The incumbent selected will work in one or more of following specialties: Policy and Planning, Network Services, Enterprise Architecture (ENT/ARCH), Data Management, Security(INFOSEC), Internet, Systems Analysis, Systems Administration, Applications Software, Customer Support, Operating Systems, IT Project Management, or IT Program Management.
Examples of duties at the GS-07: (This is NOT an all-inclusive list):
Assists customers in researching technical decisions, such as deciding how to select off-the-shelf hardware and software and how to use available technology products and equipment. Follows up with vendors to ensure that customers' needs are clearly understood. Assists a higher graded specialist in developing a position for negotiating the technical requirements with the vendor/contractor, while assisting the contracting officer in negotiating a reasonable price for designated project/task.
Identifying and resolving issues and problems, such as those relating to network configuration, systems services, or other IT matters.
Using basic IT analytical techniques to research work methods and procedures to perform successive steps to perform limited, conventional IT work/projects.
Examples of duties at the GS-09: (This is NOT an all-inclusive list):
Assists and participates in the planning and delivery of information technology (IT) customer support services to assigned organizations, including installation, configuration, troubleshooting, customer assistance, or training in support of customer requirements
Provides general or limited technical support and assistance when problems arise with IT equipment and/or services, assisting customers in identifying general problems and researching possible solutions. Researches problems encountered with IT systems, program and hardware/software specifications.
Performs technical IT data management functions and designs tools and techniques for analysis of data, Provides IT support in the normalization, installation and/or implementation of IT databases.
Examples of duties at the GS-11 and 12: (This is NOT an all-inclusive list):
Determines hardware/software needs, reviews, and installs hardware/software to maintain the integrity and accessibility of the system. Monitors network performance and ensures that optimum performance is maintained at all times. Provides technical advice and assistance, including training to personnel involved in the utilization of the network.
Uses knowledge of IT principles, methods, and practices to plan, implement and coordinate services to diagnose and resolve problems, and ensure continuous service.
Coordinates, develops, and implements local and/or regional IT systems, resolves IT problems; develops and displays summarized management statistics; ensures program accuracy and implementation; writes, evaluates and reviews procurement specifications, and accepts and/or rejects products.
Evaluates the feasibility of proposed new systems or applications development projects, consulting with customers to refine functional requirements, translating functional requirements into design specifications, determining best approaches for implementation with the technical environment, and working with developers to solve problems.
Designs, develops, and manages websites for Internet and Intranet sites. Gathers appropriate data, develops and/or acquires computer graphics and images. Maintains statistics on related websites and ensures quality and accuracy of websites are consistently monitored.
Provides documentation to end-users and ensures proper hardware and software configurations. Analyzes proposed change requests to ensure consistency with organizations' program direction; evaluates various hardware and software available; coordinates implementation via status meetings; provides guidance and notifies appropriate users of change.
Planning and implementing policies, programs and regulations affecting cybersecurity architecture program relationships, performance and organizational objectives.
Managing the development and implementation of efficient and effective short term and long term strategies and processes to continuously identify and evaluate and mitigate risks across the cybersecurity landscape to reduce identified enterprise wide cybersecurity threats and vulnerabilities.
Analyzes cybersecurity and risk management program objectives and processes to determine whether changes in policies, procedures, or organizational structures are efficient and effective.
Collaborates with internal and external stakeholders, leadership and regulatory officials, and meeting with industry partners, and Federal, and State and local agencies to identify and recommend modifications or additional IT services, products, and/or solutions.
Conducting software and cloud related strategic planning, industry analysis, and National Institute of Standards and Technology (NIST) based supply chain risk management.
Suitable for Federal employment, determined by a background investigation.
You may be required to serve a probationary trial period.
US Citizenship or National (Residents of American Samoa and Swains Island)
This announcement will be used to fill different positions on an ongoing-basis as jobs become vacant. Applicants will only be notified should management request interviews for specific IT positions for which you qualify. You can confirm the submission of your application through your USAJobs account.
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation, level will be determined for the position which you are selected.
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
Locality pay will be determined once the duty location has been established. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
BASIC QUALIFICATIONS: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification) as appropriate. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. In addition to meeting the qualification requirements listed below for the GS-7, GS-9 level, GS-11 level, and/or GS-12 level you must also demonstrate experience with each of the four competencies listed below:
Attention to Detail- This skill is generally demonstrated by assignments where the applicant monitors, maintains, or updates data, records, or other information.
Customer Service- This skill is generally demonstrated by assignments where the applicant develops a working knowledge of the customer's business or function.
Oral Communication- This skill is generally demonstrated by assignments where the applicant contacts others orally to obtain and provide information.
Problem Solving- This skill is generally demonstrated by assignments where the applicant identifies or anticipates needs or problem.
The GS-07 base salary range per year will depend on the duty location.
To qualify, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service.
SPECIALIZED EXPERIENCE GS-07: Specialized experience is experience performing routine administrative work requiring basic information technology knowledge, and completing work products and IT projects using IT methods and techniques, application of IT theory, and basic principles.
OR
You may substitute education for specialized experience as follows: 1 year of graduate level education at an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. OR Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
The GS-09 base salary range per year will depend on the duty location.
To qualify, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service.
SPECIALIZED EXPERIENCE GS-09: Specialized experience is experience performing routine administrative work requiring basic information technology knowledge, and completing work products and IT projects using IT methods and techniques, application of IT theory, basic principles, and applying different and unrelated IT processes and methods to complete developmental assignment such as monitoring network functionality, participating in testing or evaluating technical data or components, translating customer business requirements into technical specifications, providing information to customers on using installed systems, etc.
OR
You may substitute education for specialized experience as follows: a master's or equivalent graduate degree OR two full years of progressively higher level graduate education leading to a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
The GS-11 base salary range per year will depend on the duty location.
To qualify, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service.
SPECIALIZED EXPERIENCE GS-11: Examples of specialized experience include assisting with:
Evaluating unusual technical or customer circumstances to determine new or changing IT needs;
Researching and resolving varied operational and support problems and issues;
Interpreting diverse technical and business data and translating them into technical specifications;
Refining work methods in process to satisfy customer requirements such as evaluating technical requirements; monitoring or troubleshooting IT systems, design, hardware/software applications and/or security related problems in assigned customer organizations; managing user accounts
OR
You may substitute education for specialized experience as follows: A Ph.D. or equivalent doctoral degree or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
The GS-12 base salary range per year will depend on the duty location.
To qualify, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service
SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is providing comprehensive advice and technical input in the research, analysis, and resolution of a variety of unusually complex technical IT and organizational problems; determining new or changing technology needs; researching and resolving varied operational and support problems and issues; interpreting diverse technical and business data and translating data into technical specifications; and refining work methods to satisfy organizational requirements.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
Note: If substituting Superior Academic Achievement (SAA) for experience at the GS-7 level, please note that grade-point averages are rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. The Qualifications requirements above will reflect if SAA is accepted for this position and the online questionnaire will offer the option to select SAA as a qualifying response.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions
Additional information
This announcement will be used to fill different positions on an ongoing-basis as jobs become vacant. Applicants will only be notified should management request interviews for specific IT positions for which you qualify. You can confirm the submission of your application through your USAJobs account.
Bargaining Unit Status: - Depending on the position and duty location, this position may eligible for the bargaining unit
Promotion Policy If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants if that specific position has promotion potential to a higher grade.
Recruitment/Relocation Incentive On a case-by-case basis, the following incentives may be approved:
Recruitment incentive if you are new to the federal government
Relocation incentive if you are a current federal employee
Credit toward vacation leave if you are new to the federal government
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is:
Reflected in our policies, procedures and work environment;
Recognized by our employees, customers and stakeholders; and
Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area. This vacancy announcement does not preclude filling this position by other means. Management also has the right not to fill the position.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be evaluated against the basic qualifications. Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. Veterans' Preference does not apply to the direct hire recruitment procedures. Certain selections made under this notice will be processed as new appointments to the civil service. Current civil service employees might be given new appointments to the civil service. You may not be considered for the position, if any part of the application is incomplete or missing the required supporting documentation. Falsifying your background, education and/or experience is cause for not hiring you or dismissing you if hired.
If you are an Interagency Career Transition Assistance Plan eligible or a GSA Career Transition Assistance eligible, you must be considered well qualified to receive priority (ICTAP/CTAP). Well qualified is defined as possession of the majority of competencies required for the position and will be determined, based upon a review of your resume against the competencies required for the position being filled.
This GS-07 position is a Luevano-covered position. Eligible applicants applying under the following authorities for the GS-5 & 7 grade levels must take and pass the Administrative Careers With America (ACWA) assessment as part of the qualifications/rating process: Veterans Employment Opportunity Authority (VEOA), 30% Disabled Veterans Authority, Military Spouse Authority and, non-competitive authority to hire Peace Corps returnees and AmeriCorps VISTA (Volunteers in Service to America). Once assessed, these applicants are evaluated in the method described above.br>
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
Veterans:
Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This Direct Hire Public Notice will be used to build a list/inventory of applicants that may be referred as vacancies become available.
You must submit a complete online application, including any required documents, before your eligibility can be confirmed. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Applicants having issues with an application may also contact the MGS help desk at mgshelp@monster.com or call (866) 656-6830 to speak directly to a MGS help desk attendant during working hours.
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (CPS)
1800 F Street NW - Room 1100
Washington, District of Columbia 20405
United States
Next steps
This Notice is issued under direct-hire authority to recruit new talent to occupations for which there is a severe shortage of candidates. We have a severe shortage of qualified applicants for our Information Technology positions. To help us fill these jobs, we have been granted “Direct Hire Authority” or DHA. This means that when we have a vacant job, we can hire any qualified candidate, either from this notice or from any source. The benefit of applying to this notice is that your application may be shared with a hiring manager if they request resumes from this notice.
The following process is used if your application is complete and active as of the cut-off date deadline.
ELIGIBILITY/QUALIFICATIONS:Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT:If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER:If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
Veterans:
Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This Direct Hire Public Notice will be used to build a list/inventory of applicants that may be referred as vacancies become available.
You must submit a complete online application, including any required documents, before your eligibility can be confirmed. Errors or omissions may result in your not being considered for this vacancy. You can modify/complete your application any time before the vacancy date/time deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Applicants having issues with an application may also contact the MGS help desk at mgshelp@monster.com or call (866) 656-6830 to speak directly to a MGS help desk attendant during working hours.
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (CPS)
1800 F Street NW - Room 1100
Washington, District of Columbia 20405
United States
Next steps
This Notice is issued under direct-hire authority to recruit new talent to occupations for which there is a severe shortage of candidates. We have a severe shortage of qualified applicants for our Information Technology positions. To help us fill these jobs, we have been granted “Direct Hire Authority” or DHA. This means that when we have a vacant job, we can hire any qualified candidate, either from this notice or from any source. The benefit of applying to this notice is that your application may be shared with a hiring manager if they request resumes from this notice.
The following process is used if your application is complete and active as of the cut-off date deadline.
ELIGIBILITY/QUALIFICATIONS:Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT:If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER:If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
