Clarification from the agency

Open to US and Non US Citizens.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children?s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Conditions of employment

• Must be 18 years of age or older at time of appointment or placement into the position.
• Direct Deposit and Social Security Card are required.
• Meet qualification/eligibility/physical/background requirements for this position.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• A one year probationary period may be required (either initially or upon conversion, if applicable).
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• Must be willing to accept varying and/or rotating shifts to include hours between 6:00 A.M and 6:00 P.M. with possible nights, weekends, holidays and split shifts as required.
• Satisfactorily complete an employment verification (E-Verify) Check.
• Complete and signed DA 3433 is required prior to entrance on duty.
• Travel to on and off post locations may be required.
• The dual compensation guidelines DO NOT apply to this position. All GS and NAF employees whether fulltime or part time are eligible to apply for this position.

Qualifications

NF-02 Qualifications:

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).

NF-03 Qualifications:

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

HIGHLY PREFERRED FOR NF-02 & NF-03: ALL highly preferred candidates will:

• Possess familiarity with Army policies and regulations.

ADDITIONAL HIGHLY PREFERRED FOR NF-03 ONLY: Highly preferred NF-03 candidates will also:

• Possess experience utilizing automated systems for childcare operations.

The experience and knowledge listed above MUST be reflected on your resume to be considered a Highly Preferred candidate.

Applicants meeting the Highly Preferred criteria position will be referred first to the Selecting Official. All other applicants will be referred for consideration if the certificate (referral list) is returned with no selection.

Referrals and selections can be made at either grade.

Full position description can be found here: NF-02 NF-03

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

• Spouse Employment Preference
• Involuntarily Separated from the Military
• Business Based Action
• Current/Former NAF Employee / Current Appropriated Employee
• Outside Applicant Veteran / Spouse/Widow/Parent of Veteran
• Outside Applicant Non-Veteran

Required documents for each consideration category can be found in the applicant information kit, point of contact information is listed at the bottom of this announcement if applicants have any questions about these consideration groups or documents. Applicants are also welcome to reach out to confirm receipt of the required documents or information when submitting an application for this position.

Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible.

By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility. For additional information on what may be required to support the applicant's eligibility claim, please refer to our Applicant Information Kit found in the applicant information kit.

CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration.
We will need position title, series, grade, location and agency in order determine priority consideration.
To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action.