Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Performs a full range of second level supervision to include training, planning, work direction and administration for a large number of housekeeping employees. The subordinate workforce receives day to day supervision from three or more NS-3566-02 supervisors. The workforce is dispersed into a large number of buildings and locations.
• Conducts daily inspections of rooms to ensure that the housekeeping staff maintains acceptable levels of cleanliness, material condition and compliance with VQ regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing and HVAC systems. The incumbent takes corrective action on all housekeeping discrepancies and reports all other discrepancies to the appropriate office for action.
• Validates room furniture inventories by condition and count.
• Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include writing position descriptions, advising management of all personnel requirements and interviewing/hiring of prospective staff.
• Advises management of all items required to accomplish the housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories.
• Determines uniform requirements for subordinate staff, advises management of those requirements and ensures that subordinate staff members meet specified standards of dress and personal grooming.
• Develops and conducts a training program using Performance Plus and other necessary materials. Maintains training records for each staff member.
• Coordinate with the Front Desk Supervisor to determine daily room requirements and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready.
• Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management.
• Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage and furniture condition provides input for the budget on required expenses.
• Conducts special studies or reviews as assigned. Resolves housing problems and prepares reports.
• Performs other related duties as assigned.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

• Must provide proof of U.S. Citizenship or U.S. National
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.