Incumbent provides customer service, information and support of the Community Recreation Programs and activities.  Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-packages retail items. Collects payments for MWR storage programs (Marina, Vehicle Storage and Mini-Storage) and completes necessary administrative paperwork including storage agreement contracts and renewals while tracking patrons continued eligibility. Tracks storage agreement and reports delinquent patrons. Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips and various other Community Recreation programs using Point of Sales (DAR) at the end of every shift. Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations. Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return. Ensures all rental or check-out forms are properly completed and reservation and check-out procedures are followed. Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources. Assists in day-to-day administration duties of multiple programs to which assigned. Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. Performs entertainment and promotion scheduling. Assists in updating of electronic and multi-media support tools, as needed. Provides recreation experiences related to leisure skill sets in the form of day and weekend trips. Seek ways to promote MWR facilities and events through outreach opportunities on base. Adheres to NAVMED P-5010 sanitation requirements. Provide support for Community Recreation event set up and break down. Performs other duties as assigned as they pertain to the duties of this position.

Conditions of employment

• SIGN ON BONUS OF $500 AFTER 90 DAY OF CONTINUOUS EMPLOYMENT**
• Successful completion of National Agency Background (NACI) Check required.
• Must be C.A.R.E (Controlling Alcohol Risks Effectively) trained, hold an Emergency First Responder (EFR) OR CPR First Aid and AED certification, be able to obtain these trainings/certifications within 90 days of being placed in the position.
• This position is required to do considerable standing, bending, stooping, walking, pushing, climbing and lifting of objects weighing up to 40 pounds unassisted.
• “To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation
• the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.
• Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply.
• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, quarantine

Qualifications

Must be minimum of 18 years old and possess a high school diploma or equivalent. Combination of experience related to customer service and/or recreation activity based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and  organize date for reports and perform research on recreation topics for dissemination to customers. Ability to follow oral

and written instructions. Must have or be able to obtain a CPR and First Aid certification within 90 days of being hired. Ability to satisfactorily complete background check in accordance with federal regulation.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements.  Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.  Best qualified applicants will be referred to the hiring manager.