Announcement to close on February 3, 2023. THIS IS A PUBLIC NOTICE: This full-time TERM remote position is located in GSA, Technology Transformation Services (TTS), and is responsible for improving the public’s experience by helping federal agencies make their services more accessible, efficient, secure and effective. The incumbent will serve as agency IT expert to perform analyses to improve business processes, solutions, practices, products, services or strategies based on user needs.
Summary
Announcement to close on February 3, 2023. THIS IS A PUBLIC NOTICE: This full-time TERM remote position is located in GSA, Technology Transformation Services (TTS), and is responsible for improving the public’s experience by helping federal agencies make their services more accessible, efficient, secure and effective. The incumbent will serve as agency IT expert to perform analyses to improve business processes, solutions, practices, products, services or strategies based on user needs.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
Pay scale & grade
GS 13
Location
Few vacancies in the following location:
Anywhere in the U.S. (remote job)
Few vacancies
Remote job
Yes
Telework eligible
Not applicable, this is a remote position.
Travel Required
Occasional travel - Occasional travel may be required.
Relocation expenses reimbursed
No
Appointment type
Term - Initial appointments to last longer than 1 year, but NTE 4 years. GSA, may extend appt up to 4 additional years. No individual hired under this DHA can serve in excess of 8 years with GSA.
Work schedule
Full-time - Remote
Service
Competitive
Promotion potential
NA - Selection at the GS-13 is the full performance level and there will be no promotion potential.
EXPIRATION OF YOUR APPLICATION. Please be advised that although this posting is active for one year, all applications will have a
120 day expiration. If you are still interested in being considered after your 120 days are up, you must extend your application PRIOR to that date. To extend, please return to the Applicant Dashboard on your USAJOBS account, select the vacancy, and update your
application.
TTS is seeking to fill multiple TERM appointments at the GS-13 level.
This is a virtual/remote position.
Duty station to be determined upon selection.
Salary to be determined upon selection, depending on duty location.
Current civil service employees will receive new appointments if selected under this Direct Hire Authority.
Any selections made will be contacted by Human Resources. No additional status notifications will be sent.
Your application status will not change from "application received/in review" even after the public notice has closed.
You must perform the following Major Duties utilizing expert level skill, mastery knowledge and significant IT experience:
GS-13:
Systems Analyst:
Engages with customer agencies to perform needs analyses to support new or improved business processes, solutions, practices, products, services or strategies based on user needs. This includes researching, customer listening, advising, developing, and implementing information architecture, interaction design, content strategy, change management, product design, organizational design, and service design methodologies tailored to the unique IT project needs.
Project Service, Platform, or Product Support:
Provides sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related issues for the betterment of the customer. Provides technical advice on how to use research findings to influence digital projects, products, platforms, or service development.
Relationship Management:
Works closely with project team and partner agencies to navigate and work through conflicting priorities from stakeholders to develop cooperative relationships.
US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Register with the Selective Service if you are a male born after 12/31/1959
Direct Deposit of salary check to financial organization required.
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
There may be some walking, standing, bending, carrying of light items, or driving an automobile. No special physical demands are required to do the work.
Participate in the Continuity of Operations Plan (COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than your primary work site (which may be outside of your commuting area).
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The GS 13 step 1 salary range starts at $94,373 per year. The total salary will be determined upon selection and based on the associated GS locality pay table for your assigned duty location.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
QUALIFICATIONS
BASIC REQUIREMENTS: Have IT-related experience demonstrating EACH of the four competencies listed below:
Attention to Detail - This skill is generally demonstrated by assignments where the applicant investigates and evaluates “state of the art” technology of the industry.
Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.
Oral Communication - This skill is generally demonstrated by assignments where the applicant persuades others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints.
Problem Solving - This skill is generally demonstrated by assignments where the applicant identifies and accommodates technology and resource constraints; AND
GS-13 LEVEL SPECIALIZED EXPERIENCE REQUIREMENTS: In addition to the Basic Requirements listed above, you must have one year of specialized experience. Specialized experience: Specialized experience for this role is defined as:
Experience collaborating on design, content strategy, or service design projects and initiatives;
Experience using design methodologies such as information architecture, UX writing, editorial design, usability research, user interviews, contextual inquiries, observational research, participatory workshops or product design;
Experience in designing and/or developing digital products, platforms, or services;
Experience with iterative or agile methodologies;
Experience participating in content strategy or design sessions or workshops.
Education
This job does not have an education qualification requirement.
Additional information
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is:
Reflected in our policies, procedures and work environment;
Recognized by our employees, customers and stakeholders; and
Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
Bargaining Unit status: Will be determined at time of selection.
On a case-by-case basis, the following incentives may be approved:
Recruitment incentive if you are new to the federal government
Relocation incentive if you are a current federal employee
Credit toward vacation leave if you are new to the federal government
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled from this announcement as needed; in this or other GSA organizations within the same commuting area, through other means; or not at all.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Submitted material will be evaluated against the basic qualifications. Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. Veterans' Preference does not apply to the direct hire recruitment procedures. Certain selections made under this notice will be processed as new appointments to the civil service. Current civil service employees might be given new appointments to the civil service. You may not be considered for the position, if any part of the application is incomplete or missing the required supporting documentation. Falsifying your background, education and/or experience is cause for not hiring you or dismissing you if hired. Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions. If you are an Interagency Career Transition Assistance Plan eligible or a GSA Career Transition Assistance eligible, you must be considered well qualified to receive priority. ICTAP/CTAP. Well qualified is defined as possession of the majority of competencies required for the position and will be determined, based upon a review of your resume against the competencies required for the position being filled.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
This Direct Hire Public Notice will be used to build a list/inventory of applicants that may be referred as vacancies become available. This public notice may close once all positions have been filled which may be before the actual closing date.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Technology Transformation Service
General Services Administration
Human Resources Division (CPS)
2300 Main St.
Kansas City, Missouri 64108
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: Your application status will stay "in review." No additional status updates will be provided.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
This Direct Hire Public Notice will be used to build a list/inventory of applicants that may be referred as vacancies become available. This public notice may close once all positions have been filled which may be before the actual closing date.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Technology Transformation Service
General Services Administration
Human Resources Division (CPS)
2300 Main St.
Kansas City, Missouri 64108
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: Your application status will stay "in review." No additional status updates will be provided.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
