The Director, Center Engagement and Business Integration Services, is responsible for leading the Kennedy Space Center (KSC) internal communication and engagement efforts for target audiences including the public, NASA employees, and other stakeholders. Additionally, oversees the Center's business management responsibilities including internal control assessments, analysis, and certifications, and KSC Exchange Operations.
This announcement has been amended to extend the closing date.
Summary
The Director, Center Engagement and Business Integration Services, is responsible for leading the Kennedy Space Center (KSC) internal communication and engagement efforts for target audiences including the public, NASA employees, and other stakeholders. Additionally, oversees the Center's business management responsibilities including internal control assessments, analysis, and certifications, and KSC Exchange Operations.
This announcement has been amended to extend the closing date.
The area of consideration for this position is all groups of qualified individuals within the civil service, Senior Executive Service (SES) reinstatement eligible, and SES Candidate Development Program certified graduates with noncompetitive eligibility. A person is considered to be in the civil service only if occupying a civil service position at the time of application.
This position reports to the Kennedy Space Center (KSC) Center Director. The Director Center Engagement and Business Integration Services:
Oversees and manages the concessionaire agreement for the KSC Visitor Complex; and oversees the KSC Exchange Operations and provides Center leadership for assigned Agency, Center, community, Federal employee support and relations programs. Leads team responsible for delivering employee welfare, morale, and recreational services through several business units.
Oversees the KSC Business Integration Services function which executes several integrated business management responsibilities for the Center. Ensures efficient business operations and accountability by performing internal control assessments, analysis, and certifications for the Agency Annual Statement of Assurance, integrating business system elements to meet requirements of ISO 90001.
Oversees the interface to the Center Director and Deputy Center Director for issuance of KSC management directives, organizational business objectives and agreements, center level processes/procedures and official delegations of authority and the release of official charters for councils, boards and working groups.
Ensures implementation of the Internal Audit Program for the Center's management systems and oversees the Center Audit Liaison to the Government Accountability Office and the NASA Office of Inspector General.
Ensures KSC representation in various agency organizations, such as the Agency Management System Working Group, the Agency Internal Controls Working Group, the Agency Audit Liaison Representatives Network, and the Agency Directives Managers.
Interacts with the Center Director and center Executive Management Team (EMT) in developing workforce messaging associated with key areas of interest effecting operations.
Implements, integrates, and administers Center policies, programs, and activities in coordination with NASA's Offices of Communications and the Office of Science, Technology, Engineering, and Math.
Oversees centralized strategic communication, ensuring Center information is appropriately distributed to employees, partners, and the public.
Oversees the official Center spokespersons routinely engaged in live television commentary and crisis communications and exercises technical oversight of the management of high-end audiovisual equipment for an active newsroom and live television auditorium to ensure both internal and external communication is accomplished.
Responsible for capturing and amplifying the NASA and evolving KSC multiuser spaceport story through innovative communications campaigns, engaging in public activities, and direct relationships with academic institutions, community organizations, government representatives, and industry partnerships.
The individual selected will be required to file an 'Executive Branch Personnel Financial Disclosure Report' (OGE-278) in accordance with the Ethics in Government Act of 1978.
Initial Senior Executive Service (SES) Career appointee is subject to a one-year probationary period.
Successful completion of a background investigation commensurate with the risk and sensitivity level of the position.
Successful completion of pre-employment and random drug testing may be required.
Must meet qualifications requirements by the closing date of this announcement.
Qualifications
You must have the skill and ability to perform the duties described above as demonstrated by progressively responsible supervisory/leadership experience, normally obtained over several years by serving in positions at the GS-15 level or equivalent.
To meet the minimum qualification requirements for this position, you MUST address each Executive Core Qualification (ECQ) and Mandatory Technical Qualification (MTQ) separately. If you fail to do so, your application will be rated ineligible. We recommend you provide two (2) examples of relevant experience for each ECQ. Responses to ALL ECQs must not exceed ten (10) pages; MTQ responses must not exceed one (1) page per MTQ. Please include your full name on all documents submitted.
If you are currently serving under a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed a SES Candidate Development Program and been certified by Office of Personnel Management (OPM) you MUST submit a resume and in a separate document address the MTQs. Any ECQs submitted will not be considered. Your resume must clearly state that you are a current career SES, eligible for reinstatement, or SES CDP certified and year of certification.
ECQ 1 - Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 - Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - Business Acumen: The ability to manage human, financial, and information resources strategically.
ECQ 5 - Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
MANDATORY TECHNICAL QUALIFICATIONS:
MTQ 1- Demonstrated experience in communication management to include planning, managing and executing large scale communication and outreach events (both internal and/or external to an agency) in partnership with other organizations, including, but not limited to academic institutions, community organizations, government representatives, and/or industry partnerships.
MTQ 2- Demonstrated experience leading and managing federal agency business management functions, including audits, directives, updating and maintaining organizational business objectives and agreements, and/or processes and procedures for large organizations.
Education
No Educational Requirement
Additional information
Must be able to obtain and maintain a secret security clearance.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All qualifications requirements must be met by the closing date of the announcement. You will be evaluated based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. If you meet the basic qualification requirements, your application will be evaluated based on your narrative statements addressing the ECQs and MTQs. Your application may then be referred to and evaluated by an Executive Resources Panel (ERP) and will be placed in one of the following categories: Not Qualified, Qualified, or Highly-qualified. Candidates may receive an interview and/or be asked to provide a list of references. The ERP will make a recommendation to the appropriate approving authority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.
Kennedy Space Center
Space Commerce Way
Titusville, FL 32899
US
Next steps
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.
Kennedy Space Center
Space Commerce Way
Titusville, FL 32899
US
Next steps
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
