The incumbent is responsible for providing a range of education and support services to the serviced population. Services include briefings, workshops, self-help resources and one-on-one assistance sessions. The incumbent is also responsible for independently accomplishing assigned tasks in education and training and for meeting specified workload criteria. The incumbent serves as the Lead for managing PFM and Ombudsman program responsibilities.
Summary
The incumbent is responsible for providing a range of education and support services to the serviced population. Services include briefings, workshops, self-help resources and one-on-one assistance sessions. The incumbent is also responsible for independently accomplishing assigned tasks in education and training and for meeting specified workload criteria. The incumbent serves as the Lead for managing PFM and Ombudsman program responsibilities.
Develops and updates professional and current curriculum lesson plans and presents General Military Training (GMT), seminars, workshops and classes in varying lengths to address FFSC services in general, Transition Assistance Program (TAP), Family Employment Readiness Program (FERP), Personal Financial Management (PFM), and Ombudsman support.
Provides ongoing evaluation of services provided is accurate.
Conducts one-on-one consultation for clientele in programs listed above in line witth standards set at the FFSC and maintains documentation as required.
Serves as Lead for the Personal Financial Management Program.
Provides a full range of prevention and education briefs and workshops to active duty and family members and coordinates the provision of Command Financial Specialist (CFS) Training in accordance with guiding instruction. Includes coordinating with service provisions with the Navy and Marine Corps Relief Society and appropriate civilian agencies, and maintaining an automated list of CFS trained personnel.
Works with the trained CFSs, Navy Marine Corps Relief Society and Consumer Credit Counselors to coordinate and refer requests for individual appointments for both basic budgeting and debt management.
Assists CFSs in counseling involving complex cases.
Provides individual appointments where another referral cannot be made and maintains records in accordance with guiding instructions.
Coordinates and networks with other military and civilian providers of financial resource services to establish non-duplicative and optimum service delivery plans.
Serves as Lead for the coordination and provision of Ombudsman supports services to include: ensuring Ombudsman awareness of and access to FFSC support resources, attending and presenting at Ombudsman assemblies; conducting and/or coordinating Ombudsman training.
Uses Ombudsman connections to gather information about family member issues and to identify innovative and effective ways to conduct outreach to the family member population.
Provides development and maintenance of accessible and up-to-date relocation, spouse employment and transition self-help resources. Includes job bank maintenance and assisting clients with access to the resources.
Provides timely and complete information to the Information and Referral (I & R) Specialist regarding marketing if services including workshops and briefings and participates actively in the FFSC Marketing program, e.g., write articles regarding the PFM program for various media; develops handouts to be provided via the sponsor program to family member spouses.
Provides military and civilian resource agency information related to program responsibilities to the I & R Specialist for inclusion in the I & R Directory.
Disseminates and collects customer evaluation feedback in accordance with FFSC procedures.
Identifies trends in PFM services and makes recommendations for FFSC program changes to Director/Manager/Designated Supervisor.
Serves as a command representative for the command representative program and makes contacts with commands in accordance with guidelines established by the FFSC Director.
Ensure appropriate referrals and follow-up for services requested and documents contacts and results.
Provides timely completion of FFSMIS date for all services provided.
Must be able to obtain and maintain a Secret Security Clearance.
Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Qualifications
Bachelor's degree in education, human/social services, or a related field
OR
Three (3) years' experience providing training or education services to small and large groups (50-500) and demonstrated effective presentation and facilitator skills.
A minimum of one (1) year of demonstrated experience in interviewing customers, making appropriate referrals, and handling a high volume of requests
An understanding of the military lifestyle and the objectives of military family support programs.
Comprehensive knowledge of issues impacting military and family members that can result in increased stress.
Practical knowledge of the theories, principals, practices and techniques of sound personal financial management including knowledge of state and community agencies and programs which address financial assistance and consumer affairs, regulations such as taxes, assessments, and bankruptcy laws, as well as their functions.
Knowledge of the techniques and principals to develop a variety of workshops and programs addressing suicide prevention, stress management, pre and post deployment support, financial management, comprehensive understanding of the basic principles of communication and personal behavior change.
Ability to express oneself orally and in writing in a professional manner to deal with diversified groups, individuals and organizations, and to compose written reports and material clearly, concisely and effectively.
Ability to work collaboratively with other agencies to establish positive relationships for the provision of Fleet and Family Support Center services.
Ability to analyze program effectiveness through a variety of reports and study techniques including client critique forms.
Ability to manage multiple priorities.
Knowledge of Microsoft Office Suite software demonstrated ability to use software to prepare reports, enter data and provide nformation.
Certification from the Association for Financial Counseling and Planning Education (AFCPE) is preferred but not required. If you are not currently certified, employer will cover all initial costs to receive this certification from an internationally-recognized and accredited program. This is just one of the many benefits of working for Fleet and Family Support. Selected new employees will have two years from date of hire to complete the certification.
Education
This job does not have an education qualification requirement.
Additional information
To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation Program (SARP) records in the Alcohol and Drug Management Information Tracking System (ADMITS) database, a check of the Family Advocacy Program (FAP) records in the Fleet and Family Support Management Information System (FFSMIS), and an installation security/base check via the Navy Justice Information System (NJIS) database and/or other law enforcement systems. This information will be used to determine suitability for the applicant in accordance with criteria for automatic and presumptive disqualifiers, per DoDI 1402.05.
Per Department of Defense Instruction (DoDI) 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care.
Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Résumé
Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NRSW Region NAF HR Office
750 Pacific Coast Highway
San Diego, CA 92132-0058
US
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Résumé
Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NRSW Region NAF HR Office
750 Pacific Coast Highway
San Diego, CA 92132-0058
US
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
