This position is located at Unaccompanied Housing Naval Station Everett. Incumbent will be responsible for front desk services including: Providing quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times. Verifying eligibility and assigning residents per applicable minimum adequacy standards. Assigning personnel to ensure "best and highest use" use of UH. Ensuring check-in and check-out transactions are accurately recorded in eMH. Clerks are responsible for the accuracy of their data input and editing. Safeguarding residents' personally identifiable information (PII). Preparing eMH reports as required (e.g., daily vacant beds report for building managers). Creating new and replacement key cards per local policy and guidance. Inventory keys and other supplies maintained at the front desk. Providing new residents with linen sets (i.e., bed in a bag) and a copy of the installation's "Welcome aboard Handbook." Receiving and collecting resident trouble calls and requests. Reporting any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures. Enforcing UH guest and visitor policies and ensuring non-residents are escorted at all times by a building resident, UH staff member or responsible RA. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.
Employment is contingent upon successful completion of National Agency background Check (NACI).
This position involves work on workdays, weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
Qualifications
Six months of work experience that demonstrates knowledge of basic principles,
Concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the Use of a personal computer and various software programs. Must possess basic math and reading skills. Must Be able to communicate clearly and effectively both verbally and in writing.
Education
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications requirements.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Résumé
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Apply online at USAJobs.gov with submission of the following: Resume, Declaration form 306. This announcement remains open until filled till Dec 2023.
This is an open register, a year round vacancy announcement. Your application remain active on file for three (3) months. Applications are reviewed when there is vacancy.
NAVSTA Everett
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US
Next steps
NEXT STEPS
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Résumé
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Apply online at USAJobs.gov with submission of the following: Resume, Declaration form 306. This announcement remains open until filled till Dec 2023.
This is an open register, a year round vacancy announcement. Your application remain active on file for three (3) months. Applications are reviewed when there is vacancy.
NAVSTA Everett
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US
Next steps
NEXT STEPS
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
