You are encouraged to read the entire announcement before you submit your application package.
The United States Agency for International Development Office of Inspector General (USAID OIG) is seeking a highly qualified applicant to fill a Program Support Specialist position located in the Office of Management (M), Learning and Development Division (LD), Washington, D.C.
Summary
You are encouraged to read the entire announcement before you submit your application package.
The United States Agency for International Development Office of Inspector General (USAID OIG) is seeking a highly qualified applicant to fill a Program Support Specialist position located in the Office of Management (M), Learning and Development Division (LD), Washington, D.C.
As a Program Support Specialist in the Learning and Development Division at the full performance level, you will:
Coordinate logistics, scheduling, travel arrangement, and technological aids or other necessary resources required for delivery of in-house and commercially available training.
Monitor and analyze proposed regulatory and legal training requirements to determine possible impact on existing training activities and provides recommendations to the Director.
Analyze participant data, include feedback, to determine program impacts, identify program successes or areas of improvement, and make recommendations to the Director to maximize program effectiveness for all participants.
Assist the Director in collaborating with officials from their respective components of OIG to ensure that OIG and Government-wide policies and program requirements are accomplished; brief management officials as necessary regarding program objectives, actions, milestones, and recommendations for improvements.
Collaborate with members of the LD Division to monitor and assess training and development needs via the Individual Development Plans (IDPs), various needs assessments and surveys; makes recommendations as necessary.
Develop process improvement plans and coordinate improvements with senior leadership; develop standard operating procedures and provide technical guidance to OIG staff. Establish and trace improvements to streamline processes as needed.
Develop analytic tracking protocols and utilize a learning tracking system in support of mission-critical and mandatory training requirements, such as law enforcement training, firearms qualifications, audit continued professional education (CPEs), and overseas and internal training. Ensure all course content is in compliance with all applicable laws, policies, and regulations.
Establish and maintain effective working partnerships with interagency and private learning institutions. Confirm dates and vendor availability for course delivery.
Collaborate with OIG's expert(s) to develop, conduct, schedule, monitor and evaluate new or changing initiatives affecting LD Division activities. Brief the Director of program development, and implementation progress, make recommendations for program direction and evolution.
Engage participants, managers, administrative support, and budget staff to coordinate and monitor the registration and payment process for approved training. Maintain and use OIG credit card to directly purchase and register training.
Coordinate with LD Division team members to develop and administer evaluation programs and policies designed to determine the effectiveness of OIG learning and development activities and initiatives.
Must be able to obtain and maintain a security clearance.
Males born after 12/31/1959, must be registered with the Selective Service.
You may be required to serve a one-year probationary period.
Must be willing and able to travel domestically and internationally.
Qualifications
To qualify for the GS-09:
A. A master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree.
OR
B. Applicants must possess one year of specialized experience equivalent to the GS-07. One year of specialized experience refers to full-time work; we consider a part-time job on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes (1) coordinating logistics, travel arrangements and necessary resources for training, and (2) assisting in the development of standard operating procedures.
To qualify for the GS-11:
A. A Ph.D. or equivalent doctoral degree, or three full years of progressively higher level graduate education leading to such a degree.
OR
B. Applicants must possess one year of specialized experience equivalent to the GS-09 level. One year of specialized experience refers to full-time work; we consider a part-time job on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes (1) implementing evaluation programs designed to determine division activities and initiatives (2) assisting in developing process improvement plans and standard operating procedures; and (3) monitoring and assessing training needs via Individual Development Plans (IDPs), various needs assessments and surveys.
Candidates not using education to qualify MUST have specialized experience listed above equivalent to at least the GS-07 level in administratively supporting an operational unit. Failure to submit proof of this experience will result in removal from consideration for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience relevant to the position's duties to be filled, including volunteer experience.
Career Transition Program: This program applies to Federal workers whose positions have been deemed 'surplus' or no longer needed, or an employee has been involuntarily separated rom a Federal service position within the competitive service. For information on how to apply and what documents to submit as an ICTAP or CTAP eligible, go to: http;//www.opm.gov/rif/employee_guides/career_transition.asp.
CTAP/ICTAP candidates will be referred to the selecting official if they are found well qualified. Well-qualified means an eligible employee who possesses the knowledge, skills, and abilities that clearly exceed the position's minimum requirements. A well-qualified employee must meet the qualification and eligibility requirements of the position, including any medical qualifications, suitability, and minimum education and experience requirements, meet all selective factors (where applicable); meet quality ranking factors and are assigned a score of 85 or higher; be physically qualified with reasonable accommodation to perform the essential duties of the position; meet any special qualifying U.S. OPM-approved conditions; AND be able to satisfactorily perform the duties of the position upon entry without additional training.
A well-qualified candidate will not necessarily meet the definition of highly or best qualified when evaluated against other candidates who apply for a particular position. Selecting officials will document the job-related reason(s) for qualification determinations in the absence of selective and quality ranking factors.
Education
Advanced education is not required at the grade levels specified in this vacancy announcement; however, education may be used towards qualification requirements and may be combined with specialized experience (see Qualifications section).
You must submit a copy of transcript or list of courses with credit hours, major(s), and grade-point average or class ranking. You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply.
Additional information
USAID is an independent Federal Government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in the District of Columbia, we operate in more than 100 countries worldwide, playing an active and critical role in the promotion of U.S. foreign policy interests. When crisis strikes, when rights are repressed, when hunger, disease, and poverty rob people of opportunity, USAID acts on behalf of the American people to help expand the reach of prosperity and dignity to the world's most vulnerable people. USAID employees and contractors must commit to maintaining a workplace free of sexual misconduct, including harassment, exploitation, and abuse, and adhere to USAID's Counter-Trafficking in Persons Code of Conduct. For information on the effort to counter all forms of human trafficking, including the procurement of commercial sex acts and the use of forced labor, visit http://www.state.gov/g/tip. For more information about USAID, visit http://www.usaid.gov.
Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 30 days. At that time, you may be eligible to request to continue to remote/telework one or more days a pay period depending upon the terms of the agency's remote/telework policy.
This announcement may be used to fill additional vacancies.
These are Testing Designated Positions (TDP's) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency.
Direct Deposit/Electronic Funds Transfer is required.
Moving and relocation expenses are not authorized.
It is the Government's policy not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. USAID will use information about an individual's employment experience only to determine their qualifications and assess their relative level of knowledge, skills, and abilities. Although an individual's conduct may be relevant in any employment decision, including behavior during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not be the basis of an unfavorable suitability or fitness determination.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your application package to ensure you meet the job and eligibility requirements, including the education and/or experience required for this position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/ No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "Gold," "Silver," and "Bronze." However, your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Gold" category will be identified for referral to the hiring manager and may be invited for an interview. How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (Gold) depending on the position and grade level of the job. (You must provide proof of disability rating with a letter from the Veteran's Administration showing disability percentage rating).
The scored occupational questionnaire will evaluate you on the following competencies:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ICTAP Eligibles: Must submit a copy of the appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a direct reassign or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record of at least "fully successful" (Level III) or equivalent, along with your application/resume package.
If this position requires proof of higher education, you must submit a copy of your transcript(unofficial transcript) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours rated. You may use education completed in foreign colleges or universities to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. Please be advised that an official transcript will be required if the hiring manager selects you for the position.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
REMOVE THE FOLLOWING STATEMENT IF IT DOES NOT APPLY: Announcement OIG-22-DE-11491187PKis open concurrently with this announcement and has an area of consideration of All U.S. Citizens. You must apply separately to be considered under both announcements.
The following instructions outline our application process. You must complete this online application process and submit any applicable required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses an extreme hardship, you must contact the human resources office no later than two business days before the closing date of this vacancy announcement. Our Office will provide an alternative application method upon approval of the hardship notification. After the advertisement has closed, we will not grant requests to apply via alternative plans.
Please note, we must receive all required documents by the closing date via online or alternative methods. We will determine your eligibility and qualifications based solely on the material received by the closing date.
Step 1 - Review the Job Announcement (https://apply.usastaffing.gov/ViewQuestionnaire/11491187)
Before you apply, we suggest you review the entire job announcement. Pay close attention to the Major Duties section and the How You Will Be Evaluated section, where you will see the areas upon which an HR Specialist or Subject Matter Expert will evaluate your application and a link for previewing online questions.
Step 2 - Create or Upload a resume with USAJOBS (www.usajobs.gov)
Create or upload a resume in USAJOBS. You may wish to customize your resume to ensure it supports your responses to the online questions and addresses the Knowledge, Skills, and Abilities listed in the How You Will Be Evaluated section of the job announcement. For resume tips, click here.-Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes.
Step 3 - Apply Online
Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the Department of the Treasury's CareerConnector website to complete the application process.
Step 4 - Answer the Online Questions and Submit Your Online Application
If this is your first time on Treasury's CareerConnector website, the system will prompt you to register by answering questions about your eligibility for Federal employment. Select "Take me to the assessment" and click on the "Next" button to answer the job-specific questions. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. You must answer all the questions and click the "Finish" button.
Step 5 - Review and Confirm Your Submission
You will now have the option to upload a document or print fax cover sheets for documents (see Step 6 for details). Once you click "Done," you will see a summary of your application for your review, and you may also print a copy for your records. When you click "Finish" at the bottom of the page, our system will then direct you back to USAJOBS, where you can confirm that you correctly submitted your application, and you can track your application status.
Step 6 - Submit Documents
You can submit any applicable required or optional documents (see below) by document upload, fax, or e-mail. Whichever method you choose, please include the job announcement number with your records. To protect your privacy, we encourage you to remove your SSN from any documents that you submit.
Document Upload: You may upload documents in one of two ways:
Once you finish answering the questions in the job announcement, the system will prompt you to upload your document(s) to your application. You will be given a choice to either upload the document as part of the application process or select a copy that you've already loaded on USAJOBS. Or
You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select upload to add a document to your application. Be sure to review your complete application for confirmation that you uploaded the document.
OIG - Office of Management
1300 Pennsylvania Ave NW
Washington, DC 20523
US
Next steps
You must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below to apply for this position.
You must submit a complete application package by 11:59 PM (EST) on the announcement's closing date to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you must create one before beginning the application.
Follow the prompts to select your resume and other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
Our automated system will take you to the online application you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and apply.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ICTAP Eligibles: Must submit a copy of the appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a direct reassign or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record of at least "fully successful" (Level III) or equivalent, along with your application/resume package.
If this position requires proof of higher education, you must submit a copy of your transcript(unofficial transcript) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours rated. You may use education completed in foreign colleges or universities to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. Please be advised that an official transcript will be required if the hiring manager selects you for the position.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
REMOVE THE FOLLOWING STATEMENT IF IT DOES NOT APPLY: Announcement OIG-22-DE-11491187PKis open concurrently with this announcement and has an area of consideration of All U.S. Citizens. You must apply separately to be considered under both announcements.
The following instructions outline our application process. You must complete this online application process and submit any applicable required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses an extreme hardship, you must contact the human resources office no later than two business days before the closing date of this vacancy announcement. Our Office will provide an alternative application method upon approval of the hardship notification. After the advertisement has closed, we will not grant requests to apply via alternative plans.
Please note, we must receive all required documents by the closing date via online or alternative methods. We will determine your eligibility and qualifications based solely on the material received by the closing date.
Step 1 - Review the Job Announcement (https://apply.usastaffing.gov/ViewQuestionnaire/11491187)
Before you apply, we suggest you review the entire job announcement. Pay close attention to the Major Duties section and the How You Will Be Evaluated section, where you will see the areas upon which an HR Specialist or Subject Matter Expert will evaluate your application and a link for previewing online questions.
Step 2 - Create or Upload a resume with USAJOBS (www.usajobs.gov)
Create or upload a resume in USAJOBS. You may wish to customize your resume to ensure it supports your responses to the online questions and addresses the Knowledge, Skills, and Abilities listed in the How You Will Be Evaluated section of the job announcement. For resume tips, click here.-Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes.
Step 3 - Apply Online
Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the Department of the Treasury's CareerConnector website to complete the application process.
Step 4 - Answer the Online Questions and Submit Your Online Application
If this is your first time on Treasury's CareerConnector website, the system will prompt you to register by answering questions about your eligibility for Federal employment. Select "Take me to the assessment" and click on the "Next" button to answer the job-specific questions. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. You must answer all the questions and click the "Finish" button.
Step 5 - Review and Confirm Your Submission
You will now have the option to upload a document or print fax cover sheets for documents (see Step 6 for details). Once you click "Done," you will see a summary of your application for your review, and you may also print a copy for your records. When you click "Finish" at the bottom of the page, our system will then direct you back to USAJOBS, where you can confirm that you correctly submitted your application, and you can track your application status.
Step 6 - Submit Documents
You can submit any applicable required or optional documents (see below) by document upload, fax, or e-mail. Whichever method you choose, please include the job announcement number with your records. To protect your privacy, we encourage you to remove your SSN from any documents that you submit.
Document Upload: You may upload documents in one of two ways:
Once you finish answering the questions in the job announcement, the system will prompt you to upload your document(s) to your application. You will be given a choice to either upload the document as part of the application process or select a copy that you've already loaded on USAJOBS. Or
You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select upload to add a document to your application. Be sure to review your complete application for confirmation that you uploaded the document.
OIG - Office of Management
1300 Pennsylvania Ave NW
Washington, DC 20523
US
Next steps
You must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below to apply for this position.
You must submit a complete application package by 11:59 PM (EST) on the announcement's closing date to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you must create one before beginning the application.
Follow the prompts to select your resume and other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
Our automated system will take you to the online application you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and apply.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
