This position is located in the Office of Information Technology (OIT), Office of the Inspector General (OIG).This is a developmental position leading to the full performance level of GS-12.
At the full performance level, the incumbent of the position assists in the planning, development and design of OIG's current/future management information systems.
Summary
This position is located in the Office of Information Technology (OIT), Office of the Inspector General (OIG).This is a developmental position leading to the full performance level of GS-12.
At the full performance level, the incumbent of the position assists in the planning, development and design of OIG's current/future management information systems.
Current or former Federal employees and veterans eligible under VEOA only. Please see additional specific information on who may apply in the Qualifications section.
Develops and maintains mechanisms to monitor systems operations and to provide for effective problem identification and trend analysis. Monitors service level agreement compliance. Provides technical assistance to users.
Monitors the performance of computer systems and associated hardware/software and reports findings regarding problems or possible problems as they relate to systems performance.
Aids in analyzing performance output and recommendation systems improvements.
Analyzes the impact of proposed critical systems changes, resource needs and/or procurement to determine their impact on a wide range of project plans.
Identifies potential problems and develops alternative solutions/strategies and recommendations for consideration by management.
Assists the higher graded analysts in the design of new/existing major systems/subsystems as well as aids with software development, testing and implementing activities for application systems.
Provides technical advice and assistance to management on new developments and advanced techniques in the field of management information systems (MIS).
Selective Service Registration: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov
Fingerprinting and background and/or security investigation may be required.
Job offers are contingent on fingerprinting and background / security investigation results.
Federal employees must be in good standing.
Federal employees must have a successful performance rating.
Selectees may be required to serve a 1-year probationary period.
All application materials must be received by the closing date.
Official Personnel Folders will not be reviewed.
Requests for copies of application documents will not be accepted.
All application forms submitted become the property of SSA Human Resources.
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19. See Additional Information section.
Qualifications
WHO MAY APPLY: Applications will only be accepted from applicants eligible for one of the following categories.
Federal employees currently serving under career or career conditional appointments;
Federal employees currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more;
Former Federal employees eligible for reinstatement (i.e., those who have career status or separated from a career-conditional appointment less than 3 years ago);
Current or former Federal employees eligible under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP); or
Veterans Employment Opportunity Act (VEOA) Eligibles (i.e., Preference-eligible veterans OR veterans who have been separated from the armed forces under honorable conditions after 3 years or more of continuous service).
Federal employees serving under excepted service appointments with competitive service compatibility (e.g. Postal Service, Foreign Service, an agency with an interchange agreement, etc.) may be eligible to apply. Please visit Excepted Service Appointments with Competitive Service Compatibility for more information.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration.
HOW TO QUALIFY: Eligible applicants must meet the following qualification requirements.
To qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Applicants must have 52 weeks of specialized experience at the GS-9 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes providing recommendations on complex IT issues; supporting problem resolution; managing assigned projects; and communicating complex technical information to non-technical personnel. Such work assignments include supporting IT systems development projects; evaluating the effectiveness of installed systems and services; and providing advice on a wide range of IT issues.
OR
Possess a Ph.D. or equivalent doctoral degree OR have completed 3 full years of progressively higher level graduate education leading to such a degree. Your educational degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Note: Transcripts are required to substantiate education.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at GS-9.
Time in grade requirement must be met by the closing date of this announcement.
Education
PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
For GS-11: Ph.D. or equivalent doctoral degree, or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree. The degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Additional information
Position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Deputy Commissioner. Additional selections may be made within 6 months of the date the best qualified list is issued.
COVID-19 VACCINATION REQUIREMENT: As required by Executive Order 14043, Federal employees must be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 no later than November 22, 2021 and submit documentation of vaccination by November 23, 2021 OR shortly after appointment or onboarding with SSA, if this occurs after November 22, 2021. At the time of selection, SSA will provide additional information regarding what documentation you must provide and how you can request a legally required exception from this requirement.
To ensure compliance with an applicable nationwide preliminary injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.
OTHER NOTES:
This position is a career ladder leading to GS-12.
This position is eligible for telework according to agency policy.
Relocation expenses will not be paid.
This is a critical sensitive position. The selected employee will be required to complete a Standard Form 86, Questionnaire for Sensitive Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
Please view salary table at link provided: Salary Table
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be rated based on the following knowledge, skills, and abilities:
Knowledge of computer hardware, software, and network infrastructure. (30 Points)
Ability to communicate effectively, orally and in writing. (30 Points)
Ability to collaborate and manage workloads from multiple projects. (30 Points)
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
RESUME
Your resume must provide all of the information necessary to make qualifications and eligibility determinations (e.g., experience related to your qualifications for this position, grade levels and dates of your current and prior positions, etc.). SSA employees may submit an SSA-45.
Your resume must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
PROOF OF EDUCATION
See information provided in the Education section of this announcement for details and requirements.
SF-50
If you are a current or former Federal employee, you must submit a Notification of Personnel Action (SF-50) that that reflects your grade/step, possession of time-in-grade (e.g., a Within-Grade Increase or Promotion/Reassignment dated more than one year ago), and career or career-conditional tenure in the competitive service. You may need to submit more than one SF-50 to prove possession of time-in-grade. Current SSA employees are not required to submit an SF-50.
If you are a former Federal employee with reinstatement eligibility, you must also submit your separation SF-50 showing your separation was not for performance or conduct reasons.
PERFORMANCE APPRAISAL
If you are a current Federal employee, you must submit a copy of your most recent performance appraisal. You must also include an explanation if you have changed agencies and have not yet received a performance appraisal from your new agency. If you are a new Federal employee who has not yet received a performance rating, you must upload an explanation.
Current SSA employees and VEOA applicants are not required to submit performance appraisals.
NOTE: If you are a current Federal employee (non-SSA) applying under VEOA, you must submit a performance appraisal or explanation(s) as required above.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA)
The Veterans Employment Opportunities Act (VEOA) includes those eligible for veterans' preference OR have been separated from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separated shortly before completing the required 3-year period. For more information visit the Vet Guide.
If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15)and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
NOTE: If you are a current Federal employee eligible under VEOA, you are subject to the time-in-grade requirement and must submit an SF-50 as required above.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP)
If you are applying for selection priority under ICTAP, you must submit one of the following as proof of eligibility: a separation notice; a Notice of Personnel Action (SF-50) documenting your separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 05/23/2022. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Patrick Woods at Patrick.Woods@ssa.gov.
Individuals with disabilities may call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
OIG
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
RESUME
Your resume must provide all of the information necessary to make qualifications and eligibility determinations (e.g., experience related to your qualifications for this position, grade levels and dates of your current and prior positions, etc.). SSA employees may submit an SSA-45.
Your resume must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
PROOF OF EDUCATION
See information provided in the Education section of this announcement for details and requirements.
SF-50
If you are a current or former Federal employee, you must submit a Notification of Personnel Action (SF-50) that that reflects your grade/step, possession of time-in-grade (e.g., a Within-Grade Increase or Promotion/Reassignment dated more than one year ago), and career or career-conditional tenure in the competitive service. You may need to submit more than one SF-50 to prove possession of time-in-grade. Current SSA employees are not required to submit an SF-50.
If you are a former Federal employee with reinstatement eligibility, you must also submit your separation SF-50 showing your separation was not for performance or conduct reasons.
PERFORMANCE APPRAISAL
If you are a current Federal employee, you must submit a copy of your most recent performance appraisal. You must also include an explanation if you have changed agencies and have not yet received a performance appraisal from your new agency. If you are a new Federal employee who has not yet received a performance rating, you must upload an explanation.
Current SSA employees and VEOA applicants are not required to submit performance appraisals.
NOTE: If you are a current Federal employee (non-SSA) applying under VEOA, you must submit a performance appraisal or explanation(s) as required above.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA)
The Veterans Employment Opportunities Act (VEOA) includes those eligible for veterans' preference OR have been separated from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separated shortly before completing the required 3-year period. For more information visit the Vet Guide.
If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15)and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
NOTE: If you are a current Federal employee eligible under VEOA, you are subject to the time-in-grade requirement and must submit an SF-50 as required above.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP)
If you are applying for selection priority under ICTAP, you must submit one of the following as proof of eligibility: a separation notice; a Notice of Personnel Action (SF-50) documenting your separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 05/23/2022. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Patrick Woods at Patrick.Woods@ssa.gov.
Individuals with disabilities may call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
OIG
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
