NIST works with industry and science to advance innovation and improve quality of life. We're looking for a Information Technology Specialist to join our team!
This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates.
Summary
NIST works with industry and science to advance innovation and improve quality of life. We're looking for a Information Technology Specialist to join our team!
This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates.
U.S. Citizens and Status Candidates (this includes Merit Promotion, Status Candidates, Former Overseas Employees, CTAP, ICTAP, VRA, VEOA, 30% or More Disabled, EVHO, Schedule A, Military Spouses, Americorps, Peace Corps, Vista, Interchange Agreement Eligibles, and National Guard).
Working as an Information Technology Specialist in the Research Services office, you will provide support for NIST's scientific software portfolio to assure availability of existing licensed products and make recommendations for portfolio changes based on usage. Support tasks includes installing, configuring, and upgrading software portfolio assets; utilizing license management products in conjunction with custom scripts to extract usage information for consumption by stakeholders; writing knowledge base articles and web content to facilitate self-service by scientific software users; providing technical assistance to scientific software users to facilitate license access. Serve as contracting officer's representative for software acquisitions. Provide out-of-business hours support as needed to meet OISM's objective to minimize impact of maintenance activities to customers.
Males born after 12-31-59 must be registered for Selective Service
Suitable for Federal employment
Bargaining Unit Position: No
Out of business hours support as needed to achieve service objectives.
Qualifications
Basic Requirements:
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
ZP-2210-III
Specialized Experience:
In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalents to at least the GS-9 level (ZP-II at NIST). Specialized experience is defined as experience:
Experience installing research software (ex. Matlab, COMSOL, etc) on Windows, Linux, and Mac operating systems (OS).
Experience supporting FlexNet licensing on Windows and Linux OSs.
Programming skill in PowerShell, Bash, and Python.
Write/maintain clear end user and systems documentation.
Communicate trouble shooting steps in e-mail and voice.
Track/update multiple help requests.
Track/act on license renewal dates to prevent service lapse.
Generate use reports from license log files.
OR
3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree OR
Ph.D. or equivalent doctoral degree
ZP-2210-IV Specialized Experience: In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalents to at least the GS-12 level (ZP-III at NIST). Specialized experience is defined as experience:
Experience budgeting.
Experience managing license support teams and mentoring
Experience in license options specification.
Experience with OpenIT license reporting.
Experience refers to paid and unpaid experience, including volunteer work done. We will credit all qualifying volunteer experience in your application.
The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.
This position allows applicants to qualify with education at the ZP-III level. Transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.
Education completed outside of the U.S. must be evaluated by an accredited organization to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Education's website. A copy of the foreign education evaluation (containing the results with a course by course listing) is required with your application.
Additional information
This position is covered under NIST's Alternative Personnel Management System (APMS). The APMS is a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Find out more about the APMS here!
A probationary period may be required.
We may share your application package with other selecting officials at NIST with opportunities like this one. Additional selections may be made through this vacancy.
NIST strives to build a flexible and encouraging work environment to bring out the best in our employees. For employees in the local commuting area of NIST's Boulder or Gaithersburg campuses, NIST offers a variety of work-life flexibilities such as:
Telework
Flexible work schedules
Paid parental leave
Paid vacation
Sick leave
Family-friendly leave
Child and elder-care resources
On-site childcare center
Lactation spaces
Wellness programs
Fitness center
Employee assistance programs
For remote employees, NIST offers flexibilities such as:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter and supporting documents to assess your qualifications for this position.
All applicants that meet the minimum qualifications will be referred to the selecting official for consideration. Under Direct Hire Authority, applicants are not rated and ranked and veteran's preference does not apply.
CTAP and ICTAP Eligibility: To be eligible for CTAP or ICTAP consideration, you must submit the required documents to establish eligibility (see required documents) and meet the minimum qualification requirements. You may be contacted to provide a response to assessment questions related to the position. To be considered CTAP or ICTAP eligible, you must receive a well-qualified score of at least 85 of out 100 on your assessment responses. Additional information may be found at: CTAP/ICTAP.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ZP-III level (If basing qualifications on education)- In addition to your resume, transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.
Failure to submit required documents may result in loss of consideration due to an incomplete application package.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click 'Apply' and we'll walk you through a four-step process on how to attach a resume and any required documents. While working an application, you may review, edit, delete and update information. We'll automatically save progress made as you go, so any changes won't be lost.
- If experiencing any difficulties with the online application process (anything after you have clicked the 'Apply Online' button): please contact the Agency Contact listed on this announcement between normal business hours (8:00 a.m. - 4:00 p.m. ET). If receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number. If necessary, we will provide you with a technical support number for further assistance.
- If having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder): please visit the USAJOBS Resource Center. We regret that we are unable to support any issues with USAJOBS, as this service is not maintained by the NIST.
- If experiencing a significant hardship which hinders your ability to apply on-line, please contact the Agency Contact listed on this announcement prior to the vacancy closing date and during normal business hours to discuss your situation.
Research Services Office
100 Bureau Drive
Gaithersburg, MD 20899
US
Next steps
To check the status of this vacancy, log into USAJOBS account and select the 'Application Status' link. We will update applicant statuses when:
- A qualification determination is made. If found not qualified/eligible, no additional updates will be provided.
- Applications are referred to the selecting official.
- A selection decision has been made.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ZP-III level (If basing qualifications on education)- In addition to your resume, transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.
Failure to submit required documents may result in loss of consideration due to an incomplete application package.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click 'Apply' and we'll walk you through a four-step process on how to attach a resume and any required documents. While working an application, you may review, edit, delete and update information. We'll automatically save progress made as you go, so any changes won't be lost.
- If experiencing any difficulties with the online application process (anything after you have clicked the 'Apply Online' button): please contact the Agency Contact listed on this announcement between normal business hours (8:00 a.m. - 4:00 p.m. ET). If receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number. If necessary, we will provide you with a technical support number for further assistance.
- If having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder): please visit the USAJOBS Resource Center. We regret that we are unable to support any issues with USAJOBS, as this service is not maintained by the NIST.
- If experiencing a significant hardship which hinders your ability to apply on-line, please contact the Agency Contact listed on this announcement prior to the vacancy closing date and during normal business hours to discuss your situation.
Research Services Office
100 Bureau Drive
Gaithersburg, MD 20899
US
Next steps
To check the status of this vacancy, log into USAJOBS account and select the 'Application Status' link. We will update applicant statuses when:
- A qualification determination is made. If found not qualified/eligible, no additional updates will be provided.
- Applications are referred to the selecting official.
- A selection decision has been made.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
