The Congressional Budget Office is a small nonpartisan agency that provides economic and budgetary analysis to the U.S. Congress. The Information Resources Management and Technology Services Unit seeks a self-motivated help-desk specialist (level II/III) with a strong work ethic.
Summary
The Congressional Budget Office is a small nonpartisan agency that provides economic and budgetary analysis to the U.S. Congress. The Information Resources Management and Technology Services Unit seeks a self-motivated help-desk specialist (level II/III) with a strong work ethic.
The position encompasses all aspects of customer-facing technical support for a PC-based/LAN/WAN computing environment that includes Windows, Mac, and cloud-based (AWS) workstations. Specific duties include installing and troubleshooting client software and hardware; installing and troubleshooting printers; imaging and replacing desktop workstations; installing and troubleshooting virtual desktop infrastructure (VDI); administering multifactor authentication (MFA); administering Windows Active Directories; using administrative tools such as KACE and Beyond Trust; administering videoconferencing applications such as Teams, Zoom, and Chime; tracking assets using a custom-developed asset management application; and supporting a variety of workstation client applications, including Office 365.
US citizenship or current permanent residents seeking citizenship
SPECIAL REQUIREMENTS:
Tier Two Background Investigation
Qualifications
Candidates must have at least five years of solid service desk (level II/III) experience. The position requires a well-organized person with strong technical skills who can work both independently and as part of a team to accommodate rapidly changing information technology (IT) priorities. The successful candidate must be able to perform on-call duties that require working some weekends, handle multiple tasks simultaneously, and complete projects under tight deadlines. Strong communication and interpersonal skills are required; the candidate must interact effectively with people at every level of the organization. The position requires the ability to work Monday through Friday, 12:30 p.m. to 9:00 p.m., and to frequently lift and occasionally carry objects weighing up to 25 pounds. Certifications in Windows, service desk operations, or other areas related to IT service desk support are highly desirable but not required. An associates or bachelors degree in computer science, IT, or a related field is preferred.
TECHNICAL QUALIFICATIONS:
See Qualifications above
Education
EDUCATION:
Certifications in Windows, service desk operations, or other areas related to IT service desk support are highly desirable but not required. An associates or bachelors degree in computer science, IT, or a related field is preferred.
Additional information
This job is being filled by an alternative hiring process and is not in the competitive civil service.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
See https://www.cbo.gov/about/careers/benefits. Health/Dental/Vision Flexible Spending Accounts Retirement Benefits Life Insurance Transit Subsidies Long-Term Care Insurance Annual/Sick Leave Holidays
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination. Those who aren't qualified will be informed and not considered further. Others will be referred to the hiring division for further consideration.
NOTE: To ensure consideration you must submit a complete application by September 6, 2022 at www.cbo.gov/careers (not USAJobs). Although we may continue to accept applications beyond that date, we are only ensuring that those who submitted by the deadline above will be considered. Should the hiring division wish to review candidates who applied after that date, we will then process those applications to determine if they are qualified and should be forwarded for management review.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
See https://www.cbo.gov/about/careers/benefits. Health/Dental/Vision Flexible Spending Accounts Retirement Benefits Life Insurance Transit Subsidies Long-Term Care Insurance Annual/Sick Leave Holidays
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
DO NOT APPLY THROUGH USAJOBS or EMAIL- APPLY ONLINE AT www.cbo.gov/careers. Please submit a cover letter, a resume, and contact information for three references at www.cbo.gov/careers. This position may be closed any time after September 6, 2022, or once CBO has received a sufficient number of applications from qualified candidates. This position is governed by the Veterans Employment Opportunities Act of 1998, as made applicable by the Congressional Accountability Act, as amended.
Congressional Budget Office
2nd and D St SW
Washington, Dist of Columbia 20515
US
Next steps
You will receive an email confirming that you have applied to the position. Once your application is reviewed, it will be forwarded to the hiring division if you are qualified. If you don't meet qualifications, you will be informed by email and your application will not be considered further. All qualified candidates will be informed by email when the position has been filled.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
DO NOT APPLY THROUGH USAJOBS or EMAIL- APPLY ONLINE AT www.cbo.gov/careers. Please submit a cover letter, a resume, and contact information for three references at www.cbo.gov/careers. This position may be closed any time after September 6, 2022, or once CBO has received a sufficient number of applications from qualified candidates. This position is governed by the Veterans Employment Opportunities Act of 1998, as made applicable by the Congressional Accountability Act, as amended.
Congressional Budget Office
2nd and D St SW
Washington, Dist of Columbia 20515
US
Next steps
You will receive an email confirming that you have applied to the position. Once your application is reviewed, it will be forwarded to the hiring division if you are qualified. If you don't meet qualifications, you will be informed by email and your application will not be considered further. All qualified candidates will be informed by email when the position has been filled.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
