GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.
This position is part of the Library Services and Content Management, Government Publishing Office in Washington , District of Columbia.
Summary
GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.
This position is part of the Library Services and Content Management, Government Publishing Office in Washington , District of Columbia.
Serve as Supervisor for the Outreach and User Support team responsible for providing consultations, customer service and customer training for products and services.
Leads the strategic planning, development, and operational direction and oversight of outreach and user support services;
Administers a consultation and on-site training program which will provide technical support and best practices direction for FDLP member depository operations.
Develops and implements business processes and improved, updated operating methods to facilitate the satisfactory completion of the work performed.
Establishes and implements policy direction for the Outreach and User Support team. Plans overall work o9f the team, setting priorities and establishing objectives.
Restructures and reorients the long-range goals and objectives of FDSS to more effectively and efficiently provide consulting, training, and support services to the depository library community.
Attends professional conferences and meetings to maintain and enhance level of knowledge related to the library community needs and operations fo the FDLP.
Selectee may be required to serve a one year supervisory probationary period
Selectee must be able to obtain and maintain a public trust security clearance..
Individuals joining GPO are required to provided their current COVID-19 vaccine status to GPO Medical Services prior to their entry on duty date.
GPO employees that that work at a GPO or customer facility and are not fully vaccinated against COVID-19 are required to participate in the Agency's weekly COVID-19 screening/testing program.
Selectee must successfully pass pre-employment prior to appointment.
Males born after 12/03/59 must be registered for Selective Service.
Qualifications
To qualify for the Supervisory Librarian, PG -1410-14, you must meet the following requirements:
BASIC EDUCATION REQUIREMENT:
All librarians must meet a Basic Educational Requirement of professional education in library science or possess equivalent experience and/or education as shown below.
A. I have a completed 1 full academic year of graduate study in library science in an accredited college or university, in addition to completion of all work required for a bachelor's degree.
OR
B. I have a total of at least 5 years of a combination of college-level education, training, and experience. To qualify on this basis, the applicant must show conclusively that the education, training and experience provided a knowledge and understanding of the theories, principles, and techniques of professional librarianship; knowledge of literature resources; and possess the competencies essential for providing effective library information and library technical services.
In addition to meeting the Basic Educational Requirements as described above, applicants must meet the following specialized experience as noted below.
SPECIALIZED EXPERIENCE:
Applicants must possess one year of specialized experience at the next lower grade level (PG-13) or equivalent in the federal service or higher. Specialized experience may include but is not limited to: 1) Demonstrating the ability to work with multiple touch points and teams to accomplish the work to resolve complex issues pertaining to outreach and user support programs 2.) Possessing expert knowledge of library user support operations, such as Administering an outreach and consultation program to members of the user community; Coordinating or overseeing customer relationship management applications or tools; Development, management, or coordination of surveys, questionnaires, or other tools to assess community needs. 3.) Developing, leading, and/or supervising a diverse work group of specialized librarians and library support professionals responsible for library reference or user services operations within a library system;4.) Organizing, developing, implementing, formulating policy and program recommendations for a library outreach and user support program. 5.) Serving as representative lead, or subject matter expert.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
All qualification requirements must be met by the closing date of this announcement(07/05/2022) to be considered.
Education
Substitution of education in lieu of specialized experience may not be used for this grade level.
Additional information
Employment of Relatives
Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative." For further information visit: https://www.law.cornell.edu/uscode/text/5/3110 and https://www.law.cornell.edu/uscode/text/5/2302
Separated Employees:
If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; or visit the National Archives Website.
Work Life Balance:
The GPO offers Transit subsidy for commuters using public transportation (Metro Bus/Rail, MARC, VRE, etc.).
Background Investigation:
To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully completed a background investigation for a Public Trust suitability. This review could include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Depending on the type of background investigation required, the security process may take between 6 weeks to 12 months.
The Agency may rescind the tentative offer, if the candidate is unable to obtain an interim clearance.
Schedule A (Disability Appointment):
Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. The letter must be printed on a "medical professional's" letterhead and signed.
Selectee will work shift 1.
Additional vacancies may be filled through this announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating selection procedures for placement in one of the following categories:
Best Qualified - for those who are superior in the evaluation criteria
Well Qualified - for those who excel in the evaluation criteria
Qualified - for those who only meet the minimum qualification requirements
Candidates determined to be Best Qualified may be referred to the Hiring Manager for further consideration and possible interview. The Category Rating Process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.
If after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position.
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
You will be further evaluated on the following Competencies required for the position:
We DO NOT require a separate narrative statement responding to the competencies, however your resume must CLEARLY show possession of these competencies.
If you meet the qualifications stated above and you are among the top candidates your application may be referred to the Selecting Official for further review.
Position Reconsideration Process
Applicants who have applied for employment with the Government Publishing Office who were found to be ineligible for a position, may submit a request for reconsideration upon reasonable demonstration that a reconsideration review is necessary. A request to reconsider a rating must be received in the servicing Human Capital Office within 5 business days from the date indicated on the Touch Point Notification, Notice of Results received from USA Staffing, or it will be rejected as an untimely request for reconsideration.
Applicants must complete the Applicant Request for Reconsideration Form (GPO Form No: 4088) and include a detailed written justification explaining why the applicant believes the original decision was not proper. The request should be submitted via email to the Recruitment and Staffing mailbox at:requestforreconsideration@gpo.gov.
The Human Capital Operations, Recruitment and Staffing Branch will review the application based on the reconsideration request to determine if the rating was appropriate and render a final decision to the applicant within in 8 business days of receipt.
Applicants may send an email request for a copy of the Applicant Request for Reconsideration form to:requestforreconsideration@gpo.gov.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Content of Resume: Your resume or other written form you choose to describe your job-related experiences are used to verify your qualifications. Therefore, it is important that your resume accurately reflects the duties and responsibilities under each position you have held with each employer. In describing your experience, please be clear and specific. It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY; and total number of hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. To assist you in sending in a complete resume, use the checklist at: https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include
Veterans' Preference: When applying for Federal positions, those eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) 0pt, on the Occupational Questionnaire in the section(s) provided. Only veterans discharged or released from active duty in the armed forces under honorable conditions are eligible for veterans' preference.
DD-214: If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other equivalent documentation to prove your entitlement and to verify your type of discharge. Failure to provide this information may result in your application not receiving preference.
VA Letter and SF-15: If you are claiming Veterans' Preference based on a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement as described above; and SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation may result in your application not receiving preference. (Please see veteran eligibility documentation for more information on veterans preference in federal hiring)
Active Duty Service Members: If you are veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency to receive Veterans Preference under the VOW (Veteran Opportunity to Work) to Hire Heroes Act of 2011. Agencies are required to accept, process, and grant tentative veterans' preference to those active duty service members who submit a certification (in lieu of a DD-214) along with their job application materials. Agencies must verify the individual meets the definition of 'preference eligible' under 5 U.S.C. 2108 prior to appointment. A '"certification" is any written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. More information may be found at http://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/.
For Applicants qualifying on the basis of education: School transcript(s) - official or unofficial. A transcript is required if you are claiming to qualify based on your education. The information presented in the transcript must be verifiable; at the minimum the transcript should contain the name of the institution, applicant's name, list of completed courses, semester hours, and GPA. If you provide an unofficial transcript at the time of application and you are selected, you will be asked for official versions prior to an official job offer.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package, which includes 1) your responses to the Occupational Questionnaire, 2) your resume, and 3) any other documents needed to verify your qualifications or eligibility (see the required documents section).
Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
Resume Requirements:
Resumes are limited to eight (8) pages
Resumes should focus on the knowledge, skills, abilities; accomplishments and results; and training and education relevant to this position.
Resumes must be in the following format (for each position held relevant to this position):
Short summary of position duties
Accomplishments while in the position
Results of those accomplishments
Copying and pasting position descriptions into a resume is not acceptable.
Illegible Information and/or Documents
If your supporting documents and resume are illegible or do not provide the necessary information for the Human Capital Specialist and/or Subject Matter Expert to make a qualification determination, you may lose consideration for this position.
Last Document Uploaded
If multiple copies of the same document are uploaded/faxed and submitted with your application, GPO will only consider the last copy of the document uploaded/faxed when determining your eligibility and qualifications. For example, if you upload/fax two or more resumes only the last resume uploaded/faxed and submitted will be considered.
Print a copy of the occupational questionnaire so that you may read and review the questions before submitting your online responses. Click here to view the Occupational Questionnaire:https://apply.usastaffing.gov/ViewQuestionnaire/11516126
The completed Application Package must be submitted by 11:59 PM (EST) on
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account http://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
US Government Publishing Office
732 North Capitol St. NW
Washington, DC 20401
US
Next steps
After each step in the recruitment process, your status will be updated in the online application tracking system and if you have elected to receive email updates, you will be notified through your USAJOBS registered email address. If you have not elected to receive email updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job. This will ensure we can contact you as quickly as possible.
In addition to changing your status online, we will send you email notifications at each major step in the process, to include: application received, eligible or ineligible, referred or not referred, selected or not selected.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Content of Resume: Your resume or other written form you choose to describe your job-related experiences are used to verify your qualifications. Therefore, it is important that your resume accurately reflects the duties and responsibilities under each position you have held with each employer. In describing your experience, please be clear and specific. It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY; and total number of hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. To assist you in sending in a complete resume, use the checklist at: https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include
Veterans' Preference: When applying for Federal positions, those eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) 0pt, on the Occupational Questionnaire in the section(s) provided. Only veterans discharged or released from active duty in the armed forces under honorable conditions are eligible for veterans' preference.
DD-214: If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other equivalent documentation to prove your entitlement and to verify your type of discharge. Failure to provide this information may result in your application not receiving preference.
VA Letter and SF-15: If you are claiming Veterans' Preference based on a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement as described above; and SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation may result in your application not receiving preference. (Please see veteran eligibility documentation for more information on veterans preference in federal hiring)
Active Duty Service Members: If you are veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency to receive Veterans Preference under the VOW (Veteran Opportunity to Work) to Hire Heroes Act of 2011. Agencies are required to accept, process, and grant tentative veterans' preference to those active duty service members who submit a certification (in lieu of a DD-214) along with their job application materials. Agencies must verify the individual meets the definition of 'preference eligible' under 5 U.S.C. 2108 prior to appointment. A '"certification" is any written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. More information may be found at http://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/.
For Applicants qualifying on the basis of education: School transcript(s) - official or unofficial. A transcript is required if you are claiming to qualify based on your education. The information presented in the transcript must be verifiable; at the minimum the transcript should contain the name of the institution, applicant's name, list of completed courses, semester hours, and GPA. If you provide an unofficial transcript at the time of application and you are selected, you will be asked for official versions prior to an official job offer.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package, which includes 1) your responses to the Occupational Questionnaire, 2) your resume, and 3) any other documents needed to verify your qualifications or eligibility (see the required documents section).
Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
Resume Requirements:
Resumes are limited to eight (8) pages
Resumes should focus on the knowledge, skills, abilities; accomplishments and results; and training and education relevant to this position.
Resumes must be in the following format (for each position held relevant to this position):
Short summary of position duties
Accomplishments while in the position
Results of those accomplishments
Copying and pasting position descriptions into a resume is not acceptable.
Illegible Information and/or Documents
If your supporting documents and resume are illegible or do not provide the necessary information for the Human Capital Specialist and/or Subject Matter Expert to make a qualification determination, you may lose consideration for this position.
Last Document Uploaded
If multiple copies of the same document are uploaded/faxed and submitted with your application, GPO will only consider the last copy of the document uploaded/faxed when determining your eligibility and qualifications. For example, if you upload/fax two or more resumes only the last resume uploaded/faxed and submitted will be considered.
Print a copy of the occupational questionnaire so that you may read and review the questions before submitting your online responses. Click here to view the Occupational Questionnaire:https://apply.usastaffing.gov/ViewQuestionnaire/11516126
The completed Application Package must be submitted by 11:59 PM (EST) on
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account http://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
US Government Publishing Office
732 North Capitol St. NW
Washington, DC 20401
US
Next steps
After each step in the recruitment process, your status will be updated in the online application tracking system and if you have elected to receive email updates, you will be notified through your USAJOBS registered email address. If you have not elected to receive email updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job. This will ensure we can contact you as quickly as possible.
In addition to changing your status online, we will send you email notifications at each major step in the process, to include: application received, eligible or ineligible, referred or not referred, selected or not selected.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
