This position is assigned to CNIC, Sasebo, Japan and supports Technology (IT) systems and projects at Commander, Navy Region Japan. The primary purpose of this position is to receive helpdesk tickets, calls, emails and provide first line help desk support to users of various computers, operating systems, databases and software necessary to support program requirements.
Application package must be submitted on predetermined cut-off date 11/10/2023 or close date 11/27/2023 for consideration.
Summary
This position is assigned to CNIC, Sasebo, Japan and supports Technology (IT) systems and projects at Commander, Navy Region Japan. The primary purpose of this position is to receive helpdesk tickets, calls, emails and provide first line help desk support to users of various computers, operating systems, databases and software necessary to support program requirements.
Application package must be submitted on predetermined cut-off date 11/10/2023 or close date 11/27/2023 for consideration.
WHO MAY APPLY:
Seeking SOFA Applicants (including those with current Military Spouse Preference, Family Member Preference, and current Federal employees).
This position has a security clearance that requires applicants to be US citizens.
***Announcement amended 27 October 2023 to extend the closing date. Previous applicants need not re-apply.***
* Provides timely help desk support by responding to end user questions and problems via online helpdesk, phone, e-mail and in person.
* Initiates and enters work order entries accurately and completely as a Tier 1 responder. Determines source of computer problems (e.g., hardware, software, user error), assigns priority, then resolves or refers to the appropriate specialist or technician for resolution.
* Translates technical terms into non-technical language for users so they can better understand the issue and the solutions.
Troubleshoots routine or minor software and hardware problems. Assists specialist or technicians by performing a segment of their work (e.g., installation, repair). Assists end-users with software features, applications, functionality and escalates more complex problems to the appropriate specialist or technician. Serves as designated IT representative for ONE-NET for N9 programs. Manages and routes ONENET requests (e.g., System Authorization Access Request-Navy (SAAR-N), Request's for Change (RFC), Information Assurance Training).
Identifies help requests that are attributable to other support agencies and refers user to the appropriate helpdesk or support department (e.g., ONE-NET, Systems Applications and Products (SAP), K.RONOS).
Processes employee check-out notifications and ensures program accounts are terminated or transferred upon separation from N9.
Tracks Accounting and Information Management System (AIMS) Network and ONE-NET user account status, documentation and required trainings.
Manages AIMS and MIS/POS system user accounts.
Assists specialists with the management and patching of Unofficial Quality of Life and Business computers.
Assists specialists with the development, testing and deployment of new software packages and images.
Assists specialist with regional and local projects, refreshes and system upgrades. Assists with maintaining IT asset inventory.
Must pass all applicable records and background check.
This is a Non-Critical Sensitive Position that requires the occupant to be able to obtain and maintain a Secret Security Clearance (Must be a US Citizen to obtain clearance)
Occasional travel of less than 20% may be required.
Applicants must meet Department of Defense (DoD) Directive 8140.1 and SECNAV M-5239.2 Cybersecurity Workforce Requirements for Specialist Area 411 Basic, Which can include:
EDUCATION
Degree from accredited university in Computer Applications, Computer Engineering, Computer Forensics, Computer Information Systems, Cyber Security, Information Technology, Software Development or other related field, OR
CERTIFICATION
CompTIA A+ ce, CompTIA Network+ ce, Systems Security Certified Practitioner (SSCP), or other related certifications.
**This position has a security clearance that requires applicants to be US citizens**
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possess the following:
Skill in supporting Windows 7 and 10 as well as Mac OSX 10.9 and above in a heterogeneous environment. Knowledge of computer servers and workstations, as well as printers, fax, copy machines and phone systems. Ability to take direction well and request assistance when needed. Ability to evaluate issues and use discretion in recognizing priority issues and escalate accordingly. Ability to apply customer support principles, in order to appropriately receive, respond to, and resolve help desk calls. Ability to maintain strict confidentiality standards and successfully pass a background check to maintain a position of trust. Ability to communicate effectively both orally and in writing
Minimum requirements include at least one of the following:
EDUCATION
4 year degree from accredited university in Computer Applications, Computer Engineering, Computer Forensics, Computer Information Systems, Cyber Security, Information Technology, Software Development or other related field. OR
EXPERIENCE
At least one year of specialized experience working in a Cyber IT AND Security Workforce position or equivalent position.
** Proof of education and certificates MUST be submitted at time of application for consideration**
Education
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume or NAF Application Form
Proof of Education/Experience such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position to include certificates.
Other Documents You May Submit:
Proof of SOFA Status. Acceptable supporting documents include:
PCS Orders (Applicants' name must be listed as approved dependent) (Military)
Family Entry Approval/Dependent Entry Approval (Military)
Sponsor's Letter of Employment (Civilian)
If claiming Veteran's Preference, a legible copy of DD214 (page 4).
If you are a current Federal employee, please submit your most recent Personnel Action Report (PAR) or SF50
Note: Applications missing any required document will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
***Announcement amended 18 April to extend the closing date. Previous applicants need not re-apply.***
The complete application package must be submitted by 11:59 PM (EST) on predetermined cut-off date 11/10/2023 or 11/27/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Commander, Fleet Activities Sasebo
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume or NAF Application Form
Proof of Education/Experience such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position to include certificates.
Other Documents You May Submit:
Proof of SOFA Status. Acceptable supporting documents include:
PCS Orders (Applicants' name must be listed as approved dependent) (Military)
Family Entry Approval/Dependent Entry Approval (Military)
Sponsor's Letter of Employment (Civilian)
If claiming Veteran's Preference, a legible copy of DD214 (page 4).
If you are a current Federal employee, please submit your most recent Personnel Action Report (PAR) or SF50
Note: Applications missing any required document will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
***Announcement amended 18 April to extend the closing date. Previous applicants need not re-apply.***
The complete application package must be submitted by 11:59 PM (EST) on predetermined cut-off date 11/10/2023 or 11/27/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Commander, Fleet Activities Sasebo
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
