General Information
There are a few vacancies that may be filled at either Lakewood, CO or location to be determined. Salary dependent upon the agreed upon duty location of the position. Locality pay tables can be found here. First time hires to the Federal Government are typically hired at the Step 01.
Summary
General Information
There are a few vacancies that may be filled at either Lakewood, CO or location to be determined. Salary dependent upon the agreed upon duty location of the position. Locality pay tables can be found here. First time hires to the Federal Government are typically hired at the Step 01.
The USGS Science Analytics and Synthesis Center is seeking high school, associate, undergraduate, graduate level student working towards a degree in Information Technology to gain practical experience in Information Technology
As a Student Trainee (IT support) you will serve in a trainee capacity, performing routine and recurring development assignments to acquire knowledge and understanding of functions, principles, practices, and methods used in the area of Communication, information technology, Computer systems.
Duties include:
Assists in the installation of new and revised commercial off-the-shelf software packages. Aids staff in using various computer equipment and software.
Assists with the configuration of personal workstations to interface with existing LAN and mainframe servers.
Modifies software scripts. Performs routine updates of various server applications. Runs security patches on Windows servers.
Serves as backup support for the database and server administrator. Creates network maps, updates documentation, create schematics of system infrastructure
Uses reporting software such as Jira and Cloudchecker.
Provides assistance and support for assignments and projects relative to the delivery of customer support services.
Performs routine and recurring assignments in identifying and resolving recurring and routine issues and problems as they arise. IN addition to the GS - 5 duties this candidate will performs the following major duties associated with this work:
Diagnoses and resolves recurring technical problems in response to customer reported incidents; and reports, responds to, and resolves customer requests. Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customers technical need s .
Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components on system servers .
Assists teams responsible for planning and delivering a full range of customer IT support services to the organization. Participates in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services.
Presents formal and informal training, guidance, and assistance to IT customers. Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
Participates in internal staff meetings, sharing information obtained through research of tracking/ticketing systems, presenting alternatives and recommendations for improving IT customer service delivery, and assisting higher graded specialists in preparing for such meetings or data calls.
Provides routine advice and guidance to IT customers requesting information on established policy or procedures, including those related to information security
Physical Demands/Work Environment: The work is primarily sedentary; however, some work may require walking and standing in conjunction with customer site visits, travel, and attendance at meetings and conferences away from the work site. The work may also involve carrying light item, such as papers, books, or small parts; lifting, with assistance, various pieces of IT equipment such as computers, components, and printers; or driving a motor vehicle. The work does not require special physical effort. Work is typically performed in an office setting where typical risks and discomforts that require normal safety precautions occur; however, some work may occur in research facilities or industrial and/or maintenance areas that may require the use of hardhats, hearing protection, or other protective equipment.
There are a few vacancies that may be filled at either Lakewood, CO or location to be determined. This position is eligible for workplace flexibilities which may include remote work or telework options. The final duty location of each selectee will be a joint decision made between each selectee and the hiring official. Locality pay will be adjusted appropriately and determined by the final duty location of each selectee.
Remote Work: Remote work is a flexible work arrangement in which an employee conducts their work from a personally designated location, most often their residence. If your final duty location is anywhere other than Lakewood, CO you will be considered to be a remote worker.
Telework Eligibility: If your final duty location is Lakewood, CO, you may have an option to telework in accordance with the DOI Telework policy and with supervisory approval. The selectee will typically report to the designated physical worksite on a regular and recurring weekly basis.
Suitable for Federal employment, as determined by background investigation.
The entire period served under the Intern Program counts as a trial period.
Housing will not be provided.
Are There Any Special Requirements For This Position?
If selected you may be asked to provide information regarding your COVID-19 vaccination status for the purposes of implementing workplace safety protocols, such as those related to masking, physical distancing, testing, travel, and quarantine.
If converted to a permanent or term appointment, the anticipated target position will be IT Specialist GS-11; however, the target position and FPL may change based on the need of the organization at that time. Interns must meet the qualification requirements for the position to which converted.
If selected, you will be required to provide official transcripts and/or letter from the school stating you are enrolled in a degree/certificateprogram on at least a half time basis in good standing and your expected graduation date.
A background investigation will be required for this position. Continued employment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.
Qualifications
Eligibility Requirements
In order to be eligible for an appointment under the Pathways Internship Program:
You must be a student accepted for enrollment or enrolled in a degree or certificate program on a full- or half-time basis as defined by the school (certificate program means post-secondary education, in a qualifying educational institution, equivalent to at least one academic year of full-time study that is part of an accredited college-level, technical, trade, vocational, or business school curriculum); AND
Enrollment is with a qualifying educational institution such as a high school or state-approved homeschool; or accredited technical or vocational school; a 2- or 4-year college or university; a graduate or professional school (e.g., law school, medical school); or a post-secondary home school curriculum; AND
Students currently enrolled must be in good academic standing maintaining a 2.0 grade point average on a cumulative basis; AND
The duties of this position should be related to your academic or career goals.
You must continue to meet these eligibility requirements throughout the duration of your appointment under the Pathways Internship Program.
Students who successfully complete the internship program may be eligible for conversion to a permanent appointment or a term (1-4 years in duration) appointment without further competition. Eligibility requirements for conversion: must be a U.S. Citizen; complete at least 640 hours of work experience acquired through the Internship Program (*may waive up to a total of 320 hours under specific conditions); successfully complete your degree or certificate requirements from a qualifying institution; meet the qualification requirements for the position to which you will be converted; meet agency-specific requirements as outlined in the Participant's Agreement; and must have performed successfully in your position as documented through performance evaluations. *NOTE: To learn more about the conditions under which a portion of the work experience hours may be waived, visit https://www.usgs.gov/about/organization/science-support/human-capital/students-and-recent-graduates.
Qualification Requirements
This internship is geared toward students majoring in one of the following areas of study: Information Technology, Computer Science< Statistics, Mathematics
Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
GS-05:
Applicants must meet one of the following to qualify for the GS-05 level:
**Successful completion of a full 4 year course of study above high school leading to a bachelor's degree in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
**OR responsible IT experience in all of the competencies listed above.
GS-07: Applicants must meet one of the following to qualify:
**One year of successfully completed graduate level education (18 semester hours, 27 quarter hours or the equivalent) in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
**OR Super Academic Achievement based on undergraduate study. (CLICK HERE FOR MORE INFORMATION ON SUPERIOR ACADEMIC ACHIEVEMENT)
**OR one year of appropriate specialized experience equivalent to at least the GS-05 level in the Federal service that demonstrates performance of tasks such as: (1) Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language; (2) Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; (3) Operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; (4) Scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; or (5) Preparing documentation on cost/benefit studies where this involved summarizing the materials and organizing it in a logical fashion. For task examples 1-5, the level of work typically would have involved receiving clear, specific, and detailed instructions as to the methods, procedures, and guidelines to use.
You must meet all qualification and eligibility requirements for the position by the closing date of the announcement.
Education
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://www.usgs.gov/about/organization/science-support/human-capital/how-foreign-education-evaluated-federal-jobs .
Additional Information
USGS has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework in accordance with the DOI Telework policy and with supervisor approval. The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis.
For additional information on our internal telework policy, reference the Department of the Interior Telework Handbook at: https://www.doi.gov/telework/policies.
Throughout the recruitment & hiring process we will be communicating with you via email; therefore, it is imperative that the email address you provide when applying for this vacancy remains active. Should your email address change, please notify the point of contact identified in the vacancy announcement as soon as possible so that we can update our system.
This position is being filled under the Pathways Internship Program which is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school.
Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.
Under Executive Order 11935, only United States citizens & nationals (residents of American Samoa and Swains Island) may compete for civil service jobs. Agencies are permitted to hire non-citizens only in very limited circumstances where there are no qualified citizens available for the position.
Additional information
USGS employees are subject to Title 43, USC Section 31(a) & may not: (a) have any personal, private, direct or indirect interest in lands or mineral wealth of lands under survey; (b) have any substantial personal, private, direct or indirect interests in any private mining or mineral enterprise doing business with the US; or (c) execute surveys or examinations for private parties or corporations.
The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.
DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
The Department of the Interior (DOI) places a high value on diversity of experience and cultural perspectives and encourages applications from all interested eligible candidates. Diversity, equity, inclusion, and accessibility (DEIA) are fundamental principles that guide the Department and allow us to successfully achieve our mission.
THE FEDERAL GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
--Basis of Rating: All applicants who meet the basic eligibility and qualification requirements will be referred to the selecting official in veterans' preference order.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
All applicants must submit the following documentation by the closing date of this job announcement to be considered:
-TRANSCRIPTS for all schools/universities that you have attended (AA, BS, MS, PhD, etc.). You may submit official or unofficial transcripts. Please ensure that all documentation is legible.
-PROOF OF ENROLLMENT FOR THE CURRENT OR UPCOMING SEMESTER. This may be documented on your official/unofficial transcripts, a course schedule, an acceptance letter from your university for future enrollment, or an official letter of enrollment from the university registrar's office or a university counselor, as long as your enrollment for the current or upcoming semester is clearly documented. If you do not provide proof of enrollment for the current or upcoming semester, you will be disqualified from further consideration.
-IF YOU ARE IN YOUR LAST SEMESTER/QUARTER of completing your degree/certificate requirements, you must show proof of acceptance to a continuing degree/certificate program. This may be documented by an acceptance letter for future enrollment in a degree/certificate program. If you do not provide proof of continuing education, you will be disqualified from further consideration. If selected, you will be required to provide official transcripts.
Veterans Preference: If you are claiming veterans' preference you must provide a legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy or any official documentation from the Armed Forces that confirms your dates of service and that your separation, discharge, or release from active duty was under honorable conditions (i.e., Honorable or General Discharge).
Note: If you have more than one DD-214 for multiple periods of active duty, submit a copy for each period of service.
If you are currently on active military duty, you must provide documentation (e.g., campaign document, award citation, etc.), that verifies entitlement to veterans' preference and that your character of military service is honorable.
If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must also submit documentation that supports your claim, e.g., an official statement from the Department of Veterans Affairs (dated 1991 or later) or from a branch of the Armed Forces certifying the existence of a service-connected disability, or the award of the Purple Heart, etc. The overall rating must be identified on your certification letter or separation orders.
Documentation must be received by the closing date shown in this vacancy announcement. If you fail to submit any of the required documentation, you will not be granted veterans' preference. Additional information on veterans' preference can be found in the VetGuide.
Required documents may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
--Applications (resume and application questions) for this vacancy must be received on-line via USAJOBS BEFORE midnight Eastern Time (Washington, D.C. time) on the closing date of this announcement. If you fail to submit a complete online resume, you will not be considered for this position. Requests for extensions will not be granted. Most libraries, employment offices, and all USGS personnel offices can provide access to the Internet. If applying online poses a hardship for you, you must speak to someone in the Servicing Human Resources Office listed on this announcement PRIOR TO THE CLOSING DATE for assistance.
--Instructions for Applying Online for this Vacancy Announcement: 1)Click the blue "Apply Online" button. 2)If you are not a registered USAJOBS user, please create a new account and follow the instructions to complete your application process. If you are a registered user, login to access your existing USAJOBS profile. 3)As a registered user, select a stored resume and select one or more of your stored documents to attach to your application. 4)Check the "Certification" box and click the "Apply for this position now!" button located at the bottom of the screen. 5)Address the eligibility questions as well as the questionnaire containing questions and/or task statements that address the knowledge, skills, abilities and/or competencies for this vacancy. 6)Submit required documents using one of the available methods listed below. 7) If you experience technical difficulties during the online application process, please contact the USAJOBS helpdesk.
SCIENCE ANALYTICS AND SYNTHESIS
12201 Sunrise Valley Drive
Mail Stop 600
Reston, VA 20192
US
Next steps
--If you are one of the most highly qualified candidates, you will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30-45 days of the closing date of this announcement. You will be notified via email of the outcome. You can also go to "My Account" within USAJOBS to review your Application Status.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All applicants must submit the following documentation by the closing date of this job announcement to be considered:
-TRANSCRIPTS for all schools/universities that you have attended (AA, BS, MS, PhD, etc.). You may submit official or unofficial transcripts. Please ensure that all documentation is legible.
-PROOF OF ENROLLMENT FOR THE CURRENT OR UPCOMING SEMESTER. This may be documented on your official/unofficial transcripts, a course schedule, an acceptance letter from your university for future enrollment, or an official letter of enrollment from the university registrar's office or a university counselor, as long as your enrollment for the current or upcoming semester is clearly documented. If you do not provide proof of enrollment for the current or upcoming semester, you will be disqualified from further consideration.
-IF YOU ARE IN YOUR LAST SEMESTER/QUARTER of completing your degree/certificate requirements, you must show proof of acceptance to a continuing degree/certificate program. This may be documented by an acceptance letter for future enrollment in a degree/certificate program. If you do not provide proof of continuing education, you will be disqualified from further consideration. If selected, you will be required to provide official transcripts.
Veterans Preference: If you are claiming veterans' preference you must provide a legible copy of your DD-214, Certificate of Release or Discharge from Active Duty, member 4 copy or any official documentation from the Armed Forces that confirms your dates of service and that your separation, discharge, or release from active duty was under honorable conditions (i.e., Honorable or General Discharge).
Note: If you have more than one DD-214 for multiple periods of active duty, submit a copy for each period of service.
If you are currently on active military duty, you must provide documentation (e.g., campaign document, award citation, etc.), that verifies entitlement to veterans' preference and that your character of military service is honorable.
If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must also submit documentation that supports your claim, e.g., an official statement from the Department of Veterans Affairs (dated 1991 or later) or from a branch of the Armed Forces certifying the existence of a service-connected disability, or the award of the Purple Heart, etc. The overall rating must be identified on your certification letter or separation orders.
Documentation must be received by the closing date shown in this vacancy announcement. If you fail to submit any of the required documentation, you will not be granted veterans' preference. Additional information on veterans' preference can be found in the VetGuide.
Required documents may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
--Applications (resume and application questions) for this vacancy must be received on-line via USAJOBS BEFORE midnight Eastern Time (Washington, D.C. time) on the closing date of this announcement. If you fail to submit a complete online resume, you will not be considered for this position. Requests for extensions will not be granted. Most libraries, employment offices, and all USGS personnel offices can provide access to the Internet. If applying online poses a hardship for you, you must speak to someone in the Servicing Human Resources Office listed on this announcement PRIOR TO THE CLOSING DATE for assistance.
--Instructions for Applying Online for this Vacancy Announcement: 1)Click the blue "Apply Online" button. 2)If you are not a registered USAJOBS user, please create a new account and follow the instructions to complete your application process. If you are a registered user, login to access your existing USAJOBS profile. 3)As a registered user, select a stored resume and select one or more of your stored documents to attach to your application. 4)Check the "Certification" box and click the "Apply for this position now!" button located at the bottom of the screen. 5)Address the eligibility questions as well as the questionnaire containing questions and/or task statements that address the knowledge, skills, abilities and/or competencies for this vacancy. 6)Submit required documents using one of the available methods listed below. 7) If you experience technical difficulties during the online application process, please contact the USAJOBS helpdesk.
SCIENCE ANALYTICS AND SYNTHESIS
12201 Sunrise Valley Drive
Mail Stop 600
Reston, VA 20192
US
Next steps
--If you are one of the most highly qualified candidates, you will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30-45 days of the closing date of this announcement. You will be notified via email of the outcome. You can also go to "My Account" within USAJOBS to review your Application Status.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
