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Training Operations Manager

Legislative Branch
Government Accountability Office
Center for Audit Excellence
This job announcement has closed

Summary

This position is located in the Center for Audit Excellence (CAE). CAE was established to offer training & technical assistance to organizations outside the GAO on a fee-reimbursement basis. As a Training Operations Manager you will be responsible for managing the Open-Enrollment training portal, working with federal and private clients to access training services, and support Center-wide training initiatives and offerings.

Overview

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Hiring complete
Open & closing dates
12/06/2022 to 12/20/2022
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$79,526 to - $154,748 per year
Pay scale & grade
PT 2
Locations
1 vacancy in the following locations:
Huntsville, AL
Los Angeles, CA
Oakland, CA
Denver, CO
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
2
Job family (Series)
Supervisory status
No
Security clearance
L Access Authorization
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Announcement number
CAE-23-ST-11738200
Control number
692987400

This job is open to

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Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

Status Candidates (Merit Promotion and VEOA Eligibles)

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Duties

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As a Training Operations Manager, PT-0340-2 your typical work assignments may include the following:

  • Oversee a learning management system (LMS) including registration, administration, record keeping, and customer service.
  • Serve as Open-Enrollment subject matter expert, developing realistic and innovative solutions for improving the efficiency and effectiveness of the training program operations.
  • Manage all operations affiliated with the successful operation of the Open Enrollment registration system for registering employees for training classes.
  • Initiate programs to improve the effectiveness of training delivery.
  • Develop and oversee policies and procedures with in person training that include identifying administrative and clearance requirements; establishing protocols; determining logistical training arrangements and communicating information to GAO personnel and training participants.
  • Independently develop and maintain databases and related spreadsheets to track program activity and facilitate real time analysis and decision making on program performance and outcomes.
  • Gather, compile and interpret pertinent data using various data collection techniques to respond to audits and data calls.
  • Serve as the Contracting Officer's Representative (COR) for the contractor supporting the Open-Enrollment system.
  • Direct the efforts to support procurement activities which include conducting marketing research; preparing contracting materials; managing contract renewals; and contract negotiation.
  • Oversee contractor performance and deliverables which include evaluating monthly training charges; billing statements and remittances; resolving conflicts and discrepancies; providing contractor performance feedback to management.
  • Serves as lead point of contact for current and potential customers. Provide operational guidance to customers on how to navigate various systems, courses and requirements. In this role, conducts quality assurance and evaluations of customer experiences.
  • Collaborates with a variety of staff and management at all levels throughout GAO to communicate operational issues and direct necessary actions to improve the efficiency and effectiveness of training operations.
  • Assists customers and stakeholders with questions regarding the LMS functionality, LMS services and LMS operations.

Requirements

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Conditions of employment

You must meet all qualification requirements before the announcement closes.
1. You must be a U.S. citizen
2. You may be required to submit a financial disclosure statement.
3. You must be suitable for federal employment.
4. Registered for Selective Service, if applicable. (www.sss.gov).
5. Completion of a probationary period may be required.
6. This is a bargaining unit position.
7. This position required the applicant to be able to obtain and maintain Federal Acquisition Certification for Contracting Officer's Representatives (FAC-COR) Level 1 certification.

Qualifications

Minimum Qualification Requirements: Applicants must have 1 year (52 weeks) of specialized experience at the next lower band or level equivalent to GS-11, PT-I, PE-1, AC-III, or CS-I in the federal service, or comparable private/public sector.

Specialized experience is defined as experience analyzing and evaluating data to provide or improve training related services; overseeing the technical work of a contractor to ensure contract deliverables are met; conducting external outreach of training opportunities and coordinating with customers on accessing training services.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

For some advertisements, the GAO receives hundreds, even thousands, of applications from job-seekers. Because of this high level of interest, GAO reserves the option of setting an application number limit.
When an applicant limit is set, USAJOBS will close the vacancy at 12/20/2022.
(A) the day the limit is reached -OR-
(B) the pre-defined closing date of 12/20/2022, whichever comes first.
If the limit is reached before 12/20/2022, all applications in excess of the limit will continue to be accepted until 11:59 pm ET.
The application limit is 100.

The GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

This is a bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit https://www.sss.gov/RegVer/wfRegistration.aspx.

Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodation@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.

Below are the minimum and maximum pay range for each duty location.
Washington, DC: $87,791 - $139,534
Atlanta, GA: $81,882 - $$130,787
Boston, MA: $92,499 - $147,147
Chicago, IL: $86,728 - $137,847
Dallas, TX: $87,171 - $138,548
Dayton, OH: $82,148 - $131,207
Denver, CO: $87,373 - $138,872
Huntsville, AL: $79,596 - $127,216
Los Angeles, CA: $92,751 - $147,548
Norfolk, VA: $79,526 - $127,103
Oakland, CA: $97,539 - $154,748
Seattle, WA: $87,747 - $139,466

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the assessment questions. Please make sure that your responses to the assessment questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Collaboration, Contract Negotiation and Procurement, Customer Service, Data Gathering and Analysis, and Training Program Administration
To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/11738200

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