Clarification from the agency

All U.S. Citizens, No Prior Federal Experience is Required

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This position Serves as Director, Operations Management Division (OMD), leading a team of technical engineers and IT support staff through subordinate supervisors in three primary branches. The branches within the OMD of the Health and Human Services (HHS) Office of Inspector General (OIG), comprise the Network Operations Branch, Cloud Operations Branch, Operations Support Branch, Project Management Branch, and senior advisors to the director. Collectively, these teams develop and maintain the critical IT infrastructure and operations that enable the OIG mission.

The OMD Director provides oversight, management, and guidance for fully integrating and maintaining IT operational systems to provide a seamless IT experience to OIG employees. Incumbent leads projects to support infrastructure changes, build new capabilities and products for customers, and execute program management functions (including strategic planning, budgeting, project execution, etc.). Application of expertise and technical knowledge on IT infrastructure and cybersecurity is required. The incumbent participates with senior executives in developing and implementing major IT policies and services. Operational areas affected by OMD include, but are not limited to monitoring and applying advanced troubleshooting techniques to identify and resolve IT infrastructure and employee IT issues, using data and lean management techniques to improve the performance and quality of IT services provided to OIG employees and customers, and developing innovative IT solutions in support of the OIG mission.
The incumbent is also responsible for customer services and help desk operations for all IT mission and business systems supporting the OIG.

Incumbent may be called upon to represent the agency and top agency officials in communications and meetings that may require the incumbent to have access to sensitive materials. Develops and implements strategic roadmap for providing innovative information technology products and services to support the OIG mission. Ensures effective cybersecurity practices are established to protect OIG data, devices, and networks. Identifies and implements innovative solutions to enhance the mission of OIG and reduce IT operating costs. Delivers IT products and services to OIG employees that provide a high-quality user experience to a workforce of over 1,600 people nationwide. Ensures effective help desk and site support for OIG's 80+ field offices. Develops and tracks key performance indicators to ensure delivery of high quality IT services. Defines the problem, vision, and solution for the business, technology, and cultural changes required to drive technology transformation, and introduce new approaches to ensure business and service improvements are achieved. Leads planning, implementation, and maintenance of public and private cloud infrastructure and platform solutions OIG applications. Provides strong leadership and senior-level advocacy for the delivery of technology that supports HHS OIG's current and future mission needs.

Provides information technology resource acquisition management support and oversight. Coordinates and performs technical assessments and reviews of requirements and acquisition requests and provides guidance to ensure conformance with approved plans, program objectives, and policies and to ensure efficient use of assets. Conducts studies and performs research independently or together with other information technology experts. Provides technical direction and effective critical reviews of completed products.

Conditions of employment

• U.S Citizenship is required.
• Registration with the Selective Service (if applicable).
• Suitability for Federal employment determined by background investigation.
• One-year probationary period may be required.
• THIS POSITION IS SUBJECT TO EXECUTIVE ORDER 14043 MANDATING COVID-19 VACCINATION FOR FEDERAL EMPLOYEES
• One-year supervisory probationary period may be required.
• Must be able to obtain and maintain a Top Secret security clearance.
• This is a testing designated position, drug test required prior to appointment and subject to drug testing for duration of appointment.

Qualifications

You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: 07/03/2022

Expanded/Maximum telework Posture:

• Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy.
• Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement. Education used as part of an application package will only be considered if complete transcripts are submitted and must be from an accredited institution as recognized by the U.S. Department of Education. To see if your institution is accredited, please follow this link: http://ope.ed.gov/accreditation/Search.aspx

Applicants must have 1 year of specialized experience equivalent to the GS-14 grade level in the Federal service which provided the applicant with the particular knowledge, skills, and abilities to perform the duties of this position. Qualifying specialized experience must demonstrate a mastery of information technology infrastructure and cybersecurity security knowledge and includes:

• Experience developing and interpreting policies, procedures, and strategies for planning and delivery of IT services;
• Experience applying expert and technical knowledge on IT infrastructure and cybersecurity to provide oversight, management, and guidance for fully integrating and maintaining IT operational systems; and
• Experience developing and implementing strategic roadmap for providing innovative information technology products and services.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

Your application will be evaluated on the quality and extent of your experience, education (if applicable), and training relevant to the duties of this position. If you are found minimally qualified for the job, your application package will be further evaluated to determine your possession of the critical knowledge, skills, abilities, and other characteristics listed below.

Your resume must document specialized experience and support your responses to the vacancy questions.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11545138

Selections may be made for vacancies across the entire Department of Health and Human Services (HHS). By applying, you agree to allow your application and other personal information to be shared with one or more HHS hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.