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This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Clarification from the agency

United States Citizens

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Duties

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As a Training Operations Manager, PT-0340-2 your typical work assignments may include the following:

Oversee a learning management system (LMS) including registration, administration, record keeping, and customer service.
Serve as Open-Enrollment subject matter expert, developing realistic and innovative solutions for improving the efficiency and effectiveness of the training program operations.
Manage all operations affiliated with the successful operation of the Open Enrollment registration system for registering employees for training classes.
Initiate programs to improve the effectiveness of training delivery.
Develop and oversee policies and procedures with in person training that include identifying administrative and clearance requirements; establishing protocols; determining logistical training arrangements and communicating information to GAO personnel and training participants.
Independently develop and maintain databases and related spreadsheets to track program activity and facilitate real time analysis and decision making on program performance and outcomes.
Gather, compile and interpret pertinent data using various data collection techniques to respond to audits and data calls.
Serve as the Contracting Officer's Representative (COR) for the contractor supporting the Open-Enrollment system.
Direct the efforts to support procurement activities which include conducting marketing research; preparing contracting materials; managing contract renewals; and contract negotiation.
Oversee contractor performance and deliverables which include evaluating monthly training charges; billing statements and remittances; resolving conflicts and discrepancies; providing contractor performance feedback to management.
Serves as lead point of contact for current and potential customers. Provide operational guidance to customers on how to navigate various systems, courses and requirements. In this role, conducts quality assurance and evaluations of customer experiences.
Collaborates with a variety of staff and management at all levels throughout GAO to communicate operational issues and direct necessary actions to improve the efficiency and effectiveness of training operations.
Assists customers and stakeholders with questions regarding the LMS functionality, LMS services and LMS operations.

Requirements

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Conditions of employment

Must be a U.S. Citizen
Males born after 12-31-59 must be registered for Selective Service
Suitability for Federal employment, as determined by a background investigation
Completion of a probationary period is required.
Completion of a financial disclosure statement is required.
This is a bargaining unit position.
This position required the applicant to be able to obtain and maintain Federal Acquisition Certification for Contracting Officer's Representatives (FAC-COR) Level 1 certification.
You must meet the specialized experience by the closing date of this announcement to be considered.

Qualifications

Minimum Qualification Requirements:
Applicants must have 1 year (52 weeks) of specialized experience at the next lower band or level equivalent to GS-11, PT-I, PE-1, AC-III, or CS-I in the federal service, or comparable private/public sector. Specialized experience is defined as experience analyzing and evaluating data to provide or improve training related services; overseeing the technical work of a contractor to ensure contract deliverables are met; conducting external outreach of training opportunities and coordinating with customers on accessing training services.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

For some advertisements, the GAO receives hundreds, even thousands, of applications from job-seekers. Because of this high level of interest, GAO reserves the option of setting an application number limit.
When an applicant limit is set, USAJOBS will close the vacancy at 12/20/2022.
(A) the day the limit is reached -OR-
(B) the pre-defined closing date of 12/20/2022, whichever comes first.
If the limit is reached before 12/20/2022, all applications in excess of the limit will continue to be accepted until 11:59 pm ET.
The application limit is 100.

The GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).

Based on the staffing needs, additional selections may be made through this vacancy announcement.

This is a bargaining unit position.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

Below are the minimum and maximum pay range for each duty location.

Washington, DC: $87,791 - $139,534
Atlanta, GA: $81,882 - $$130,787
Boston, MA: $92,499 - $147,147
Chicago, IL: $86,728 - $137,847
Dallas, TX: $87,171 - $138,548
Dayton, OH: $82,148 - $131,207
Denver, CO: $87,373 - $138,872
Huntsville, AL: $79,596 - $127,216
Los Angeles, CA: $92,751 - $147,548
Norfolk, VA: $79,526 - $127,103
Oakland, CA: $97,539 - $154,748
Seattle, WA: $87,747 - $139,466

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed in this announcement. You will be further evaluated based on your responses to the assessment questionnaire to determine your level of experience. Please follow all instructions carefully when applying. Your responses must provide sufficient information to determine possession of experience and must be evidenced in your resume. Incomplete responses (e.g. see resume, or like), errors or omissions will affect your eligibility.

All qualified candidates will be assigned to a quality category: Best Qualified, Well Qualified, Qualified. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be further evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Collaboration, Contract Negotiation and Procurement, Customer Service, Data Gathering and Analysis, and Training Program Administration

The Category Rating Process does not add veterans' preference points but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service- connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/11738197

Help

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Michelle Furukawa at furukawam@gao.gov to obtain an alternative application.

Agency contact information

Michelle Furukawa

Email: furukawam@gao.gov

Address: Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.

Required Documents

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To apply for this position, you must submit a complete Application Package which includes:

Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
Other supporting Documents:
- Cover Letter, optional
- Veteran' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)

How to Apply

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To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Michelle Furukawa at furukawam@gao.gov to obtain an alternative application.

Agency contact information

Michelle Furukawa

Email: furukawam@gao.gov

Address: Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.