NSF is one of the best places to work! In 2021, NSF was ranked No. 2 among mid-sized agencies in the Best Places to Work in the Federal Government® Rankings, EDU was ranked No. 1 out of all agency subcomponents. Come join our talented and diverse workforce and help us keep NSF at the frontier of discovery!
The incumbent serves as a Program Support Manager within the Directorate for STEM Education (EDU), Division of Graduate Education (DGE).
Summary
NSF is one of the best places to work! In 2021, NSF was ranked No. 2 among mid-sized agencies in the Best Places to Work in the Federal Government® Rankings, EDU was ranked No. 1 out of all agency subcomponents. Come join our talented and diverse workforce and help us keep NSF at the frontier of discovery!
The incumbent serves as a Program Support Manager within the Directorate for STEM Education (EDU), Division of Graduate Education (DGE).
Current or former Federal employees with competitive status obtained through a permanent Federal competitive service appointment OR individuals with eligibility for noncompetitive special appointing authority OR ICTAP/CTAP eligibles OR veterans eligible under the Veterans Employment Opportunities Act.
The incumbent manages a program support team comprised of assistants, specialists, analysts for the Division of Graduate Education (DGE) within the Directorate of STEM Education (EDU), which supports on end-to-end merit review, and award management and oversight (AOAM) processes.
Key functions of this position involve managing the workload, resources, operational procedures, policies and functions of a Division. As a Program Support Manager, you will:
Supervises and manages a team of 5 to 15 program support staff. Serves as the first-level supervisor of the team members, overseeing individual performance, providing coaching, mentoring and training, determining staff development needs, handling employee and labor relations issues, and initiating recruitment and staffing actions. Approves leave, recommends awards, etc. Specific supervisory duties include:
1. Planning work to be accomplished by subordinates, setting and adjusting short-term priorities and preparing schedules for completion of work;
2. Assigning work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees;
3. Evaluating work performance of subordinates;
4. Giving advice, counsel, or instruction to employees on both work and administrative matters;
5. Interviewing candidates for Division positions in the science, technical and administrative fields;
6. Recommending appointment, promotion, or reassignment of assigned Division staff;
7. Hearing and resolving complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager;
8. Creating a work environment that encourages creative thinking, collaboration, cooperation and transparency; and maintaining program focus, even under adversity.
9. Effecting minor disciplinary measures, such as warnings and reprimands and, recommending other action in more serious cases;
10. Identifying developmental and training needs of employees, providing or arranging for needed development and training;
11. Finding ways to improve production or increase the quality of the work directed; and/or
Selective Service registration required for male applicants, unless exempt.
US citizenship.
Supervisory/managerial probationary period.
It is NSF policy that NSF personnel employed at or IPAs detailed to NSF are not permitted to participate in foreign government talent recruitment programs. Failure to comply with this NSF policy could result in disciplinary action up to & including removal from Federal Service or termination of an IPA assignment & referral to the Office of Inspector General. Foreign Talent Definitions
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, & skills & can provide valuable training/experience that translates directly to paid work. You will receive credit for all qualifying experience, including volunteer experience
You must meet eligibility & qualification requirements within 30 days of the closing date.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade/equivalent.
You must answer all job-related questions in the NSF eRecruit questionnaire & any additional assessment.
All online applicants must provide a valid email address. If your email address is inaccurate or your mailbox is full/blocked, you may not receive important communication that could affect your consideration for this position.
This is a non-bargaining unit position.
Qualifications
To qualify at the GS-13 level, you must have one year of specialized experience equivalent to the GS-12 level in the Federal Service. Examples of specialized experience for this position include: planning work to be accomplished by team members, setting and adjusting short-term priorities and preparing schedules for completion of work; identifying developmental and training needs of employees; developing performance standards; working with managers to ensure that program and agency objectives are being met; projecting administrative support staff resource needs; providing input and insight into the development and implementation of new policies and procedures that affect an organization’s programs and processes.
Education
Education may enhance skills required for this position; however, no substitution of education for specialized experience may be made at this level.
Additional information
Relocation Expenses will not be paid.
Interagency Career Transition Assistance Program (ICTAP): ICTAP and CTAP provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP or CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified you must meet the following: OPM qualification requirements for the position, all selective factors, where applicable; special OPM approved qualifying conditions for the position; is physically qualified with reasonable accommodation, where appropriate, to satisfactorily perform the duties of the position upon entry; and receives a rating of at least “Very Good” on the questionnaire. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Additional information regarding ICTAP or CTAP eligibility is available from OPM's Career Transition Resources
Veteran's Preference: If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency. For 5-point veterans' preference, please provide your DD-214 (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the VA letter or other required documentation as specified on the SF-15.
NSF has determined that all of its positions are eligible for telework. Work suitable for telework depends on job duties; therefore, employees must receive approval from their supervisor for telework and have a telework agreement in place. Entering into a telework agreement is voluntary.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A GREAT LOCATION! The National Science Foundation Headquarters is conveniently located across the street from the Eisenhower Avenue Metro Station, right in Alexandria, VA, a few miles from downtown Washington, DC. There are shops and restaurants within walking distance, as well as historic Old Town Alexandria a short trip away. Employees receive the
Pre-tax parking Public transportation subsidy Child care subsidy Flexible working hours Telecommuting Physical Fitness Facility on site Health Services Unit on site Employee Assistance Program
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Ratings will be assigned based on your responses to the occupational questionnaire. In some cases, additional assessment processes may be used.
Review your resume and responses carefully. Responses that are not fully supported by the information in your application package may result in adjustments to your score. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the selecting official.
Applicants eligible for selection preference under the Interagency Career Transition Assistance Plan (ICTAP) must meet the agency definition of "well qualified." At NSF, this means a score of 90.0 or higher.
In the merit promotion selection process, formal performance appraisals may be considered if voluntarily submitted by the applicant.
COMPETENCIES:
1. Interpersonal Effectiveness
2. Conflict Management
3. Workforce Forecasting, Planning, and Management
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A GREAT LOCATION! The National Science Foundation Headquarters is conveniently located across the street from the Eisenhower Avenue Metro Station, right in Alexandria, VA, a few miles from downtown Washington, DC. There are shops and restaurants within walking distance, as well as historic Old Town Alexandria a short trip away. Employees receive the
Pre-tax parking Public transportation subsidy Child care subsidy Flexible working hours Telecommuting Physical Fitness Facility on site Health Services Unit on site Employee Assistance Program
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
If you are an NSF employee on or eligible for a permanent, competitive service position or you are an NSF employee who is reinstatement eligible based on prior Federal permanent, competitive service, you need not submit documents to confirm status. All applicants are required to provide a resume, in any format they choose. Cover letters are optional.
If you are not an NSF employee as described above, but you are eligible under merit promotion, under an Interchange Agreements, under a non-competitive authority, or under a similar authority, you will be required to submit supporting documentation. This will typically require the submission of one or more of the following documents:
1. Notification of Personnel Action (SF-50s) or comparable federal agency forms to verify your eligibility for reinstatement and/or grade/step/salary if you are a current or former permanent federal civil service employee. • SF-50 must indicate that appointment is/was to a competitive service position with permanent tenure or conditional tenure within the last three years; OR, to a similar position in the excepted service at an agency that has an Interchange Agreement. • An example of a comparable agency form is a personnel action from a DOD Non-appropriated Fund organization or from the US Postal Service for a current and continuing appointment without a break in service. • Documents that are NOT comparable and NOT acceptable substitutes for a SF-50 include a SF-52, a Performance Appraisal form, a Personnel Action Request (PAR), or a Request for Personnel Action (RPA).
2. Performance appraisals and awards may be considered during the evaluation process if voluntarily submitted.
3. DD-214 (Member-4 copy); and if applicable, an SF15, the Department of Veterans Affairs Notice of Compensable Disability Rating (VA Letter) from applicants requesting consideration under the Veterans Employment Opportunity Act (VEOA), Veteran Recruitment Act (VRA), or the disabled veterans appointing authority.
4. Schedule A Certification – from applicants requesting consideration under the Schedule A appointing authority for disabled applicants.
5. Other – Documentation which verifies you are eligible to be appointed to a permanent position in the federal competitive civil service.
If you are requesting consideration under a Special Hiring Authority listed below, you must submit the required documentation as outlined in the regulation or Executive Order. Please also annotate your application to reflect that you are applying under a special hiring authority. If you are requesting consideration under a Special Hiring Authority not listed below, please email eRecruit@nsf.gov or reach out to the point of contact listed on the vacancy announcement.
• Returned Peace Corp Volunteers • Certain Military Spouses (Executive Order 13473) • Former Overseas Employees • Foreign Service Employees • Career Service Employees • Postal Rate Commission Employees • Government Accountability Office (GAO) Employees • Administrative Office of the U.S. Courts Employees
If you are requesting special employment consideration under the Interagency Career Transition Assistance Program (ICTAP) or CTAP, you must submit documentation provided by your current or former employing agency verifying your eligibility for that program. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.
All uploading must be completed before 11:59 PM Eastern time on the vacancy closing date.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your application should be submitted online and must be completed and all required documents successfully uploaded before 11:59 PM Eastern time on the closing date. You must answer all of the job-related questions to ensure full consideration for this position. For more detailed information, please review our NSF eRecruit Applicant Guide.
If you are unable to apply electronically, please use the Contact Information below for special instructions on how to submit your application materials. Hearing impaired individuals may call TDD (703) 292-5090 for assistance.
WARNING! Applications submitted online must have a valid email address. If your email address is inaccurate or your mailbox is full or blocked, you may not receive important communication that could affect your consideration for this position.
If you are an NSF employee on or eligible for a permanent, competitive service position or you are an NSF employee who is reinstatement eligible based on prior Federal permanent, competitive service, you need not submit documents to confirm status. All applicants are required to provide a resume, in any format they choose. Cover letters are optional.
If you are not an NSF employee as described above, but you are eligible under merit promotion, under an Interchange Agreements, under a non-competitive authority, or under a similar authority, you will be required to submit supporting documentation. This will typically require the submission of one or more of the following documents:
1. Notification of Personnel Action (SF-50s) or comparable federal agency forms to verify your eligibility for reinstatement and/or grade/step/salary if you are a current or former permanent federal civil service employee. • SF-50 must indicate that appointment is/was to a competitive service position with permanent tenure or conditional tenure within the last three years; OR, to a similar position in the excepted service at an agency that has an Interchange Agreement. • An example of a comparable agency form is a personnel action from a DOD Non-appropriated Fund organization or from the US Postal Service for a current and continuing appointment without a break in service. • Documents that are NOT comparable and NOT acceptable substitutes for a SF-50 include a SF-52, a Performance Appraisal form, a Personnel Action Request (PAR), or a Request for Personnel Action (RPA).
2. Performance appraisals and awards may be considered during the evaluation process if voluntarily submitted.
3. DD-214 (Member-4 copy); and if applicable, an SF15, the Department of Veterans Affairs Notice of Compensable Disability Rating (VA Letter) from applicants requesting consideration under the Veterans Employment Opportunity Act (VEOA), Veteran Recruitment Act (VRA), or the disabled veterans appointing authority.
4. Schedule A Certification – from applicants requesting consideration under the Schedule A appointing authority for disabled applicants.
5. Other – Documentation which verifies you are eligible to be appointed to a permanent position in the federal competitive civil service.
If you are requesting consideration under a Special Hiring Authority listed below, you must submit the required documentation as outlined in the regulation or Executive Order. Please also annotate your application to reflect that you are applying under a special hiring authority. If you are requesting consideration under a Special Hiring Authority not listed below, please email eRecruit@nsf.gov or reach out to the point of contact listed on the vacancy announcement.
• Returned Peace Corp Volunteers • Certain Military Spouses (Executive Order 13473) • Former Overseas Employees • Foreign Service Employees • Career Service Employees • Postal Rate Commission Employees • Government Accountability Office (GAO) Employees • Administrative Office of the U.S. Courts Employees
If you are requesting special employment consideration under the Interagency Career Transition Assistance Program (ICTAP) or CTAP, you must submit documentation provided by your current or former employing agency verifying your eligibility for that program. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.
All uploading must be completed before 11:59 PM Eastern time on the vacancy closing date.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your application should be submitted online and must be completed and all required documents successfully uploaded before 11:59 PM Eastern time on the closing date. You must answer all of the job-related questions to ensure full consideration for this position. For more detailed information, please review our NSF eRecruit Applicant Guide.
If you are unable to apply electronically, please use the Contact Information below for special instructions on how to submit your application materials. Hearing impaired individuals may call TDD (703) 292-5090 for assistance.
WARNING! Applications submitted online must have a valid email address. If your email address is inaccurate or your mailbox is full or blocked, you may not receive important communication that could affect your consideration for this position.
