencies and ECQs.

https://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/#url=Overview

IF SELECTED, you will be required to complete an ECQ package by drafting narratives for each of the ECQs and be certified by an OPM Qualifications Review Board (QRB) in order to be placed in this position. If you are currently serving in a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed an SES Candidate Development Program approved by the Office of Personnel Management (OPM), you WILL NOT need to draft the ECQs.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume (NOT TO EXCEED FIVE PAGES), demonstrating possession of the technical qualifications and achievement of the five executive core qualifications are the documents that will be used to determine your basic and specialized qualifications for the position. Your resume will be rated on the scope of experience listed in the qualifications section. Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 or its equivalent with state and local government, the private sector, or non-governmental organizations. YOU MUST ADHERE TO THE PAGE LIMIT ABOVE OR YOU WILL NOT BE CONSIDERED.