Serves as a recognized Agency technical software authority and expert on analysis, design and implementation of one or more technologies, including: web server software, production file transfer and data exchanges; electronic messaging, groupware and collaboration software. Makes authoritative technical recommendations in support of systems critical to the entire SSA user community, as well as Agency business partners and individuals using SSA services electronically.
Summary
Serves as a recognized Agency technical software authority and expert on analysis, design and implementation of one or more technologies, including: web server software, production file transfer and data exchanges; electronic messaging, groupware and collaboration software. Makes authoritative technical recommendations in support of systems critical to the entire SSA user community, as well as Agency business partners and individuals using SSA services electronically.
Responsible for the integration and validation test design and execution of all major hardware, software, configuration, release, version and maintenance levels.
Provides expertise in the development or selection, evaluation, modification, installation, implementation and maintenance of software and/or hardware systems.
Conducts analyses of complex technical matters related to testing and integrating software and/or hardware systems.
Provides the highest level of problem determination and coordinates resolution of major system software problems.
Employs sophisticated problem analysis, resolution techniques and state-of-the-art diagnostics technologies.
Determines area of problem responsibility and summons vendor representatives when appropriate.
Determines most efficient and effective method of recovery after system problems or failures.
Selective Service Registration, if applicable (www.sss.gov)
Fingerprinting and background and/or security investigation may be required
Job offers are contingent on fingerprinting and background / security investigation results
Selectees may be required to serve a 1 year probationary period
Relocation expenses will not be paid
All qualification requirements must be met by the closing date of the announcement
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19. See Additional Information section.
May be required to carry SSA laptop or on-call pager.
May be required to work occasional irregular hours.
Interviews and reference checks may be conducted.
Qualifications
Applicants must qualify for the series and grade of the posted position. Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Your resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your work schedule (number of hours per week), your grade (if your position is federal), and a comprehensive description of the relevant duties you performed in each position.
This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience, and/or education needed for this position, your application will be ineligible for consideration.
To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
To qualify for the GS-13, the applicant must have 52 weeks of specialized experience at the GS-12 level, or equivalent, which is in or related to the work of the position to be filled, that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT related experience must include experience using SharePoint Framework, Typescript, VS code, SharePoint Provider Hosted Applications using C# and Visual Studio, Windows Services, Power Shell, and Discover Access Custom Connectors.
This experience must be IT-related and may be demonstrated by paid or unpaid experience or completion of specific, intensive training (for example, Trusted Tester certification), as appropriate.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
COVID-19 Vaccination Requirement: As required by Executive Order 14043, Federal employees must be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 no later than November 22, 2021 and submit documentation of vaccination by November 23, 2021 OR shortly after appointment or onboarding with SSA, if this occurs after November 22, 2021. At the time of selection, SSA will provide additional information regarding what documentation you must provide and how you can request a legally required exception from this requirement.
To ensure compliance with an applicable nationwide preliminary injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
Skill in developing, testing and implementing/deploying applications and software to support Microsoft SharePoint (Online/On-Prem) using SharePoint Framework, SharePoint Provider Hosted Applications, Windows Services, and Discover Access Custom Connectors.
Ability to draft designs, use cases and business processes for solutions (on SharePoint) that meet requirements from policy writers and other stakeholders using tools such as MS Word and Visio; and clearly communicate the plan for implementing said solutions to the stakeholders, making adjustments as necessary.
Ability to troubleshoot, configure, administer, and create solutions for SharePoint search, utilizing a hybrid Online/On-Prem environment.
Ability to troubleshoot and work with vendors on a wide array of problems on SharePoint that may relate to in-house written code, OOTB SharePoint features, or server configuration.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11561462
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15)and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
Note: If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume
The Occupational Questionnaire
Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 07/15/2022.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Heather Stokes at Heather.Stokes@ssa.gov.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account and select "Application Status". If your status has not been updated, then no changes have occurred since your referral. Please note that the selecting official may choose to interview all, some, or none of the referred candidates. You will be contacted directly if you are to be interviewed.
Additionally, you will receive notification via email to the email address in your USAJOBS profile when your status is updated, such as if another applicant was selected or the posting was cancelled. DO NOT CONTACT THE SPECIALIST LISTED FOR STATUS UPDATES; ALL INFORMATION AVAILABLE WILL BE SENT THROUGH NOTIFICATION EMAILS AND POSTED TO YOUR APPLICATION STATUS. NO CHANGE IN STATUS MEANS THERE ARE NO UPDATES.
DCS - OSOHE
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15)and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
Note: If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume
The Occupational Questionnaire
Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 07/15/2022.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Heather Stokes at Heather.Stokes@ssa.gov.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account and select "Application Status". If your status has not been updated, then no changes have occurred since your referral. Please note that the selecting official may choose to interview all, some, or none of the referred candidates. You will be contacted directly if you are to be interviewed.
Additionally, you will receive notification via email to the email address in your USAJOBS profile when your status is updated, such as if another applicant was selected or the posting was cancelled. DO NOT CONTACT THE SPECIALIST LISTED FOR STATUS UPDATES; ALL INFORMATION AVAILABLE WILL BE SENT THROUGH NOTIFICATION EMAILS AND POSTED TO YOUR APPLICATION STATUS. NO CHANGE IN STATUS MEANS THERE ARE NO UPDATES.
DCS - OSOHE
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
