¿ Performs assigned duties and provides necessary services to authorized patrons, including
general information and support of recreation and fitness programs.
¿ Provides information concerning facilities and operation.
¿ Ensures adherence to regulations, safety and security procedures.
¿ Assists in maintaining routine reports and/or performs clerical, custodial and/or general
maintenance duties.
¿ Performs numerous functions in support of recreation and fitness program delivery to
include inventory control, equipment inspection, restocking, point of sale system
operation and cash handling.
¿ Operates a cash register, Point of Sale (POS) system, processes product or service
transactions including equipment loan, rentals, resale, and program registration; receives
payments and makes change.
¿ Greets patrons in person, answers the telephone, takes messages, handles customer
requests, makes referrals to the appropriate staff member.
¿ Adheres to NAVMED P-5010 sanitation requirements.
¿ Provides support for recreation event set up and break down.

PHYSICAL DEMANDS
Work may require sitting, walking, long periods of standing, bending and lifting of moderately
heavy items up to 40 pounds without assistance and occasional lifting of heavier items with
assistance.

WORK ENVIRONMENT
Incumbent may work in multiple recreation facilities. Work is primarily performed indoors;
however, may require some outdoor work from time to time. Expect everyday risks and
discomforts associated with the work environment and/or the specific activities to which
assigned.

Conditions of employment

• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• A valid State driver's license is required to operate motor vehicles
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.  All non-government positions identified on your resume must include complete address and to and from dates.  Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

¿ Knowledge of the MWR department in order to answer customer questions and/or refer
customers to the appropriate activity.
¿ Skilled in keyboarding to include operation of point of sale systems as well as desktop
computers.
¿ Ability to perform basic computer operations.
¿ Ability to read and comprehend in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides.
¿ Ability to perform basic custodial tasks (e.g., sweeping, mopping, vacuuming, wiping, dusting, etc.).
¿ Ability to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, and division).
¿ Ability to identify customer needs, deliver expected service and/or resolve routine
customer issues.
¿ Ability to communicate effectively both orally and in writing.

A high school diploma or GED is preferred.
Work schedule is flexible and will vary as required by the needs of the program to include night, weekend, and holiday shifts as well as split days off.
Occasional travel of less than 10% may be required.
Must be able to obtain and maintain a National Agency Check with Written Inquires (NACI), upon hiring and renew every 5 years and/or a Child Care National Agency Check with Inquires mwhen there is regular contact with children under the age of 18.
Must have or be able to obtain and maintain the following certification within 90 days of hire:
¿ Emergency First Responder or Cardiopulmonary Resuscitation
¿ Food Handlers
¿ C.A.R.E (Controlling Alcohol Risks Effectively)

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume.  The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.  Do not overstate or understate your level of experience and capability.  If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.